Booking.com

Hi I do not usually post on face book. I must tell you all never do any business with BOOKING.COM
Anne and I planned a 2 day get away here in Florida. Destination was Dunedin Florida. Checking on line September 20, for a bed and breakfast or something different I found Larnach Lodge & Stable Stay. Showed it to Anne and we thought it would be fun. So I booked it on September 20, Sunday night for the next day.
Monday I go to add the address to my Tomtom and I see that oh my, this inn is in New Zealand. It is now 10:00 AM, September 21 in Florida so Anne calls Booking.com right away. She speaks to Monica A. Tells her this is an error and we need to cancel this reservation as we are in the USA and not New Zealand. (Do take note that New Zealand is a day ahead of us.) Monica said she will check on this and call us back by 5:00 PM or call her back. No news from Monica so I called Booking.com and spoke to Tom. He then called the hotel and comes back telling me that I still have to pay $104.06 for the room as I need to cancel by September 15, what it is now September 21 this was booked on September 20. Now on booking.com it is written that you don't pay until you arrive but they do need a Credit Card to place the request. I asked Tom what will Booking.com going to do to help with this. Tom states it is not their problem as the bookings go directly to the hotels. They do not have any dealing with the billing. That I should read the fine print for the hotels rules for cancelation. So I also asked why does Booking.com have a hotel in New Zealand at the top of hotels in Dunedin Florida, USA? This is an error on their end. He did not seem to care. So after dealing with this for a day, I will have to pay the price for this deal with Booking.com I will Never Again use their site.
Well Anne and I did have a great time in Dunedin Florida and found a lovely place to stay called the Meranova Bed and Breakfast.
Please do share.

Our company has been a faithful user of booking.com for a good few months now for our corporate bookings.

During one attempt to cancel the booking for London Marriott within the free cancellation window, it was immediately reflected as [CANCELED] on the site and we safely assumed it was cancelled. We did NOT receive any cancellation emails (as we would have, considering the previous bookings/cancellations we have done). We safely then booked another hotel in view of this cancellation around the same vicinity.

HOWEVER, a week into the stay-period, we are shocked to have been billed a hefty NO-SHOW fee for London Marriott (which is cancelled then on site) and when we logged back in to check (it amazingly shows NO-SHOW, instead of CANCELLED!).

I do not know if it was on booking.com's rep's part that they failed to cancel promptly this Marriott booking and thus caused this big penalty fee but it is atrocious to blame the customer for (double-booking, according to the Customer Support) for your site's technical error and failure to confirm via email to us. We have always received confirmation/cancellation emails previously, but there was NONE for this.

The customer service (female, obviously I didn't bother to ask for her name as it would just be an alias) was pretty rude when she attended to my questions with sarcastic comebacks and all she could say was she'd forward a refund request (but according to her system, there were no cancellation requests ever done) to the hotel in respective and "get back to me" with the hotel's refund response.

Acting on behalf of a corporate entity, we would strongly advise the readers to book directly with the hotels themselves instead of booking.com agent. It's extremely saddening to know how actually middlemen agents like booking.com works to earn their keep.

Extremely disappointed.

I made a booking with booking.com, i entered my card details to 'guarantee' my booking, assured on booking.com site that this was only for guarantee purposes and that no charges would be made to my card and also that i could cancel my room free of charge up until 10am on day of booking. During the week due to illness i had to cancel my room to find that i had been charged the full amount of the room. I spoke to the hotel who told me that it was not a free cancellation policy and that booking.com should not have stated that. I have spoken to booking.com on numerous occasions since and i am passed around with no one accepting liability, they want ridiculous amounts of proof that i have been charged but non of the proof i send meets their 'standards' and the hotel confirming to them that i have been charged also doesn't count for much.
I am not the only person this has happened to as the hotel told me many other people had complained. After speaking with booking.com today regarding more evidence they need as i still fall short of their demands, i requested to speak to a manager/supervisor, i was then told that would not be possible and the woman refused to transfer me, she even said i could sit on the phone with her until 7pm tonight when she finished her shift if i liked and she still would not transfer me! She was rude, unhelpful, cocky and had a real attitude.

Do not give them your credit card details as they clearly can't be trusted with them not to pass them on and illegally charge your account and refuse to help on the matter afterwards. It would appear i got it 'booking wrong' when making my reservation with these people!

YOUR MONEY IS NOT SAFE WITH BOOKINGS.COM.

Paid for an expensive weekend break with bookings.com, bokings.com are refusing to pay the property owner due to an admin issue, I raised a complaint to bookings.com and the property owner to help get resolved and now I am being chased by the property owner to pay again. I felt sorry for the property owner up to the point of being invoiced for the value of the break, I have no words for bookings.com other than thieves!

'HOLIDAY BUYER BEWARE' Before paying any money to bookings.com understand they are not based in the UK, they do not care for customers or suppliers, they collect your money and do not pay the property owner.

