BravoflyReviews 511

Dear CEO of Bravofly,
I booked with bravofly a flight, where they overbooked on same flight and then called saying that the flight is not available, offering flights on days which did not work. On top of very rude customer representatives, they did not take responsibility of overbooking, no alternatives on day required and at the end when i asked the representative to stay on the line and help me log an official complaint, she HANGED UP ON ME! I do not understand what is the purpose of booking via bravofly if they dont guarantee your flights, make you lose money by taking days to confirm and then cancelling the reservation due to unavailability if instead one can go directly to the airline website directly and have a ticket guaranteed? What is the service or benefits your company really offers? On top for a service company, is it really acceptable that your customer representatives hang up on your customers?

Please rethink how you can start bring service to the customers.

We brought tickets through BRAVOFLY. They charged us in EURO. We contact JETSTAR and they informed us the refund was processed to them. We contact BRAVOFLY and was informed that refund in voucher within 72 hours. It has been now 2.5 months from date of processed payment and 3 weeks from the date BRAVOFLY said they were going to refund via voucher and still we have not received the voucher. So many phone calls and email and all they say is It will be sent ASAP and we still have not received the refund voucher.

Very unhappy and frustrated with their service. To avoid issues please buy tickets directly through the airline and not through BRAVOFLY.

I bought flight tickets through this horrible website.
When I bought the tickets, I might have to change the date of return ticket thus purchased a flexible package where allows you to change the flight date by paying extra money. T&C was I have to contact them before 48hrs prior to the departure time.
So I did. I needed to change the flight date and they said they will check and get back to me. Until I rang them, they haven't taken any actions and they are still checking.
Guess what, I received an auto email that it's already within 48hrs before my flight, thus I can't change it.
Since then, I have called and emailed so many times. When they answered the phone, those call centre agents were so rude, never apologized for their service and even just hung up. - Experienced it more than 6 times. Asked to put me through their manager and all of them kept saying their manager is too busy to talk to me. - What a joke!
Still I have asked for a refund of the flexible package which I had to pay extra by emails and received one reply saying "You should contact your insurance."
If you don't want to get upset, do not use this scam business. Strongly recommend pay a bit more with a proper agency or airlines directly. Totally waste of your time.

I was looking to purchase tickets for a flight within Europe about 5 months ago now and had gone through to checkout but was told that the transaction could not be processed and so I left it. However, the money was taken out of my account and there was no email to provide the tickets that the money was taken out for. So I emailed bravofly (who take forever to deliver generic response emails) and was told that it was a mistake on their part and that I would be refunded the money and should receive it within a few working days. Needless to say 5 months and countless emails later I am still waiting.

I have been asking and asking and they simply just avoid providing any concrete answers by saying to contact the bank, which I have every time and there is yet to be evidence that bravofly even attempted to refund the money. I contacted a lawyer and began drawing up a case and requested bravoflys information for their legal department or management team but even that was denied by simply ignoring the request. My lawyer and I have tried all numbers on the website and through emails and all of the numbers prove to be disconnected. I am very interested in pursuing this legally as my money has been taken from my account without permission and without providing a service and a full refund was promised 5 months ago and still not delivered. I find it very helpful that others are disatisfied with this mess of a company so I have more of a leg to stand on when the legal proceedings officially begin.

However, if anyone in future is looking to use this company please do yourself a favour and save yourself a lot of time and avoid this pathetic conniving group.

Update: they sent me an email after I yet again requested contact information inviting me to send a bank statement showing that I did not get a refund. So they expect me to send 5 months of bank statements showing no bravofly refunds? This is beyond ridiculous as I have already sent through previously requested bank statements and details and STILL am yet to receive a refund. I hope everyone looking to book with bravofly learns from my mistake. NEVER book with bravofly!

Very disappointed in this company. I tried to book 1 x luggage on our flight after the initial booking. Tried to do this on line but was not able to. Eventually I phoned bravofly for assistance only to be told I could only book luggage through them and I was then charged over £74 for one case which I was not happy with. I then find out that I could have paid half that price with Ryan air. I contacted bravofly again and they refused to give me a refund stating that it was not allowed with baggage. I feel this is against my consumer rights. I understand there may be admin charges but not £34 worth... Its A RIP OFF, I will not be booking with this company again and advise other not to either.

