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Boxed

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Georgia
2 reviews
46 helpful votes
Follow Larry P.
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Prices way too high
January 23, 2022

After reviewing some of their prices, absolutely not ever buy from this company. You can beat their prices everyday at Walmart or Target. Example 12 double rolls of Bounty paper towels $27 Boxed, $21 at Target.
That's serious dollars folks and I live on retirement fixed income. If you have money to burn and can put up with crappy customer service and damaged goods, this bunch is for you. Buyer beware!

Date of experience: January 23, 2022
Illinois
1 review
5 helpful votes
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Down hill
April 7, 2018

I've ordered from Boxed for 2 years.
It used to be a great company... great products at good prices. Good communication and prompt shipping.
Now... it really sucks. Poor products, close to expiration dates, missing items, slow ship, sometimes order doesn't even show up at all. Tired of dealing with their poor customer service.
I will be taking my business elsewhere.

Date of experience: April 6, 2018
New York
1 review
3 helpful votes
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I have been a Boxed.com user for close to 3 years now and I have never been disappointed! Dry goods are received within 2 days and Express orders which are perishables are received the same or next day, according to the availability of the shopper/delivery person. Prices are reasonable and Boxed send you Coupon Codes ever so often which serves as an incentive to order a little extra when you can. I am a nurse who works in excess of 60+ hrs per week and Boxed.com has literally saved my life, gone are the days of trudging to the supermarket spending 3 hours searching for what I needed, then spending another hour or more in line at the cashier, and finally logging bags of groceries home etc. Now; I shop online on my break time at work, 30 minutes tops and the groceries arrive at my door, it feels like magic; really! Thank you and bless you Boxed!

Date of experience: January 6, 2018
New York
2 reviews
13 helpful votes
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My husband told me that he saw an ad, this morning about boxed. So, i went to their site and started going through the stuff i get. The first few things i looked up. Paper towels about 50% more, toilet paper about 25% more, bottle water about 60% more, cookies 75% more, than what i pay at any of my local grocery stores. I shop at Walmart, Target, Tops, and Wegmans. I dont know what big cities like NYC local grocery stores prices are, but where i live. Boxed is definitely not worth it. Its much cheaper to order online and pay a delivery company to deliver to you. The only thing i see is a company trying to rip people off.

Date of experience: February 6, 2022
Mexico
1 review
6 helpful votes
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Bad company
May 2, 2022

I ordered coffee using a promo code for 20% off and free shipping. I placed the order and it went through no problem. Five minutes later I got an email saying we cannot ship this to you. Probably because they were losing money on the coffee. Lol.

Date of experience: May 2, 2022
Tennessee
1 review
10 helpful votes
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I have used boxed a few times and been generally pleased but this last order was a disaster. Five items were missing (box was still sealed, so never packed) but worse yet, a bottle of hot sauce had opened up and spilled it's entire contents throughout the box. Their response? A five dollar credit ( the hot sauce alone cost that). That was good for a laugh. Lost a customer here. FOLLOW UP: a rep followed up with a more than equitable solution. Could have been avoided by just initially shipping the damaged / missing items. Review score adjusted upward accordingly.

Date of experience: October 21, 2019
Washington
1 review
15 helpful votes
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No Answer
September 30, 2021

Ordered twice, no problem. No free samples as advertised. Third order was paid for and never showed up. I Texted a couple times and never got a reply. Want to order again but just won't until this situation is taken care of.

Date of experience: September 30, 2021
Illinois
3 reviews
19 helpful votes
Follow June P.
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I ordered an item described as a wicker cooler/ picnic seat. In the photo, it looked like wicker. In reality, it is a cheap, polyurethane covered item with a wicker print. They will not do a return or refund. I will not order anything but grocery or drugstore type items in the future, since they don't do returns on UNUSED merchandise. Beware! What is described may not be the realty of an item.

Date of experience: March 28, 2023
New York
2 reviews
0 helpful votes
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Broken items
April 11, 2023

I've been buying from boxed for a while -- todays box came with broken cookies -my toothpaste boxes smashed ---the cartons like they had been thrown around..

Date of experience: April 9, 2023
Florida
1 review
34 helpful votes
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Prices are outrageous!
October 10, 2021

I don't know where people are buying their food but say this place is cheaper. I cam give you one example…

Starkest light chunk tune is 71 cents at Walmart, and for 8 cans, boxed wants $11.29! Ridiculous!

I have noticed, just browsing, that so many things are more expensive than I pay for them elsewhere. This is NOT like Costco or Sam's Club, or BJ's. Don't waste your money here. Yes, it is probably cheaper than buying cleaning supplies on Amazon. I noticed the only things that were reasonably, where the items from " Prince and Spring". Must be their brand.

I don't know. Go judge for yourself. But I will not be ordering a thing from them.

