Booking.comReviews 4,267

I booked airline tickets on Booking.com for several flights within the US. When I was unable to fly, due to Covid restrictions, I cancelled the flights - Booking.com offered me flight vouchers as compensation for these flights. The vouchers, however, are IMPOSSIBLE to use!

First of all, the vouchers are for KLM flights only, even though my cancelled flights were on Delta and Alaska airlines.

Secondly, I can only use the vouchers on internal USA flights, since that is what my cancelled flights were. Now since KLM is a Dutch airline, and does not operate flights within the US, this is clearly not possible. Booking.com explained that I could perhaps find a US flight that had a KLM codeshare flight number. Seriously? How is that possible?

Thirdly: If I were even able to find this elusive KLM-codeshare USA internal flight, I would have to phone Booking.com and wait on the line while they in turn got on the phone to Delta or Alaska airlines in order to make the new booking. I did try three times to phone Booking.com, but got put on hold each time for up to 45 minutes, then got cut off.

So basically, I have an ice cube's chances in Hades of using these so-called "flight-vouchers". I have lost the $651 that I paid for these flights - and this trip to the US was for my father's funeral.

I give Booking.com 50 million negative stars and I will never use their services ever again. I suggest you don't either.

Booking company takes your money and does not provide a guarantee it promised. So better book your travel directly with the hotel or at some other website. Here are some more details from my experience. I travel a lot and I personally used Booking for 5+ years. Yeah, it was just my habit until I realized that there is no benefit to use it. It took me long time to understand it...

Booking promised lower price on the market. This is fake and scam. For example, I made a booking and payment beforehand for the hostel in Lithuania. At the reception, I heard other guests making booking directly. Their price was lower. I asked the receptionist and she confirmed that the price is lower that at the Booking. I sent a claim to Booking and its customer service said me simply saying to back off. Customer service specialist told that they don't see the hostel price at the website, I responded that the hostel has merely no website. Customer service failed to even attempt to call the hostel directly Also I asked customer specialist to connect me to the supervisor and they never responded. Other guests told me that it is normal practice for hostels to make prices lower that at Booking, so better to book directly with the facility.

Just to remind, Booking takes commission up to 25% of the hotel or hostel price. So if you pay say $30 a night, $7.5 of that goes to the Booking and only $22 goes to the hotel. So it is better for you and fo the hotel to book directly with the facility. Booking does not provide any service, any guarantee, any help. You can find the hotel on Google Maps or any other source. You can make a booking directly with the facility by calling it or chatting and it will be more reliable rather than via Booking.

Is it worthy to pay such a commission to Booking? Not at all. Booking does not provide any guarantee of stay. I travel a lot. Rarely, some conflict situation with hotels arise. Once the hotel made an illegal demand to me and I denied, so the hotel staff kicked me out of the facility. That was a booking I made with Booking. Did Bookig help? Not at all. Booking customer service told me to back off and ask local authorities for help. Overall, I have never had any positive experience with the Booking customer service. It seems like Booking pays to its employees for keeping repeating "back off" in other words to its customers.

Booking is a multi billion (no kitting!) scam company. The scam nature is: the company promises to its customers lower prices and guarantee of stay. In fact it is not true. I personally will continue my travel by other means..

Stay away! You will get to the destination and then realize that your reservation has been canceled! By whom, try to figure out. I travelled to Saint Tropez, made my reservation through Booking.com. Spoke with multiple agents at booking, and "location", arrived late around 10pm, due to accident traffic. The location didn't exist, not front desk or contact. Call booking.com, no help an value added, simply saying the location canceled my reservation. Stay away from beautiful apartment in downtown Saint Tropez. Save yourself the headache!

Booking.com made a nightmare of my reservation. I booked a trip to Paris for my daughter's senior vacation for 3 guests. I chose a room that stated sleeps up to 3. After paying for the package I got the confirmation that the room was for 2 adults. They were completely unhelpful, unapologetic, and uncaring. NOBODY should ever do business through booking.com.

They are fraudulent as fraudulent hotels are associated with them and booking.com took no responsibility.
My booking confirmation was *******674

My vacation was supposed to be to Puerto Vallarta, Mexico in Feb 2022. I am from the Ukraine. War started a week prior to our planned vacation. Family and friends, the country were/ are in peril. Nightmare. Priorities changed. Contacted both the hotel and booking.com several times, no leniency, not even an extension. Took our several hundreds of dollars, 711$. How do you believe in humanity after that? My teacher's salary vs millionaires. Ownership in Netherlands? Shame on you! Remember WWII? Or the French invasions centuries before? War is a high degree emergency. Humanity is at a premium. I will never again use your services.
Laura H

My conference was rescheduled from January 3rd to January 9th so I had to cancel and reschedule my flight. I called to reschedule my flight and the customer service rep re-booked it for the right day wrong time. I kept telling him that I needed the same morning flight times so that I could make it in time to my destination to pick up my rental to drive an hour to my destination. It was over a week and customer service never called me they said they had to listen to the recording but when I called back they said they have trouble with getting the recording. I can't believe this site it is very untruthful and damaging personal and professional appointments. No one attempted to contact me. I could not make the flight I had to pay extra money to fly another airline so that I could be in Boston by 1 pm not 7:30 pm

Booking does not give money back for 6 months already.In July for my booking confirmation number is *******952 cancelled in time was taken money from my bank account and they were not given back.
The amount taken was 138,84 euro from the card of my daughter, Daria Anufrieva. I have not received the money back to my account, and to prove it I provided all the bank documents, that the money was only taken out at 2am – 29\07\2022 out 2.625,45 TL and was not given back neither on that date, nor later. The bank cannot give the bill in Euro because the currency of the account is in Turkish lira.
The bank has given the proof of the transaction in Turkish lira.That is a robbery from my account and I am shocked how it is possible not to get my money back from such a respecting service as booking com. It is a bad reputation, booking has stolen this money.
I insist on giving my money back either in euro or in the Turkish lira, even if the current rate is much changed and at the moment due to the rate of google 138,84 euro is already 2.768,98 TL
BUT YOU GIVE ME BACK AT LEAST 2.625,45 TL, otherwise you are cheater and robber taken my money illegally.
All the documents were provided to Booking service but they do not give any cent back.

