Booking.com

I paid 606.00 USD for 5 night stay in St. Louis using Booking.com as the travel agent when I check into my rental it was nothing like the pictures posted on booking.com The apartment had a broken arm on the sofa, a floor lamp that had to be plug in to the wall and unplugged to make the light work the switch on the lamp was broken. The bathroom light doesn't work they have a small lamp sitting on the floor which is hazardous if knocked over after getting out of the shower you would electrocuted. The ceiling fan doesn't work in the bedroom and has black mold covering the fan a hazard to an individuals health. The bedroom closet doors are off the racks. The front door knob is sitting on a table so it's impossible to pull the door to and lock it. I've made 5 calls to Booking Customer Service who makes promises but no results.

Booking.com is trying to make the hotel industry like the airline industry. When you book a room, you cannot cancel or change. But they do it using false promises and/or small print. This company needs to be investigated considering how many people are complaining about their bad practice of not allowing cancellation 1-2 days in advance.

In my case, I tried to cancel just one of a two night stay, 21 days in advance. No go. And booking.com blamed it on the hotel. This is a scummy company, and I would suggest not using them. If you do, make sure you understand that, like the airline industry, if you book a hotel through them, you will likely be unable to cancel or change your booking.

There are other hotel reservation companies; don't use booking.com.

Booked a room six months before the Liverpool marathon and the day before the trip I got a message saying my hotel had been cancelled. I phoned the hotel to be told Booking.com had already given it to another customer. Luckily the hotel owner took my side and cancelled the other guests so they'd have been unhappy too.

What shocking service from booking.com! How are they even still in business?

Simply by the user friendliness of their mobile apps/website, I would recommend Booking.com to my friends/family. However, I have no choice but to rate 1 star because I can confirm that you cannot be rest assured that your credit card is safe while using Booking.com. Just last month, total of 7 unauthorized usage of my credit card happened on same day (2 days after I used the same card to book a stay via their mobile apps). I can confirm because the first 10-digits transaction reference number of the unauthorized transactions are identical to the transaction that approved for Booking.com.

Tried to book a hotel in Chicago, comes back saying there is an issue with my payment card and to use another. When I try to pay again I'm told I've already paid, and can't process another payment, and my American Express still shows a charge from them, but I've received no confirmation email. You can't speak to anyone if you don't have a confirmation number and pin for their automated system. I now have no idea if I have a reservation or not. Useless site and company if you can't get help with what should be a simple issue.

I booked a get away and not only was they trying to tax me twice. One of the customer care lady's refused to give me her first name. I own a business and I'll never use this site again. The lady I spoke with needs fired and find a different job. Customer care is supposed to help you and get the problem figured out. Unfortunately this lady refused to give me her name and refused to let me talk to a manager. For one you can't take ppl twice it's against the law. Owning a business I know that. 2 we drove almost 4 hrs to no reservation to our destination. I will tell you know use a different site other then booking com they are crooks and that's why there a 1.4 rated business. They don't deserve a star in my opinion. This company is sad and they need to get there $#*! together before they go belly up.

Very bad experience with international hotel booking after I got confirmation with a number the hotel didn't have the reservation showing up in their system despite booking.Com gave me confirmed number for my reservation. Then I had to scramble to find an empty room to book for my family on arrival
I contacted customer service and they told me they will investigate and nothing happen so far other than plan to send me 25 euro voucher after me spending an extra 300-400$ for their system mistake of not processing my booking. Lesson learnt never book through booking.com for international hotels

Do not use booking.com. We had a reservation for an apartment in Lima (secured payment by card). KLM missed the connection so we were 11 hours delayed. We phoned twice to the host and it was no problem before we arrived to the house. Due to "no show" the apartment was rented out to someone else. We had to accept another apartment without some of the facilities that we expected. Short after our installation in the new apartment we got an invoice from booking.com for "no-show". We have tried to be compensated by booking.com but they don´t take any responsibility.

