Overview
Booksi has a rating of 2.1 stars from 185 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Booksi most frequently mention time share, credit card and customer service. Booksi ranks 394th among Travel Deals sites.
Instant Feedback
I had a misunderstanding which customer care promptly offered to fix for me, and they did! Excellent customer care and service!
Bought one vacation at one motel and got switched to another. Was lied to time and again. Absolutely would never use this company again.
I don't know what booksi is nor do I care to know. I do know that $29 was taken and I still haven't gotten it back!
Thank you for your valuable feedback. We reached out to you directly but never heard back. Please contact us directly at support@booksi.com
We send over 1,000 people on discounted vacations per day. 100% customer satisfaction is our goal.
Booksi Management Team
Beyond believable. They take your money and don't deliver the goods. Even Booksi personnel tell you "Don't trust our website"?
Hello Rosemary,
We are doing our best to get your reservation confirmed at the resort of your choice, please note that our reservations department have called and emailed to be in contact with you
COMPLETE SCAM. They make it sound like you're paying for room accommodations (even in their landing page, see attached photo, where it says that your "paying for room accommodations only") but you're not paying for the accommodations. Booksi only guarantees RATES to hotels, so it should say that your "paying for room accommodation RATES only". So
After you pay $130 to Booksi just to get access to their rates.
THEN you have to pay Monster Reservation Group another $261 to book your reservation.
THEN you still have to pay the resort for taxes and fees AND go to their presentation.
So i reserved with Booski to go to Silver Lake and AFTER I paid I found out I couldn't get that resort even though I selected the resort including the dates at the time of purchase. So I had to go with Exploria, which wasn't even on Booski site when I made the purchase.
The presentation was advertised as 90 minutes, see attached, but it changed to 2 hours when it came time to confirm with the resort.
I got fed up with all these additional charges, they can't/wont tell you upfront, and wanted to cancel. I found out that if i cancel they keep the entire amount so I lost about $390. Total scam. Do not bother. It's the old bait and switch, misrepresenting and over selling.
At this point, my "discounted" vacation would cost me more then if I had just booked it with the resort AND I'm on the hook for a presentation.
I bought and paid for a trip and I have no confirmation from Booksie I they have no phone number listed to reach them
Thank you for your valuable feedback. When you purchased the package, you had a typo in your email address. We reached out to you directly but never heard back. Please contact us directly at support@booksi.com or https://booksi.com/customer-support/
We send over 1,000 people on discounted vacations per day. 100% customer satisfaction is our goal.
Booksi Management Team
Fantastic, friendly, responsive, gratuitous, payment plan manageable
Hi Jamie, thank you for your review! We on the Booksi Team wish you a wonderful vacation!
Myrtle Beach was beautiful. The presentation was friendly and no high pressure.
Hi Henry, Please don't hesitate to reach out to us directly if you require any further assistance, by emailing us at support@booksi.com.
Good. I didn't know what to expect so I was a little iffy as to this offer being legit or not
Hi Amy,
The Booksi Support Team is here to help you with any questions or issues you may have.
We can see you just bought 3 packages, this is great news, if your question is on how to book your dates, we are resending your confirmation email right now.
Please reach out if you have any more questions.
A friend sent it to me and swears by it.i figured I'd give it a shot.
Hi Deborah,
Thank you for sharing your feedback.
Your feedback is valuable to us, and we want to make sure we address any concerns you have. If you could provide more details about your friend's referral or any other aspects of your experience, it would help us improve our services for future customers.
We're here to listen and assist you in any way we can.
Best Regards,
Booksi Support Team
After my review customer support took required action and refund the complete amount
Not sure yet waiting to see where.
I'm trying to find somewhere comfortable.
Great savings, great staff, great bed, everything was absolutely great
C est faux profile et m insuite jamais pour utuliser cette plat forme elle pas sucurise et pas de sante
Good day Good day Good day Good day Good day Good Day Good day Good Day Good day Good day Good day Good day
Thank you for your review, Chiang! We hope you enjoy your stay, if you need assistance, please contact us at support@booksi.com
We on the Booksi Team wish you a wonderful vacation!
Bought a trip to Tuscany and have been trying to book the vacation for over 3 years now. EMails go unanswered, promises of returned phone calls go unfulfilled. It has taken so long to try and get a stay scheduled that teh hotel is no longer even associated with Booksi. Lots of promises, and even a gratis stay at another location have all been talk.
Hi Dave, Thank you for your feedback.
We would like to address the concerns you mentioned and ensure we can assist you effectively. Could you please provide us with the following information?
Your full name
The email address associated with your purchase
Your phone number
This will allow us to locate your details and work towards a resolution. We are committed to addressing your concerns promptly and ensuring your satisfaction.
Thank you for your cooperation. We hope you share with us the requested details, or contact us directly at support@booksi. Com.
We look forward to resolving this matter for you.
Best regards,
Booksi Support Team
At Booksi, we pride ourselves on delivering unparalleled customer service. Our dedicated customer support team is available around the clock to assist you with any inquiries or concerns you may have. Simply visit Booksi.com and click "Customer Support" or email us at support@booksi.com, and we'll be happy to help you out.
We understand that vacation planning can be a hassle, which is why we've made it our mission to simplify the process and help you save big. Our all-inclusive vacation packages save our customers an average of $2000+, making it easy to enjoy the vacation of your dreams without breaking the bank.
And we don't stop there. With our price guarantee, you can rest assured that you're getting the best deal possible. If you find a lower price online for the same vacation you've booked, we'll refund you 110% of the difference. It's our way of ensuring that you always get the best value for your money.
But don't just take our word for it. Check out our video showcasing why Booksi vacations are up to 83% off and hear from our satisfied customers about their amazing vacation experiences. https://youtu.be/rzkgLnE0bv0
Join the millions of happy travelers who have made Booksi.com their go-to travel website. Start planning your next adventure today and discover why we're the leader in exclusive discounted vacations.
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- Sheridan, United States
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Business Highlights
- Our Booksi Customers Save Up To 83%
- Lowest Priced Vacations Guaranteed
- Over 100+ Destination Worldwide
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi James, a customer service representative will get in touch with you. Regards.