Booking.comReviews 4,272

Do not. I repeat DO NOT purchase anything from these people if you plan to change the date or time of your booking. They will NOT help you in any way shape or form, they will leave you in a country stranded even if your visa is expiring and you're legally supposed to be gone from that country. They couldn't care less. They won't change the date and they will not refund the money. I've been on the phone with them countless times over the past few days just for my time to be completely wasted and also to be charged $65 per minute by my phone plan for international calls. This company is based out of the Netherlands. Every representative you get on the phone is an Indian because they pay a call center dirt cheap in India to run their business. Also there's no way to get in touch with managers or a corporate office. They are not here to help us, they are here to take our money. Save yourself a HUGE headache and Don't book with booking.com

Incredibly frustrating. Their promise to price match is FAKE. I spent hours trying to get through to someone and after telling my story multiple times, no one was willing to help. I just got bounced from email to phone to phone to email. Also, their prices are always more EXPENSIVE than booking directly. DO NOT USE. Save yourself the stress.

I do not want to give even a single star. My booking experience was horrible. They are not professional agency. They are similar like local agents near our area. I added all the services but nothing is reflect at the time of boarding. I checked with the customer care and they replied that booking.com is not responsible and they redirected me to check with the airlines.

I booked an hotel here called Motel-6 Mississauga unfortunately this hotel does not even exist on getting there the property has already been sealed off and booking.com has refused refunding my hard earned money.

I've used Booking.com for years and never really had a problem. That changed in a huge way last week.
I made a booking foe The Wynn Las Vegas for a few days. As usual, everything went smoothly and I received my confirmation. A couple days later, I received a notification from Booking.com that my credit card had been declined by the hotel. They said I should confirm my credit card info. As usual, I ignored that kind of message until I went to the actual website to verify I wasn't being scammed. Turns out the message was legit so I confirmed my credit card info and assumed everything was fine now. Next day I got the same message again from Booking.com so this time I reached out to The Wynn directly. They knew nothing about my credit card being declined. Matter of fact, they told me that I had no reservation with them at all! After that, I contacted my credit card company to verify if anyone had unsuccessfully tried to charge my card. They told me no one had and verified my credit was fine.
This is when I contacted customer service at Booking.com. I had to explain my situation multiple times and finally I was put on hold while the agent was supposed to be checking with his manager. After 15mins I hung up and called back. Spoke to a different agent but was informed that the first agent had taken care of my problem. When I asked if that meant my original "confirmed" reservation was now REALLY confirmed, the agent started trying to talk me into an "alternate accommodation". When I said that I didn't want a different hotel and reiterated my question about my original reservation, he just asked about an "alternate accommodation" again. When I again stated that I wanted my original hotel, they hung up on me! A few seconds later, I received a notification that my booking had been cancelled!
So, not only did they screw up the original booking but when I reached out to customer service not once but twice for help, they ignored my questions and ended up blowing me off!
Do yourself a favor and don't get involved with Booking.com. Not only are they not always the best deal, they obviously don't care about supporting their customers.

Spoke to an agent, didn't know it was a third party booking site, thought I was speaking to the Hotels Central booking. Used car salesman gave me an upgraded room when I asked about my loyalty rewards, said it included free breakfast included with the room. Upgraded to a Deluxe King size room, not sure what was different from a regular King size room. I asked him specifically if there was an additional charge for the breakfasts and he said absolutely not it was included. After eating breakfast and informing them that it's included with our room, I was informed they had no record of that. Didn't care about breakfast being included, but since I was told it was included, we went and eat at the Hotel. Ensuing fiasco wasn't something I wanted to deal with. Wasn't told the reservation was non refundable, would have left the Hotel the next day. Looked like they were going out of business. Can't get customer service to even find my reservation with the confirmation number I have on my receipt in an email from them. They say it's not valid, and won't let me talk to a supervisor with out them verifying my number.

We were unable to contact the hosts thus contacting booking.com about the issue. Was told could not cancel reservation for full refund till we got to destination and still could not make contact with the hosts. Can you imagine travelling to a destination and not having accomodations booked in the middle of the summer season. No customer service here just aviod BOOKING.COM at all cost!

I recently reserved a room for 3 nights using my bank card on booking.com thinking it was going to save me money. I was wrong! My vehicle broke down 3.5 hours away from where I had made my reservations so I called them to cancel my reservations. I was told that they had to call the motel to inform them of my situation and they would get back to me and let me know if they would agree to cancel my reservation or not. The next day I still had not heard from them and as I was going to call them to find out what's going on I received a text message from Walmart saying there had been suspicious activity in my walmart account. I went to my walmart account and found out there was purchases made by someone in Southern California in a town I've never heard of. Walmart stopped the transaction from going through thankfully but I had to cancel my bank card and change all of my passwords for security purposes. It was my youngest daughter's 13th birthday and it was the most horrible experience we've ever had. I've learned a valuable lesson from this though, Never make reservations on booking.com or priceline.com or any other website like those because they can't be trusted to keep your information safe from thieves.

We bought a ticket to Canada plus insurance.date was wrong and evethought Airline was ready to accommodate booking would not,we presented Doctor note and booking was in violation and asked to know the cause of illness,and what it was. Disputed with incredible card and booking said we never attempted to cancel.

Horrible and frustrating experience. I don't see the point of booking through them. They cannot cancel or change your reservation….you have to go directly to the flight, hotel, etc. Customer service is difficult to reach and unhelpful. Booking through this site is pointless.
Seems like a scam that they take money but don't provide any service.

Bookings.com does not stand up for the customer when there's a problem. In my case, they're more interested in keeping They're client (the hotel) happy

I was a victim of fraud as someone used my credit card to make a booking. Booking.com did not care and made 0 effort to help me in any way. Avoid them at all costs, horrendous communication and customer service

Will not help but will take your money even when they know you're booking had no electricity and you cannot stay

Please don't book your accommodation in this site as they are the worst client service company and they never refund your money once you book it.

This is the worst company that I have ever enter acted with. They took my money refused to give me the vehicle refused to give me a refund. If I could I would give it 0 stars

We used booking.com to book 2 rooms for vacations. Usually when you book your rooms you get the rooms you book we did not. After fighting for two hours we gave up the first night. The lady we talked too said no worries if they don't reimburse your money we will. Well after a total of 5 hours on the phone with booking.com. Still no results. Also the standards of the hotels are poor. We had mold in the carpet. Ac didn't work. Pool was closed down by the health department and the rooms were dirty.
We will never use this site again do to the lack of community standards for their hotels. Needless to say this was the worst place and needs to be shut down… next will be a call to the Health department.

I canceled my reservation through booking.com on June 27,2023. Two days later the hotel still had my reservation. I found a way to go on booking.com with my reservation number and cancel myself & Hotel finally confirmed it is canceled. They still have me making payments through Affirm even though I didn't go to the hotel. I will never use them again - a bunch of robots and you can't actually talk to anyone. CAVEAT EMPTOR STAY AWAY FROM BOOKING.COM cause they will take money without any services.