R L.

We decided to switch from my name to my partners name, thus creating a new account, to receive a discount. Spectrum because they run on 'subscription' service, they do not prorate. So we only used the service for SIX days and were charge for 30. And they keep telling me I have to pay the full month. I pointed out that every time the service failed you only gave me a credit for one day, not the whole month. They did not care. So now I have been sent to collections, even after trying to get them to understand my point of view. They do not care. Plus there On Demand has become bits and pieces. The cable service was unreliable, always glitchy. They were out to our place so many times. If we had the option for a different provider for internet we would switch but considering they have a monopoly on the area (which is illegal) we cannot. So we have internet service with them only. And pay less than our cable bill by subscribing to multiple streaming services and have better options for movies/tv/on demand. If you can, get a different provider... Spectrum is a rip off!

I have an issue with any company that will not allow you to review their site/product until you give them your name and email address. UM, NO! And looking further, this is an Asian based company... with all of the information stealing from China, makes me very cautious that I cannot see prices without my information. And the founders are all Asian based names. I would hope they are American born citizens but with our current economy and stealing of information, any site that will not let us in to review their product with our our email and name... shady!

Like many other consumers, I am fed up with cable... specifically Spectrum (Charter Communications). They over charge for service. My internet is now 71.00 for basic service with NO channels. For another $20 I can subscribe to full cable. How is that fair? Spectrum is using the reversal of the Net Neutrality law to up their price. They have a monopoly on my area, which is against the law... and why are they not being challenged? Every review online is 2 stars or lower. And like others, the online site locks me out every month. I have missed payments because the site was down and the wait time for the phone was over 15 minutes. I do not live my life for Spectrum. Save your money and try to find another option... you will extremely unhappy with Spectrum services.