I'm so disappointed, they are thieves and scammers, I rented the car, rental agent rerented my car in the airport, but the way, be away from the Flex to Go, the worth agent in airports. I paid in advance, late a bit because of my flight, they make my day awful. After 7 days explanations, only bla -bla knows booking.com, nothing they can do, they can't give my money back, no car, no money, my trip was damaged because of this broker. People never, never book through this booking.com. Don't ruin your life! My rating is 0 for this company

I absolutely love booking.com, it is easy to use and I will recommend it to those I know. I had an issue with one of my booking's so I called and spoke with Nicholas in customer service, very knowledgeable and helpful young man, he resolved my problem promptly and my expectations as a customer were blown away! Good employees to represent your company are imperative and difficult to find. I wish more companies had more employees like Nicholas they make a difference in wether a customer continues to use that company or not! Great job booking.com! Thank you very much.

This company should not be in business! There main purpose is to screw people! I had a car rental through them and due to flight delays and flight detours due to lack of fuel I didn't arrive at Orlando as expected totally out of my control now they refuse to return my money, that's BS. I will never use them again and recommend that you don't use them either unless you have money to throw away.

BEWARE - very few negative reviews make it onto the booking.com site due to the following dishonest practices by them; r
1. Negative reviews may be posted, but are then removed shortly after,
2. If you post one or two negative Feedbacks, booking. Com will then remove you from their automated emails seeking any further Feedbacks on future bookings,
3. It is impossible to provide feedback on bookings if booking.com remove you from their automated email feedback loop/s
It is sad that they feel that they need to seriously mislead and deceive their customers! We will not be using them again!

Had a very disturbing experience whereby we were charged a few by one of their hotel's due to being unable to travel due to illness. I explained by travelling I was potentially putting other guests at risk. Booking.com offered no help. I would suggest always dealing with the hotel directly

I tried to get a refund of my reservation I made with them and all they say is policy this and policy that. They will not try whatsoever to make things right for their customers. They stole from me $334. And will not even try and give me credit or some type of positive news. Don't ever use booking.com.

Don't use Booking.com - their Best Price Guarantee is a total scam!

I found my holiday apartment £225 cheaper on Expedia so contacted Booking.com and asked them to honour their Best Price Guarantee offer. The customer service advisor agreed that I'd found an identical quote, and therefore was eligible for the £225 refund. She told me to expect an email from her manager.

A few hours later I received an email from Booking.com stating that there would be no Best Price Guarantee because my claim did not fit their Terms and Conditions. This is a blatant lie. Their Terms and Conditions clearly states that they will refund the difference if the other quote is identical - which mine is.

I emailed them asking for clarification on which specific Term or Condition my claim was falling short, but unfortunately, they have chosen to ignore that email, and are refusing to acknowledge my claim.

DO NOT use Booking.com. It is not worth the risk.

I booked with them months ago and had to reschedule due to COVID. They are completely uncooperative and will not provide a contact number. The number they have goes to a dept that can't help. It's all don't call us, we'll call you, but they email saying they called and there's no missed calls, so no idea what they're talking about. Complete bull$#*!, avoid them at all costs.

Beware Canadians and people from out of country. Charged for a reservation at the Claridge House in Atlantic City prior to staying there even though the Booking.com site stated No Booking Fee and Free Cancellation. When the reservation was cancelled 2 months prior to the booked date the amount issued was different because of changes in currency. My credit card should never have been charged in the first place and Booking.com will not honour the claim even with supporting documentation.

Got an email from booking.com yesterday for check in for my flight today at 7:15 Austin to San francisco get to the airport and was told my flight left at 2:45 today. Called and talked to an agent and he said email were sent out and i told him there was no other email in my inbox and he said to check my junk mail. They didn't call or text me of the changes. This was international flight so needless to say i miss my connection flights as well. I called several times for help but they says they will call me back. So i'm sitting here waiting.