Boxed

I've been a customer since COVID. Initially prices were comparable and in some cases better than others. Shipping was very quick. I noticed prices creeping up in the last year. Their prices were higher than Amazon on most items and we all know Amazon even runs higher than local at times. I decided to place an order when they had a great sale. My orders have always arrived in less than a week, often in 3-4 days. ALWAYS! Well, 8 days in and no update on the order. Website only states "processed" as it had within hours of placing the order. Sent an email to Customer Service and expressed concern. Asked for a cancellation due to delays and lack of update. No response. Sent another email 2 days later. Stating I would be seeking resolution through PayPal since they had not responded. Still no response. 6 hours later I only received an email that my order was shipped. Fully ignored my request to cancel. I still never received a response from their Customer Service. I will never use the company again and strongly advise others to stay away.

I've put in about 10 orders on Boxed.com over the past two years. I've noticed that the items that are on sale have a very short amount of time (2-3 months) until the sell by date is reached. That's not a really good deal when you're buying in bulk and have to throw away half of what you purchased. When you visit a real store, you can pick up the item and see the sell by date for yourself. I recommend sticking with Costco or Sam's Club when buying in bulk for this reason.

I tried boxed. While you can't assume they have the best prices on everything, I did find some good deals. The box came and it was fun to open with lots of extras including promo codes for my next order. I was pretty happy with my first box. It was not until I tried to place a second order that the fun stopped. The promo codes didn't work and their customer service is little more than cut and pasted form emails. I received the exact same response three times before I gave up. It was like talking to a wall. I have not ordered again since. If their customer service staff were as good as the packaging staff, they'd have a real winner of a site.

First disappointment was the Kleenex which was not up to Kleenex standards and also had no number contained on the box - it ran out of tissues much more rapidly than the usual. I had ordered ahead of need, so received the Seventh Generation dishwasher powder for future use. It arrived enclosed in a sealed plastic bag. Opened it now to use and found lower half of box soaked with probably water. There was no water leak where it was stored. Trying to dry it out.
Will not use them again.

Ordered 4 days ago and contacted them for explanation... first excuse? Weather! But they use fedex and my CHEWY order placed same day arrived next day... second excuse? O they dont work weekends!
They asked if i wanted to cancel since they didnt even start boxing order yet!

I relocated to a new state and I needed your services very badly. But, we have a large food chain across the street from where I live. My orders were received within 1-3 days, all items were fresh, packed very well, and your prices are within my budget. I had very little problems with my orders within the first year.

My younger sister lives in the same complex as I do. She had a stroke and need your services sometimes too.

Thank you for helping us in our time of need.

I was disappointed with a product (throw blanket) it was half the size shown in the picture and wanted to return it but Boxed does not accept returns on any items.

I have an issue with any company that will not allow you to review their site/product until you give them your name and email address. UM, NO! And looking further, this is an Asian based company... with all of the information stealing from China, makes me very cautious that I cannot see prices without my information. And the founders are all Asian based names. I would hope they are American born citizens but with our current economy and stealing of information, any site that will not let us in to review their product with our our email and name... shady!