I recently booked a flight to Esperance on the 1st November returning on the 8th. I had a Flexi Voucher which I attempted to use on the bravofly.com website. The voucher did not go through due a technical problem with the website. I was charged the full price for my airfare even though I did not press the submit button. I am feeling worried, angry and upset as my money has been frozen in my account and it been has more three days. I sent an email to Bravofly and they have refused to honour the voucher so I feel that I have been lied to. I feel that I should get a refund for the voucher amount. It is not my fault if their booking site has technical issues. None of the customer service contact numbers work. I have sent numerous emails which have all been ignored. I am not confident and am terrified that I have been the victim of a scam because my details do not come up on the Virgin Australia site. If any emails are responded to, they do not answer all my questions and sent me emails and take ages to respond or do not respond at all. My requests for them to contact me so that I can discuss my booking have been totally ignored. This is terrible customer service and does not inspire me with confidence no do I feel respected and listened to as customers should be. I am on a low income so I cannot afford to lose money. I am single woman who will be travelling by myself so I do not want to be stranded somewhere.

I used BravoFly to booked a ticket from here Clark to Dubai last August 06 the departure on August 12 cos i need to go back at work or else my Company will sue me (absconding) cos am just on my 5 days emergency leave. They deduct the money on my debit card costing Aed 1,163 and i received email from customer service saying "when taking payment we use a secure standard procedure called temporary credit limit where the amount the customer should pay upon booking is simply frozen and not withdrawn from the customers available funds.
But its already deducted, and thats all i have. Why you take my money? When you cancelled my reservation and not confirmed! How will i booked ticket now!? I dont have money, you take my money. If i got problem with my work, am going to sue you! You Cheater! Bring my money back urgent!

I booked a flight for my partner yesterday with Bravofly thinking that it was completed and all she had to do was turn up for her flight on the day.
Apparently not.
We have had 3 emails saying the price has changed and we need to pay more money. Don't think so.
They have also called my partner 3 times. She managed to answer on the third occasion and was rudely told she would have to pay more money. She said why would I have to pay more money are you a scam company. The male representative then became abusive and when he couldn't answer my partners questions he hung up on her.
I tried calling their UK numbers 4 times. I got no answer on 3 calls and on the 4th the woman answered then proceeded to stick me on permanent hold.

Their 3rd email said the following

Thank you for choosing to book with Bravofly. Regarding your booking ID *******, we regret to inform you that the price you selected is no longer available and it has subsequently not been possible to confirm your booking.

The price increase of your selected flight is 33.95GBP, subject to availability.

Please contact us as soon as possible to confirm your booking on +39 0423 ******** (24/7) or +44 (0)*******427** (from Monday to Sunday, between 8.00am and midnight, GMT). To see if a local number exists in your area, please check the end of this email. See end of this email for a number in your area.

Please be advised that should we not be contacted within 24 hours of receipt of this email your reservation will automatically be cancelled and the amount refunded, followed by an email with further details.

We look forward to hearing from you.

Best regards,

Customer Care Team
Bravofly Rumbo Group

It seems this company are well versed in cheating honest people out of their money. We are appalled by their service and I only bought the ticket yesterday.
The bank says it is not able to cancel the pending charges and it looks like we have been cheated out of our money.

I am willing to retract this statement in full if the money is recredited to to our account.

I am writing this review to inform people never to book with this company. I cancelled a flight back in January and received an e-mail informing me that I would receive a refund. However 3 and half months later and there is still no refund. I have contacted bravofly at least 3 times a month and I still get the same answer that the airline as not refunded them. Can anybody give me some advice on who I can contact to get this resolved. Can I contact ATOL although there are no ATOL registration markings on bravofly website.?

Our daughter was not allowed to check-in for our flight from Florence to Vienna. Upon investigation by Austrian Air, they discovered my daughter's PNR code was identical to my PNR code. We immediately called Bravofly (which was difficult to do in Italy). They registered our problem and notified us to be ready for a call from bravofly for a generation of a new PNR code. As we were running very close to the time of the flight, Austrian Air said we had no other choice: We were told we were to buy a new ticket or leave our daughter behind! We purchased her a new ticket immediately as the plane was near closing. We couldn't leave our daughter in Italy so we paid for the LAST ticket available on that flight for $669.17. The original price was $193.00. We are asking reimbursement for the the ticket we had to purchase on April 10th. We were told how to file this claim upon our return to Florance and then later to the USA. I need a USA contact number. No response yet. Should I call my credit card company and stop payment?

After mine and my partners flight from LAX to Jamaica was cancelled we were offered a full refund. After nearly 7 weeks and many, MANY emails and international phone calls, Bravofly are still saying they are waiting for the refund from the airline. I have contacted the airline and obtained the proof of refund receipt between them and Bravofly yet they still claim to not have the money. The only time they will contact me is when i leave a poor review and last time i spoke to them they said it could take upto 1 YEAR! To receive the refund as the airline still has it. I feel as if they are hoping i will give up. What you are doing is fraudulent Bravofly. I look forward to your standard reply to this review and token phone call saying "we haven't received the money from the airline yet, we will look into it" like i have received every other time i have left a poor review. SHAME ON YOU BRAVOFLY

ALL of my bookings have been cancelled without any reasonable explanation, Booking ID *******, *******, *******.
While some of booking, which is from HKG to FNA departure date 18 April, which is tomorrow. It is really frustrating that your have cancelled this urgent booking. But the more important is, you have charged my credit cards.
I have called the customers services center and they claimed that no money will be paid in cancellation, HOWEVER, from the credit cards centers, they said that all payment is confirmed and will be made. I have read all those comment, if your company cannot make full refund, and send me a proof of transaction document within 3days, I might have to ask help from the media and police force. I have found a lawyer in France who are experienced in consumer rights and scam, if i cannot get any answer from your company before 21/4, you will receive a lawyer's letter.

