Booking.comReviews 4,267

Every bookings we did last years was all appalling FILTHY DIRTY accommodations! The owners of the property were all liars and nasty. We haven't got any support from BOOKING.com customer service. They were very unprofessional and unhelpful! The cost of their accommodations are very expensive!

I booked a round trip flight through booking.com from Miami to San Juan. On the way back, when I arrived to the airport, I was told that my flight has been rescheduled for another day by booking.com. I never requested a change. Also, after I booked a flight, booking.com offered me to reserve a taxi from the airport to my hotel for $50. I decided not to reserve. When I arrived found out that taxi was only $25.

The site says one thing and does another, so i cancelled and they took my money. Could not raise customer suppport as i could not get through their automated system. Have to contact my credit card company to report fraud in order to get my money refunded. What an incredible hassle!

I should say that in addition to the good location Britannia hotel is located, Mike, a lead receptionist has been very helpful in his approach in dealing with customers. His compassion and impeccable human relations skill feed significantly into my satisfaction for the hotel. He is available to get complex matter resolved without violating the hotel rules and also getting the customer satisfied. Kudos Britannia Hotel. Thanks to Mike (Receptionist)

Customer service non existent. If you have a problem you're stuck with it. I tried to change a booking when I made a mistake and the cancellation fee was the cost of the whole booking.

I tried to use booking.com to reserve a car for my trip to Los Angeles. The website was very glitchy and as a result my booking was reserved for the incorrect times. I contacted booking.com to resolve the issue but they were very unhelpful despite them mentioning to me that their system went down. I've been charged for a rental car that I didn't even get to use. The whole transaction seemed very fraudulent as no one was able to assist me with modifying the reservation for the correct time. I will never use this company again and I urge anyone thinking about using them to think twice. It's simply not worth the headache.

A continuing stressful situation with Customer Service.
I booked and paid for (IN ADVANCE) for a return taxi London Gatwick to Worthing, Booking.com confirmed the booking, but dispite my many many emails asking for the exact contact details of the taxi company they totally refuse to answer, all they keep saying is that the booking is confirmed. If the taxi does not arrive we have no way of contacting the taxi company. A very worrying situation. We will not choose to use Booking. Com in the future.

Car Hire Disaster, Beware!

I booked a car via Booking.com for a Mexico holiday and paid for the additional excess insurance. I collected the car and we subsequently had an accident after which I found out my policy had been cancelled without my knowledge and with no notification from Booking.com other than a refund on my credit card for the excess insurance. I have made a claim which has been rejected and closed with no communication whatsoever from Booking.com. This is extremely disturbing that they cancelled my insurance without my knowledge after I had collected the car and did not notify me of this fact then failed to even communicate about the matter. They claim it was somehow cancelled online in the day it was activated. They refuse to provide me with evidence that the policy was cancelled, when it was cancelled and by whom. I was informed by their phone agent that this must be a technical error and that to cancel the insurance I needed to have emailed Jigsaw Insurance which I had not done. As far as I am concerned Booking.com illegally cancelled my insurance and did not notify me of this fact. Booking.com and their travel insurance company, Jigsaw Insurance, are both registered in Malta so you have no real recourse.

What I learned the hard way:
Never make a booking through Booking.com.
Use their website to find a good deal then book direct.
Buy insurance and excess insurance direct from the local car company. If you do have an accident you can just drop off the car and walk away.
We had to pay the $800 car damages only to find out we would never recover them from Booking.com
They are based in Malta for a reason, to avoid paying tax and to avoid and responsibility to their customers.

Booked a flight in Argentine pesos, paid for it by CC but after paying was charged in US dollars. Called to cancel as the exchange rate is unfavorable and this is highly deceitful. Was told I needed to decide on canceling in 20 minutes or it would be to late for a full refund. Charge to cancel was supposed to be 5500 ARG pesos X 2 travelers, to which I agreed to however they held back 261$ CND. Go To Gate are a bunch of crooks and I will never book with Bookings.com again! Also when you go to pay it says ARG Pesos, but you get charged in US funds then it get converted into CND$. Your ripping us off on the exchange rate. I recorded my conversation with the dork at *******@GATE saying I would get a full refund minus the 5500 APESOS X2 but that's not what happened. So I'll take it up with my CC (because talking to booking is like hitting your head with a shovel) company but regardless of what happens I will never book with booking.com again. The screen shot was taken after the purchase which is why the amount is slightly different. I didn't realize I was dealing with such a bunch of thieves that I'd have to record everything said and every action taken just to prove my case! You really are a bunch of low life's. You need to give me back all of my money as I cancelled 1 hour after booking your deceitfully priced product.