Date of experience: October 10, 2021
Florida
1 review
33 helpful votes
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Never again
September 16, 2021

I decided to give Boxed a try instead of fighting the lines at Costco. Nope, never again. It took 9 days for my order to arrive and when it did all 3 boxes were broken and falling apart. I was very disappointed.

Date of experience: September 16, 2021
Texas
1 review
0 helpful votes
Follow Anna S.
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Nothing worse then getting an email thanking me for my purchases using the wrong name. A little while back I sent boxes to my children thus now Im Carl even though me his mother Anna has been shopping here for over 4 years and have always been the payee. Now my emails come to Carl. I guess they prefer to address the males and not the females. Its also difficult when items are out of stock forever I dont use just anything I prefer my name brand. I also have been receiving things that are on the verge of expiring like oatmeal and mayonnaise that only have a month and a half left before they expire. These problems have changed the amount of times I actually shopped box recently and will tapper off even more. Wish you wer the same as 4 years ago.

Date of experience: April 6, 2018
Linda W. Boxed Rep
over a year old

Hey Anna! We sincerely apologize about your recent experience. We strive to continue improving our services for our customers. We are fixing up our website and data so that we can properly address you according to what you input in your account. We thank you for your feedback and can't wait to bring on new experiences.

Texas
1 review
92 helpful votes
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Previous employees
July 2, 2020

This company allows its workers to smoke in the parking lot. Looks past sexual harassment reports. Allows workers to sleep with each other for specific jobs in the warehouse. Also employees sell drugs on site. Allow them to come to work drunk. They retaliate by firing u when u have an issue with anything. Or speak up on unsafe things. If u are a temporary and someone says u said something about them the management will say they believe them bc they are actual employees. The employees eat and damage products all the time. So much can be said but I will leave it here...

Date of experience: July 2, 2020
New York
3 reviews
3 helpful votes
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Too expensive
May 22, 2017

You don't really get free shipping as it is built into the cost of the products. Noticed two of my items were near Best Buy dates. If I wanted that I could have gone to a dollar store. Gave them a chance but I think Costco will retain my business. Read some of the reviews and they look like they were written buy employees. Who writes a review and includes promo code info?

Date of experience: May 22, 2017
Massachusetts
2 reviews
11 helpful votes
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Missing, damage, leaking and dented products, customer service is a big joke,, they won't replace they only give you a measly credit.if want inconvenience place your order,,, after looking at most of the reviews I'm not the only one. Thanks

Date of experience: December 9, 2019
New Jersey
1 review
1 helpful vote
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Quick delivery but some expiration dates too near
February 6, 2018

I find recently several expiration dates are "use by" less than a year. I will never use the large sizes with short dates. Also putting everything into one huge box makes it hard to get into the house, very heavy.

Date of experience: February 5, 2018
Virginia
1 review
69 helpful votes
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The range of products is poor and they often don't have basic items available. Many times I can't buy the same item I bought last time. Shipping is supposedly free but they add a mysterious 'delivery surcharge' of $4.99 at checkout. I recently compared their prices with Walmart. Nothing was cheaper at Boxed. You might have to buy the items individually. Walmart has free 2 day delivery. I took the app off my phone. These people are simply price gouging.

Date of experience: August 1, 2020
California
1 review
3 helpful votes
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So Grateful! Boxed Is Great!
May 1, 2018

So grateful we found BOXED! Our lives are better and life is easier! Every order has come shipped and packed with excellence in mind! We have fallen in love with the brand Prince & Spring! Any shopping that we can do that saves us money and comes to my front door is a win, win!
We have friends who run out and fight traffic, long lines, weather using shopping clubs (which we once did) but never again! We plan on using BOXED for as much of our shopping as we can! Simply The Best! Grateful for all your services!

Date of experience: May 1, 2018
Washington
3 reviews
16 helpful votes
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Let me start by saying you probably can get better "wholesale" pricing on many items. That being said, they are quick, efficient, and not over-priced. Also, they have several items that are challenging to locate at times in my local market. I loved the presentation and packaging. Plus, they send regular incentives, coupons, and options for free items. Good option for household shopping that is quick and easy.

Date of experience: May 23, 2016
Minnesota
3 reviews
10 helpful votes
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Love this online store!
February 6, 2018

I have been buying mostly the Prince&Spring brand because of the prices, but have found the items to be better value and quality than most "big" name brands. I have not been disappointed even once. They package your items with care, they get your shipment out quickly and they always thank you several times for each order. This is one company that stands behind it's name and offers perfect customer service each and every time you deal with them. A rare find and I tell everyone I know about them.

Date of experience: February 5, 2018

Overview

Boxed has a rating of 3.3 stars from 459 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Boxed most frequently mention customer service, great prices and free samples. Boxed ranks 20th among Marketplace sites.

service
39
value
44
shipping
41
returns
15
quality
35
+30