I booked a return flight to Mozambique with Bravofly, and was informed by them 3 weeks ago that one of the return flights was cancelled. Despite 3 emails and 2 phone calls, I still had not received my revised flight confirmation with a week to go. Eventually I had to spend 45 mins on the phone to the airline and sort out rebooking myself. Never ever book with Bravofly!

I have recently booked 4 return flights to Palma, Mallorca. The flights were confirmed and the return flights are on the easyjet website. However, the Ryanair out bound flights were not booked they were cancelled as bravoflys card was declined!

The money has been taken from my account and I now have no flights to my destination. I found this information out myself by checking the booking with the airline. Bravofly had no idea! On the day, I would have turned up at the airport with no flights!

I have spoken to 4 people over the phone and they all say there are NO supervisors that can deal with it now and they will call back. They haven't, I have to keep calling them. Fed up with being cut off all the time. Have spent most of the afternoon in tears as it is the first holiday I've had in 15 years and they have ruined it.

After reading all these other people having the same or similar problems I have decided to take this to BBC Watchdog as they can reach a larger number of people to stop these people from scamming our money.

My holiday is in July so hopefully I can resolve my issues. I really feel for people who think they have flights and turn up at the airport with their families and children to be told their flights aren't booked.

This company needs to have a warning and sky's canner should not be using them.

I would give no stars but 1 is the minimum!

Mrs D

Dear Bourne,

Thank you for contacting us.

First of all we'd like to say that we are very sorry to hear about the inconvenience you had and we would like to apologize for a long managment of your request.

It must have been frustrating and stressfull time for you contacting our Customer Care Team many times without getting any information regarding your flight.
I'm sorry that your flights were no longer available at the original price quoted and for this reason our agents contacted you several times,

Our flight booking system brings together the offers of over 500 low cost and traditional airlines for our clients to choose from and the site is continually kept up-to-date with the most recent prices and data from the airlines.
In spite of this, airline prices are extremely dynamic therefore there can be a fare increase from one second to the next. This is why on certain occasions it is possible that between your booking request and confirmation from the airline there can be an increase in the fare.

My response

This is unfair, I have been waiting from Monday for this to be sorted and now my
Holiday with my family is ruined! I have all the recordings of the conversation
I with the agents I will be suing Bravofly for this!. It's funny how from Monday
No one could sort this. As I have said I will be suing You!

The Federal Consumer Affairs Bureau FCAB

Kind regards

I booked flights for my family to travel from Syd to Christchurch in late December 2014. Unfortunately my wife was hospitalised for 2 weeks prior to Christmas as she has incurable, secondary cancers. Despite countless calls and emails with Bravofly during an extremely stressful time, they continually screwed up in many ways (e.g. Got the wrong Christchurch in the wrong country, got the wrong destination, got the wrong dates) and refused to take responsibility for their mistakes, nor attempted to rectify the problem satisfactorily despite complaint emails and calls.
Their 24 hour customer service line went unanswered, or were answered by people with poor English. They didn't answer my queries, kept on getting my simple flight request change wrong, and ignored requests (like the option of cancellation). Despite contacting them well over a week before we were due to fly out, I was still on the phone and emailing with them less than 12 hours before my flight. I ended up having to cancel my ticket (and only get <40% refund) despite me asking for this option many many times before. This was potentially the last overseas family holiday with my wife so I am extremely angry at their handling of this.

I wanted to buy ticket from Sofia to Palma de Mallorca and it cost €250. When I pressed the button to confirm I got a message that the price has changed to €125. I was quite surprise but I still proceeded with the reservation. After finalizing the reservation I got an e-mail that I have to wait for confirmation. 2 hours later I got an email that the reservation cannot be confirmed because the price of the ticket is €125 higher and I have to pay the rest. They sent information about the paid-by-creditcard-phone (see other reviews), it was already too late and I decided to leave it for the next day. In the morning I receive a call from a girl asking for credit card number, expiry date and the 3-digits on the backside. When asking about other options to confirm/pay she told me that there's no other options but leaving my credit card details by phone. I had to cancel the reservation as this looks way too fishy!