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Boxed

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Washington
9 reviews
9 helpful votes
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Bulk Buy
May 16, 2022

If you want to buy items in bulk then boxed.com is the site to go. They have a variety of items available at reasonable prices. However, not all items are cheap when compared to certain other websites but many are. My order arrived intact and on time.

Date of experience: May 16, 2022
New York
1 review
1 helpful vote
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Bad
September 20, 2022

Boxed is not the cheapest option to buy snacks and food. They're prices are scams and so are their deals. You might think you're getting a good deal until you compare it with other sites and close out stores.

Date of experience: September 20, 2022
California
1 review
8 helpful votes
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This is the 3rd time I've recieved my order in terrible shape. Their customer service is unresponsive and gives you the runaround when trying to request a refund. Just stick with Amazon, a company that understands how to put things in appropriate boxes for the shipment.

Date of experience: June 23, 2022
Oregon
1 review
1 helpful vote
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I recently purchased 20 Mrs Dash seasoning. When I received my items were gonna expire in a month. I asked to return and get a refund. They told me that I could not return this item and they gave me credit for half...credit with them not money back. Shame on you. You sent me close dated product and won't except a return/refund! I run a kitchen and needed this product now i'm stuck with outdated items.

Date of experience: December 28, 2022
Michigan
1 review
2 helpful votes
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Company gave up
April 7, 2023

I placed two orders recently. When order #1 took much longer to ship than expected I decided to cancel order #2. My requests to cancel order 2 were ignored because the order shipped anyway. I don't recommend buying from this company. Customer service is nonexistent.

Date of experience: April 7, 2023
Pennsylvania
1 review
1 helpful vote
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They are a scam
March 30, 2023

I spent over $50.00 and have not gotten my order in over 4 days... says I should have gotten it in 2 to 3... they don't have a phone number to talk to a human... I call this a scam. Buy your stuff from Amazon.

Date of experience: March 30, 2023
New York
1 review
4 helpful votes
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Fuel Surcharge?
September 18, 2022

I have noticed that their prices have gone up on every item by a few dollars which adds up pretty quickly. Their prices were not even competitive before the increase. Costco and BJs are way cheaper for the same item. Some are almost double the price here. The kicker is that now they are also adding on a $1.99 fuel charge to every order. Way to rip your customers off.

Date of experience: September 18, 2022
Texas
1 review
1 helpful vote
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I placed and order on 23 March and after a week I reached out to see where my order was. On the 30th I received this response
"Hi Jeffrey,
Thank you for placing your order at Boxed. We are currently experiencing higher than usual order volume and as a result, your shipment was caught in a delay. We are very sorry about this and any inconvenience this delay may cause! Rest assured that we're working as fast as we can to get your order delivered by next week.
Again, we're so sorry about this experience with us and we appreciate your patience regarding this matter. Please let us know if there is anything else we can help you with.
Thank you,
Dan from Team Boxed"

Then today on the 3rd of April, they cancelled my order with no reason given.

I would not recommend buying from this company and I'd look elsewhere.

Date of experience: April 3, 2023
Kentucky
1 review
10 helpful votes
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My brother told.me bout BOXED 2 yrs ago & I started using them. Last yr. They're always late & my pakgs torn open on inside & getting to expensive! They never apologize, act as if they're doing you a favor whens its your money! I wouldn't recommend them to anyone! Its a rip off! They're a business, yet they let someone tell them how to treat certain individuals! Not in control of their so called business are they? Hope they HAVE A NICE DAY!

Date of experience: May 5, 2022
Florida
1 review
97 helpful votes
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The worst customer service ever.
January 7, 2021

Step dad ordered me stuff for my new apartment. Risk team flagged it and now I'm not allowed to even have an account. We're a blended family with 3 last names between us. The email they sent back said have a nice life. Not kidding. Not paraphrasing.

