I just received my first Boxed.com purchase today and am extremely impressed with how quickly it arrived, 2 days, with all items ordered and packed very well. It came in two large sturdy boxes with invoices in both. The deals I received were incredible plus I can get additional credits towards merchandise by referring my friends. The website is pretty basic and easy to navigate and the free samples are a nice touch. I hope eventually they develop a customer service center where you can get someone live if needed. Other than that, this was a fabulous purchase and the main reason I am coming back is because the prices on my items were phenomenally so much lower than any other retail entity. Great company!