BooksiReviews 185

TOTALLY A SCAM they make you think your getting a deal on a family vacation and then when you go book your vacation then they tell you that you have to sit through a 2 hour seminar which it doesn't say on the Facebook page and they want you to pay more money and what it ads up to you can get a hotel room thru a different booking agency the add also said my money was safe. If for some reason we couldn't make it.bull crap I give them negative five stars stay clear going a different way

COMPLETE SCAM. They make it sound like you're paying for room accommodations (even in their landing page, see attached photo, where it says that your "paying for room accommodations only") but you're not paying for the accommodations. Booksi only guarantees RATES to hotels, so it should say that your "paying for room accommodation RATES only". So

After you pay $130 to Booksi just to get access to their rates.

THEN you have to pay Monster Reservation Group another $261 to book your reservation.

THEN you still have to pay the resort for taxes and fees AND go to their presentation.

So i reserved with Booski to go to Silver Lake and AFTER I paid I found out I couldn't get that resort even though I selected the resort including the dates at the time of purchase. So I had to go with Exploria, which wasn't even on Booski site when I made the purchase.

The presentation was advertised as 90 minutes, see attached, but it changed to 2 hours when it came time to confirm with the resort.

I got fed up with all these additional charges, they can't/wont tell you upfront, and wanted to cancel. I found out that if i cancel they keep the entire amount so I lost about $390. Total scam. Do not bother. It's the old bait and switch, misrepresenting and over selling.

At this point, my "discounted" vacation would cost me more then if I had just booked it with the resort AND I'm on the hook for a presentation.

C est faux profile et m insuite jamais pour utuliser cette plat forme elle pas sucurise et pas de sante

Don't fall for this it's a timeshare scam with extra fees and now in trying to get my money back!

Purchased an oceanfront luxury resort room at Mertle Beach. After calling to book room it is not on the beach. Then was assisted in changing location……. Weird. So moved to St Petersburg to get an oceanfront. To a 6 out of 10 star rated hotel. Then they charged me an additional 250 dollars for a gift card to be given to me and "insurance". Oh and then pull credit report. Okay still a bit cheaper than off the street purchase. Trip is two weeks away and received a phone call that said I also needed to cover the $200.19 for taxes and resort fees. At this time I pulled up the resort. Same nights and it was $160 cheaper to not use them and to do it myself. I also would gain back the vacation time I was going to use for their mandatory sales pitch.

The guy on the phone was really good though and worked the refund for me. Got the insurance back and then the 150 gift card fee back, but he was unable to get original purchase back and managers were in a meeting that day and to call back. I called back and they told me that they would not refund it because in the promo someplace it said non refundable.

So very annoyed at the company for making the purchase of getting the vacation a trap of my funds as to use it and I had to buy my own gift card and insurance and then had to cover the $200 plus in taxes and fees.

Proof picture attached to show cheaper by going through someone else and not just bull$#*!ting.

So overall cost of the $199 vacation was OVER $700.

Oh and one last thing. By being moved to oceanfront you can see that I lost one day of the package.

The Beauty Queen knows what she's doing. I'm an active senior with locs. They'd unravel barely a week after getting done. I'm also tender headed which posed another issue. When she finished, I was so happy. Blessed Hands should be her nickname. It's been two weeks, and my hair still looks good. I will definitely be going back. And guess what?, she has great rates.

It's been months since I was told they are going to send me a cruise voucher and I still don't have it. Every thing they have said has been false. Save yourself the headache! That goes for their partner Monster Group as well!

I made the booking from their website and after that they send a code and ask us to confirm the reservation. I had already paid the fee via the portal and when i called them up they are asking for $384 extra as a resort feel stating that earlier what i paid was just the vacation fee. And, the extra resort fee is juts mentioned in terms and conditions. The lady who spoke to me said there is no manager to talk to me when I requested for her supervisor.

Do not fall for this! I bought this to use as a family vacation. They don't allow families and will not let you book together. They said they check your social media to make sure families don't go together so I canceled my package within 6 hours after booking by phone and email. They won't refund. I have been trying since the end of May to get my money back. I have wasted over 3 hours on the phone sent numerous emails. They say I didn't cancel soon enough. There own disclaimer says within 5 day full refund. These people are scandalous!

Absolute scam. Steer clear. Complete bait and switch site. Once you call to confirm your reservation the price doubles. Good luck getting your money back even if you pay the additional "protection fee".

