Customer service non existent. If you have a problem you're stuck with it. I tried to change a booking when I made a mistake and the cancellation fee was the cost of the whole booking.
HomeAway UK did nothing to support our complaint that the property details were wrong and the owner lied to us about the facilities. Definitely use some other method to book your holiday
“We're trying to get the activities of this rogue company regulated in some way. Please join our Facebook campaign at www.facebook.com/Stop-Homeaway-UK-1802684673098038 or email me chris@verdevilla.gr”