Lisa V.

Very pleased with this service! Boxed offers higher quality and healthier food and household items than my local warehouse store offers, all delivered to my door with excellent communication along the way. I heard about this place years ago, and regret waiting so long to give them a try.

I ordered 2 lovely weather proof Vineyard 60" benches, and if I had received the 2 complete units I ordered, this would most likely be a 5 star review.

I contacted Polywood on the date of arrival, and initially I was assured that a warranty replacement would be offered for a faulty bench with issues due to Polywood's error. The error for that bench was that they included hardware/parts for a Polywood CHAIR instead of bench inside the box. I had no way of realizing this until one of the screws became lodged into the bench due to it being the wrong size for the product. Now the bench cannot be disassembled, and it likely cannot be relied upon to hold the intended weight.
The second bench we ordered at the same time had scratches and issues as well (such as missing the oval branding insignia on the back), but I was not seeking a damage claim for those issues. I was willing to overlook cosmetic concerns with that bench, but I cannot do so with the other truly faulty bench that may be dangerous for my guests due to having been assembled with the wrong hardware.

UPDATE: Polywood's Customer Service team has now escalated my concerns, and they've offered a reasonable resolution for both benches. In the unlikely event that you receive a defective product or the wrong hardware, I would recommend sharing concerns with the company where the Polywood items were purchased (Bed, Bath, and Beyond in my case) first vs attempting warranty claims directly with Polywood. My observation is that they have simply been too short staffed to address concerns in a timely manner, but they are still trying!