Update #1: This is not a reputable company. After talking with a customer service person, they said there was nothing they could do to get my money back. So, I posted this review and then they immediately refunded my money. Which is great, except now they're asking me to remove my review from this site. Other people need to know that that is is a bait and switch company, and the only way to get your money back is to post a negative review. Awful way of doing business.

Update #2: This company just keeps proving my point. They've now offered me a $300 hotel voucher if I remove this review. You know the saying "fool me once shame on you, fool me twice shame on me". Well, I'm not falling for it a second time. No way I'd book anything with you. Keep your voucher.

I now understand why they have a rating of 4.7 stars if they pay people to remove their bad reviews. Buyer beware!

I talked with your rep yesterday and requested to cancel this promotional package and refund my money $432.83. I am not going to pay your Resort fees ($267) and insurance ($99) on my travel plan. This was not part of the deal when I purchased this package. Resort Fees are ILLEGAL in USA. Why would I buy an insurance form you when I am ready to book my vacation time? I will accept this package only if you are not going to charge me anything else except what I paid for. I requested to book my vacation at Wyndham Grand Cancun for Sept 21-Sept 26,2023.
Please refund my money on visa card that I used in two weeks. I plan to take you guys to a small claim court in California. I have notified this abuse of seniors to the regulatory body in the state of California and at federal level. You are committing a crime. You guys are cheating the most vulnerable senior community.

This is a bait and switch routine at its best - tried to make arrangements at the original location (Villa Del Palmar Cabo); was denied that location - the 2nd choice as well as the 3rd. Was stuck at Los Cabos Golf Resort - nowhere near a beach. Spouse does not play golf -

Fraud!
I booked it and found I cheated. I am trying to call and email to get my refund as I booked for 2 adult and 2 members and they confirm for 2 members only but no body replying on email and 1 nobody ready to listen on phone call after 1 hour waiting time to connect with them.

- Once you booked don't expect to cancel it.
- They asked me $150+ tax extra
- They booked for me for 2Adult and 2 kids and confirm only for 2 adults. Of course I can't go without 4 years kid.
- They forced me to changes travel dates while I booked as per availability on website.
- Now they are forcing me to change location.
- Not getting any response from email support.
- 40-50 Minutes waiting time to connect with them using phone call.

While the price is decent, they don't tell you that you must pay additional charges and sit through a 2 hour time share presentation for which you pay an additional charge which is returned in the form of a gift card once your presentation is over.

Great prices, great deals online until you actually get your confirmation.
4 star resort becomes a 2 star hotel. Totally understandable that almost never you can get the price as low as that, but it shouldn't be falls advertisement. They made you pay a deposit so you can't get it back before you actually travel. My 5 days, 3 nights became 4 days/3 nights which I also didn't mind, but Very upset to see the confirmation with the place I would never book purposefully. Tried to call and change it to the place I booked online, but was told allocations happen automatically.
Knowing this is a sales pitch for timeshare, not sure how they attract customers with such a bad beginning.

Fraudulent, dishonest company. Obtains cc info by pretending requested booking dates available, then calls days later saying they're not. But, won't refund money.

I booked my first vacation to NYC with Booksi. Never again! It's amazing that the advertised (Facebook) price of $199 turned into $674.78 (plus parking, if you were driving). Everything has a "spin" to it. For example the $150 refundable deposit is not refunded to your original form of payment. It is instead touted as you will receive a $150.00 Visa Gift Card (from the company). It doesn't say that they are just giving you your own money back in a different form. This is an example of how important things are "glossed over" and you walk away not knowing exactly what you paid for. I would not use this company again.

I called to make sure that adding 1 child was not going to be too expensive. I was told that it would not be anymore than about $45. When I went to finalize things with the resort, they said it would be an additional $750 to add the child. I called Booski to cancel my reservation and get my money refunded and they REFUSED to refund my money. They did cancel the trip and they did agree to refund me the $45 a night, but not the rest of the money. The resort refunded me the $750, but I am still out $450 from Booksi who won't refund me. They are a scam and lie to get you to buy their trips.

After spending two hours on the phone…
After spending two hours on the phone booking this trip, I called the next morning to cancel due to the closure of my company and my now unemployed state. They absolutely refused to refund any part of money and were quite nasty about it, saying if i dispute it on my card they will send the recorded message of my understanding of there policy. Shame on me for not seeing thru there nonsense and who wants to buy a timeshare anyway. I would find another avenue for vacation time if i was you. There is a lot of bait and switch here also.

I canceled my reservation 5 minutes after I booked it. Now I have to send a letter for them to cancle it. Absolutely stupid policy. I will never book or recommend this company to anyone. Who knows if you will get the letter in time before the 7 days are up.