Got an email from booking.com yesterday for check in for my flight today at 7:15 Austin to San francisco get to the airport and was told my flight left at 2:45 today. Called and talked to an agent and he said email were sent out and i told him there was no other email in my inbox and he said to check my junk mail. They didn't call or text me of the changes. This was international flight so needless to say i miss my connection flights as well. I called several times for help but they says they will call me back. So i'm sitting here waiting.

Honestly I had a good experience with the customer service representative over the phone. I believe he did his best with my situation. What I am not satisfied with is the fact that only 2-3 weeks out from my hotel BOOKING date (let alone rental date) there is no way to refund my $132 rental because the hotel I checked out on the site was basically a scam. I won't use booking.com anymore, not because of anything the customer service representative did, but purely due to the poor moderation practices that booking.com itself uses to decide which hotels it is affiliated with. At the time of writing this, the hotel is STILL on the site for leasing which just further proves the point that booking.com is perfectly fine with stealing money through faulty reservations.

I had a reservation which I cancelled and never checked in to the reservation was for the 30th of December through the 1st of January. I have called the hotel they only charged one night since they have a cancellation policy( I understand) however I was charged the full amount by booking.com. I have already contacted them on multiple occasions, where they give me the same response, that they need the approval from the hotel. It's not the hotel if they only charged me for one night, I have spoke to three different people (Oscar, Aya and the third I did not catch a name) but the last one I spoke to said since it's a complicated situation and they will have their superiors reach back, what's so complicated? Give me my partial refund if the hotel only charged one night. One of these people hung up on me, and I know they won't call me back so I'm going to have to keep wasting my time by calling continuously and re explaining this situation.

Customer service is key, this is by far one of the worst experiences I've had.

I made the mistake of booking our New York trip with Booking.com way in advance and locked in my hotel rate months in advance but of course weeks before our trip I noticed that the rates had dropped and I was paying HUNDREDS OF DOLLARS MORE $$$$$. Ok, that's on me and I accepted it. But when I noticed that the suite I booked only came with a queen bed I reached out to Booking and asked if they would change me to the larger suite that had a king size bed that was now CHEAPER than what I paid and i was told NO. Thomas with their "customer service" sent me a message and LIED telling me that the other suite was not available. But I was able to go on the booking.com site and CLEARLY SEE that the suite was available and at a lower price. This company is horrible and they really do give a bad name to discount vacation sites. This company is the ABSOLUTE WORST! BOOKING.NOT

DON'T DO IT!

We ve booked an Accommodation in December last year in the UK. When we arrived the door was locked and the key box wasn't accessable. Ist was freezing cold and no one called us back or advised us what to to. After 3 hours of waiting outside in the cold we had to find something else to stay. We have informed booking immediately and we were told that it is fine and we will receive a refund. One month later they offer us 100€ instead of 600 €. That the best they can do... Really. We had agreements and called booking over one month almost every day and talked again and again with several customer service representatives. And now after the vacation and so many discussions thats all they can offer... I will never book there again... It's ridiculous

I put the wrong date in a hotel booking and called booking.com within 2 minutes of entering the reservation. They insisted that the cancellation fee would be payable if I cancelled. Even after the property agreed to waive the cancellation fee (3 full nights charge), booking.com refused to cancel without the full cancellation fee. It took 2 days of phone calls, messages, texts before they finally agreed. It's hard to imagine a business that is so greedy, so downright nasty, they would insist on collecting a $550 cancellation fee for a mistake that I tried to correct within 2 minutes! I will certainly never deal with them again.

Absolutely horrendous company. Fraudulent and terrible. I booked a flexible ticket with them and spent 13 hours on the phone trying to use that service which I had already paid for, to move my ticket. They screwed up my booking completely so much so that I was unable to return on my original return ticket and had to buy an entirely new ticket at the airport 15 minutes before flight. Terrible customer service than never call you back and can't help with ANYTHING. Of the 13 hours I spent on the phone with them not A SINGLE AGENT could help me with 1 THING. You get bounced around from agent to agent having to retell your entire story to them each time and no one has a CLUE what they are doing. Horrible horrible horrible. If I could rate them a 0 star or -15 stars I would, they don't even deserve a 1.

Don't ever use this website,It's horrible and a scam. Customer service is horrible... Anybody who sues them should call me, I'll gladly testify against them.

They are woke, don't use them. When will companies learn that the majority doesn't like agendas pushed on us

We booked a hotel 6 months ahead then four days before our stay they canceled oue hotel and booking.con gave us no good reason why and they wouldn't rebook the room
We have a good reason to call a attorney and sue them for there poor service I recommend nobody to use them my vacation was almost ruined by them