Date of experience: January 7, 2021
Maryland
1 review
7 helpful votes
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I had never heard of this company until I google looking for Lysol. Hello Boxed-up, GOOD Bye Amazon. They had the Lysol I was looking for for months, and it was also at an extremely affordable price. My order arrived via UPS within two business days. I will be a returning customer from here on out. Awesome first time experience. Thank you!

Date of experience: January 28, 2021
Alabama
2 reviews
0 helpful votes
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Very pleased with this service!
October 4, 2021

Very pleased with this service! Boxed offers higher quality and healthier food and household items than my local warehouse store offers, all delivered to my door with excellent communication along the way. I heard about this place years ago, and regret waiting so long to give them a try.

Date of experience: October 2, 2021
Ohio
3 reviews
58 helpful votes
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We received our order and on opening the box found that the honey was loosely packed being tossed around the box and leaking honey over everything inside. See attached photos. Wrote the company several times with no response. You would figure for a $600.00+ order they would have made sure it was right. Never again... Thank you

+2
Date of experience: September 15, 2019
Kentucky
1 review
79 helpful votes
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I placed the order three business days ago and it's still processing. When I tried to contact them about it the email slot I had to fill out kept saying invalid email so I'm not even able to contact them to find out wth is going on with the money I have spent or where my purchase is or when it will be coming. Hell, if it comes at all? Who knows? Thanks boxed.com

Date of experience: January 7, 2020
Illinois
1 review
5 helpful votes
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First time customer
March 14, 2021

Found Boxed via Google search for a specific product. Their site was easy to navigate, items price-competitive, and I placed an order. The company's communication was superb, the items were carefully packed, and delivery was smooth and prompt. Will buy from again. :)

Date of experience: March 13, 2021
South Carolina
1 review
1 helpful vote
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All items were shipped and received as promised. 3 - 4 days and during the Christmas shopping rush so freight companies are busy. All products were as advertised. I see allot of negative reviews directed at pricing and shipping damage. They are clear on their pricing so if you think it is too much, don't buy it! My order came in 2 boxes, both undamaged and packed well with air cells and bubble wrap. Boxed cannot be held liable for freight companies mis- handling. You should probably take that up with whatever freight company delivered it. I am happy with my first experience but will continue to watch others reviews.

Date of experience: December 10, 2017
New York
1 review
1 helpful vote
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Excellent
April 7, 2018

I order $1300 value snacks monthly for our office since January *******, so far I didn't have any problems with Boxed.
Boxed is very professional at customer service, shipment notifications, website, pricing and quality of the product (always fresh).

Date of experience: April 6, 2018
New York
2 reviews
0 helpful votes
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Broken items
April 11, 2023

I've been buying from boxed for a while -- todays box came with broken cookies -my toothpaste boxes smashed ---the cartons like they had been thrown around..

Date of experience: April 9, 2023
Illinois
2 reviews
4 helpful votes
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I just received my first Boxed.com purchase today and am extremely impressed with how quickly it arrived, 2 days, with all items ordered and packed very well. It came in two large sturdy boxes with invoices in both. The deals I received were incredible plus I can get additional credits towards merchandise by referring my friends. The website is pretty basic and easy to navigate and the free samples are a nice touch. I hope eventually they develop a customer service center where you can get someone live if needed. Other than that, this was a fabulous purchase and the main reason I am coming back is because the prices on my items were phenomenally so much lower than any other retail entity. Great company!

Date of experience: March 17, 2017
Georgia
2 reviews
46 helpful votes
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Prices way too high
January 23, 2022

After reviewing some of their prices, absolutely not ever buy from this company. You can beat their prices everyday at Walmart or Target. Example 12 double rolls of Bounty paper towels $27 Boxed, $21 at Target.
That's serious dollars folks and I live on retirement fixed income. If you have money to burn and can put up with crappy customer service and damaged goods, this bunch is for you. Buyer beware!

Date of experience: January 23, 2022

Overview

Boxed has a rating of 3.3 stars from 459 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Boxed most frequently mention customer service, great prices and free samples. Boxed ranks 18th among Marketplace sites.

service
39
value
44
shipping
41
returns
15
quality
35
+30