Boost Mobile

Boost mobile used to have great service in my town. The last four months have been garbage and when I asked for help I was told it was just my line. No all six lines I pay for through them and have for 8 years are having the same issue. Dish network sucks so they drug our good phone reception with them. Give me the service that I pay for. BBB needs to shut them down.

I've been trying to swap devices multiple times now and the site keeps saying something went wrong! I've typed the IMEI number and ICCID number over and over again and each time it doesn't work! Customer service is horrible they are unhelpful and slow and never know how to fix the problem! So yeah, only buy boost mobile if you want to waste money on a useless phone you can't even activate with $#*!ty customer service!

Very poor customer service. I was told when they changed to 5g service it would be better but it was actually worse. I have changed carriers and have been waiting for 2 weeks for boost ro unlock my sim card that should have never been locked to start with. They have refused to unlock it causing me to be out the expense of a new phone. I have been on the phone with customer service for several days at least an hour each time and all I am told is that it takes 48 hours its been two weeks now. I have even spoke with a manager and just keep getting the same run around. This is totally unacceptable and ridiculous. No one can tell my why this is not being done. I am so fed up. Do not ever use boost mobile they are horrible to deal with.

Where 2 begin? I switched to boost 2months ago All Their promotions totally suck Equally as much as their service. If you enjoy buffering then boost mobile is for you... I will be changing providers this next week. It's Just so sad that boost mobile will Screw disabled senior Veterans just as fast as they will All Americans during this pandemic & difficult time in America. Hey they are from Australia... The worst part of rating for review purposes is You Must Rate 1 Star. Boost doesn't deserve ANY STARS.js

Boost Mobile brought out Virgin Mobile and my mother's account was moved to Boost where it's got Worse. No communication at all, no grace period to add money to your account. On 8/13/2020 Boost took $157.30 from her account with no email sent to let me know it was time to top up the account.
I have called Customer Service several times with no help at all. There is no grace period to add money to your account if you have any balance they will take it from you. Stay away from this company!
It's very sad that a company that large would pray on elderly and take money from their account.

Placed an order online, they took money out of my account, tried to cancel order they told me there's no way to cancel an order. So now I have no way to get my money back. The order status says error and they have no idea why it says that.

I had Boost Mobile for 13 years. In that time service got worse and worse to the point where for years it became clear I was not receiving all of my texts. When I finally switched to another service provider, I tested the group texts and large file texts that I never received with Boost. Guess what? They all work now. If you want to risk failed romances, ended friendships and family torn apart by miscommunications, go with Boost.

I have been on the phone with boost mobile for the last 3 months trying to change my plan. They keep charging me $40 when my plan says $25. They gave me credit than took it back stating that I didn't pay my intire bill. I was on the phone with customer service and she credit me $10 they never changed my plan. So why I look at my account and now my plan says $40 and my credit is gone. Again. I've been with boost since chirp phones day one really would hate to leave. The service isn't even the same. I'm thinking hard.

My son had purchased an expinsive phone through them. He thought he might have less issues if he got it through them seeing as how we had virgin Mobile, and he was unsure about trying to purchase a phone another way. I'm just going to say don't buy a phone from their website. From the moment he got the phone, it had some factory defects. So I called within the 7 to 10 day warranty time and requested a new phone. I spoke to 3 different people who gave me the run around for several days till it ran out. Now I'm stuck with a garbage phone with no solution. Please Connor buy a phone from them.

I bought an extra 10 gigs of data and it didn't register right away no big deal right. An hour passes so I call lady said it will be resolved with in 24 hours. 24 hours pass and nothing. I call again guy says issue is resolved and wait an hour. It's been an hour and nothing so I have no internet for 2+ days. Thanks boost mobile.

I have been a customer of boost Mobile when it was Ntelos. I have always had really good customer service. I want to recognize a employee of boost Mobile at 969 Dunbar Village Plaza in Dunbar West Virginia. The employee's name is Joshua Davis. Boost has a program where you can get a discounted rate on your phone bill. I had went and spoke to another employee who had supposedly signed me up for that but did not do it correctly. When I went back to see what had happened Joshua Davis helped me and he was awesome. He stayed on top of the problem until it was solved he made several different phone calls to different places to get me help after about an hour he finally got everything corrected. I had to go back once again because I myself had pushed a wrong button on my phone and it was not working so when I went back Joshua was there once again he stayed right on top of it and fixed it. He is truly awesome he is now my main boost Customer Service go to person

They don't know what they are doing. I just switched to another service provider from them, and I wanted to transfer my old phone number. When I asked for a 6 digit PIN code to be able to do this process, they had no idea what number to give us, they basically wanted me to pay for another year plan to get my number back. And after a whole 2 weeks of process (that should've been 24-48 hours), we could finally force it out of them.
And the worker in the store was really unprofessional also, taking my phone out of my hand..

Do not, I repeat do not sign up for boost mobile
I paid for the most expensive plan already knowing the service would be horrible.and the unlimited data and mobile hotspot. I tried to use my hotspot and it never works and they blatantly refused to fix it. I'm addition the data speeds for regular activity are painstakingly slow even in the most convenient areas for connection. Never again I'm switching back to metro

I tried to file a claim through the automated service with my phone being broke. By doing that I hit the wrong key and by hitting one wrong key now I cannot use my insurance and get a new phone. I've been with this company for 5 years and the first time I need something after paying what I supposed to be it was declined so if you looking for a new phone or a new phone service provider heed this warning Boost Mobile will not be the best place for you to spend your money or your time. So now I'm going to look to for a new phone carrier.

I stopped using boost mobile after they were bought out. They went from great to terrible! I told them to remove themselves from my phone totally and it looks like they did but they definitely mess with my phone all the time. It's very frustrating to own a phone and have a company that thinks that they have the right to still control it. Sincerely Beth Nelson

They will not reimburse you even if they made an error. Then they will not allow to replace a phone if you are out of state visiting. They hang up so much for customer service. They also transfer you to wrong departments so you be on the phone for way over an hour. Heres proof of my screenshot of the boost customer service number which i am now on hold again with the 3rd person.