Hello
Please stay away from booking anything on this website called Booking.com, all their business operation is fraudulent. If you want to make booking reservation on thier website they will ask you to put your credit card information. Once they have access to your credit card they will charge your credit card
If you ever called them to help resolved the issue they will never help your
Please use other website for any type of reservation that is not booking.com because booking.com scam people their money and the business is operating a fraudulent business
Do not fall a victim save your money and use other website

I have been trying for 2 months to list a property on their platform, hours of phone calls, agents promising to call me back, calls being cut off, and I am no further forwards. I am speechless how this company can be so atrocious when it comes to dealing with customers. Avoid at all costs if possible.

booking.com does not take payments and we do not travel with cash, Yet booking.com takes our master and visa card and does not charge or they charge i have no idea. But its very unsafe to book online this website when they sayd pay at the property, i cant pay cash,. So please, because the bnb i booked is not hotel but a home, so i dont stay

Have used Booking.com for years and several times a year. First time we had an issue they would not help. Several calls to customer service unresolved. The basically missold and took no responsibility for false advertising. Update. I have since been contacted after writing to the CEO and offered 50 percent refund.

My trip was canceled and I canceled my booking immediately on booking.com and the hotel itself. I need my refund for a canceled booking of a hotel, nobody has replied to my emails or calls. I

Have had two serious problems with Booking.com recently. One is that my accommodation overcharged me compared to the booking - Booking.com is not interested in helping me with this. In addition I had a terrible experience with a flight I booked through them - I paid for flexilibility which they refused to honour. I had their customer service lie to me repeatedly over the phone. Will never use again and will tell people to avoid them

Booked a room for $169 and was charged $245 because of undisclosed fees. I called immediately and they refused to credit or cancel. Called several more times over three days and just got the run-around. Do not use this company.

I booked a car with booking.com and keddy rent a car did not honor reservation because i had to leave a deposit of 200 thousand pesos that of cause i did not have with me! Then the lady at the counter decide it to ignore booking.com reservationand made other paper work using her employer,company (rent auto keddy) she charge me on new paper work she did! But booking.com also charge me for the rental that i did not get using booking.com! I couldn't use booking.com because the lady at the counter did not let me use it! Not because i did not want to! And who has 200 thousand pesos to leave as a deposit when you rent a vehicle?! You can't bring all that money into mexico! I have receipts if anyone would like to see theme

I had some last minute travel plans cancellations due to my passport was expiring 3 days before 6 month requirement so JetBlue did not let me check in for the flight, when u book they don't charge the card but then the property send u email asking for payment in full 10 days before they don't tell u if u cancel even before your check in u will lose all the money you paid for reservations. But they won't give you money back be aware of that

Forbid that you ever have to altar a reservation. I went to their site to change a car rental pickup time and it won't let me. I called the number they provide and all I get is a long winded and muffled recording in french. Avoid this site!

I would give this business less than one star if I could. On July 1,2022, I tried to make a booking for a cabin for my family but I never received a confirmation and this trip never appeared in my Booking.com account at all, much less as a confirmed trip. So, I assumed that the booking did not go through. Shortly after, my husband had a serious decline in health. He has a terminal brain tumor and was hospitalized on July 5.

I realized that we could not make the trip and I cancelled the airline tickets. I checked to see if I had a booking for lodging but could not find one. That didn't surprise me since I never received confirmation. There were no emails confirming a booking and I checked again in my Booking.Com account and there was no lodging reservation for this trip. So, I assumed that the booking had never gone through. And, of course, we did not make the trip or use the lodging related to this charge.
The next month, I saw a charge for over $1000 on my credit card statement for a trip on Booking.com. I looked again in my Booking.com account and still there was not booking to match that charge though many past trips did appear in my account.

I have filed two complaints with Booking.com, asking for a refund but they have not responded.

I booked a motel on booking.com a motel in Rotorua New Zealand called Greenview motel on 18 November for us to stay on 30-31 December 2022. It was paid & confirmed by booking.com and we had email with booking confirmation numbers and PIN code.
On 30 December at the motel we wanted to check -in, but we're told that our booking was from 31 December-1 January. We called booking com, who told our booking dates were correct. Motel had no interest to help us, so we waited 2 hours at the motel, outside, at +30 degrees hot weather.
We were told to find accommodation ourselves, as motel had no rooms available. They also wouldn't cancel ur booking, so we could get a refund.
We were left with no place to stay, no refund, no cancellation, nothing, wasting 2 hours of our holiday in Rotorua. Our mood was ruined, we were embarrassed in front of our guests who arrived from Europe
We called booking again, they sent to us "backpackers" as an alternative accommodation! Appalling. No words to describe our anger.
We couldn't find any suitable accommodation, except the rooms where prices start from $450 per night.
We had to drive back home to Auckland, which is 3 hours drive.
Holiday ruined, time wasted, money not returned.
Booking has not apologised nor refunded our money to date.
We called booking customer services 4-5 times since, every time they didn't give us any solution, let alone apologising.
We will never recommend booking to anyone.