Michael T.

Tried to book a hotel in Chicago, comes back saying there is an issue with my payment card and to use another. When I try to pay again I'm told I've already paid, and can't process another payment, and my American Express still shows a charge from them, but I've received no confirmation email. You can't speak to anyone if you don't have a confirmation number and pin for their automated system. I now have no idea if I have a reservation or not. Useless site and company if you can't get help with what should be a simple issue.

Furnace went out the day before -30 temps were forecast (we hit -31), ordered a space heater for in-store pickup today, showed they had 5 left in stock. Nobody pulled my order and it went out of stock. The only "assistance" they would provide is "Would you like me to cancel the order?" There was a skid of them at another store a few miles away. They didn't check for me, just canceled the order and wished me luck with the record low temps. Had to purchase one from the other store and wait 5 days for the hold on my funds to be released. Also lost my online purchase rebate I would have got on the original order. Next I ordered a battery charger/air compressor for a road trip I was planning. They had an offer of $39.99, but when I clicked it the price showed as $49.13. I redid the search, and the $39.99 offer showed again. I took screenshots of this, then clicked again to see $49.13 again. Ordered it for delivery to the store for 2 day pick up, so I would have it before my trip, never arrived. Now they're saying it will be there 5 days later. When I contacted "customer service" I got nothing but pre-scripted replies with no effort to resolve the issue. After reading 3 pages of the reviews here I see that the only reason they have 3 stars is due to a bunch of obviously shilled 4-5 star reviews. And never get a pre-paid Visa debit card from them, it is impossible to contact a live person if there is an issue. If you go online they only have "suggestions" as to how you're probably doing something wrong, and if you call the number on the back of the card you get into an endless automated system that has no option to speak to a live person, and hangs up on you when you try to. I only got a reply when I complained on their Facebook page about it, and they never followed through after that. Going to start using Amazon for my online shopping and Meijer for my local. Tired of suoporting this horrible company.