THREADS FROM BOOKINGS.COM CUSTOMER SERVICE TEAM.
Thank you for working with Booking.com.

We're writing to you about reservation *******592 for Chris Gurney, check-in date 2019-07-12.

M sorry due to your history with B.com the payment can not be processed.

Thank you for your cooperation.

Kind regards,

--
Juan Z.
Booking.com Customer Service Team
--------------------------------------------------------

Dear Georgia-Luxury 3-Cabin Motor Yacht in prestigious Salterns
Marina, Poole, Bournemouth,

Thank you for working with Booking.com.

We're writing to you about reservation *******592 for Chris
Gurney, check-in date 2019-07-12.

We are informing you that invoice in amount 1400 GBP has
Been paid.

Thank you for your cooperation.

Kind regards,

--
Brigita K. Booking.com Customer Service Team

Click the following link for the Customer Service phone number
In your country

HORRIBLE HORRIBLE CUSTOMER SERVICE: BEWARE - THE PHILIPPINES

Booking.com seems great when you are booking a reservation.
Wait till you have a PROBLEM with a vendor/hotel. Hours upon hours later on the phone...the Philippine customer service NEVER RESOLVED A PROBLEM

As a former resident of the Philippines, I have had this experience countless times.They speak the Queens English- Not American English. They do not really understand and when there is a problem NONE of the customer care people will give to their supervisor for fear of losing their jobs...so they leave you on hold... and never return.( Kalib/Mazrvin) They will not give you their employee ID number to file a complaint. NO ONE IS ACCOUNTABLE.
Cheap labor in Philippines = horrible customer service.

I am spending 3 weeks in Italy and booked most of my hotels with Booking.
One vendor( an apartment in COMO) has not responded to me in over one month. I escalated this to customer service on 3 occasions...hours on the phone...no resolution and their own vendor DOES NOT RESPOND TO BOOKING.COM
Yet they ( the vendor) have taken my almost $1,000.
Would you feel comfortable arriving in a foreign country... wondering if someone will allow you into their apartment? This is unconscionable behavior.

This is NOT CUSTOMER SERVICE
I am planning on canceling all my hotels and re book with EXPEDIA

Would you want to give your money to a company that doesnt really care about helping you...the customer?

A client posted accidentally a very bad review to our hotel Merida Santiago hotel boutique and booking.com is not willing to take it of. When I was having a conversation with Yuta, our client on WhatsApp he told me that he was sorry that he posted the review to our hotel and that it was is intention to post it for another hotel. He also wrote us on WhatsApp that our hotel was amazing good. When we contacted Booking.com and tell about this error their reaction was that the review was according to their guidelines and that they will not delete it or post it to the hotel it was intended for.
The Booking.com employees do not show much sympathy for small hoteliers and easily cooperate in defaming and destroying the hard work done by our team, which the do with pleasure for our guests.
In Dutch newspapers (ie de Telegraaf https://www.telegraaf.nl/financieel/*******/boosheid-over-bonus-voor-top-van-coronasteunontvanger-booking-com) came out last days, that in COVID 19 time the Dutch government gave support of million of dollars to the Booking.com company. In the same year the received Corona Support and fired employees lower in the hierarchie the president and vice president received super big bonuses. Please think twice before you make a reservation with them and try to contact the hotel where you are staying direct. Wishing you all happy holiday and many nice travels enjoying new countries and cultures!

This company is absolutely terrible and only cares about making money. I booked a hotel and had confirmation and then, days later, was told by booking.com that the reservation did not actually exist! They offered no assistance in helping me rebook until I created a fuss, and this was only after responding to my messages with automated responses until probably a week later, I was offered some options as I demanded that they fix the problem as this was all their mistake. I booked a nice hotel originally, then they offered me a hostel room with a shared bathroom. Not even comparable. I declined. They also offered a hotel that was nowhere near the original one we booked, and we don't have a rental car, so I declined this as there was no way we were going to walk the difference to downtown, where the original hotel was booked. Then, they offered that if I rebooked something, they would reimburse up to____, but they never put an actual amount. At this point, they totally stopped responding to my repeated messages. I did end up calling them and the only way they will speak with you is if you give a confirmation # and the pin # of a reservation. So I did this on the prior fake reservation that didn't exist, and thankfully, since they hadn't actually cancelled the nonexistent reservation yet, I was able to talk to a human. She said that they would offer reimbursement of 25 Euros...which is like $26. Wow. After this much time of them not fixing their mistakes, the prices on hotels have gone up and sorry, $26 won't cover it. So I booked a hotel for about $150 more than the original pseudo-reservation, I have submitted my reimbursement request...we'll see if they do reimburse. If not, I'll write about 17 more terrible reviews. This company is terrible. I will just book straight through hotels in the future. What a joke. Typical experience with Corporate America.

We booked a hotel in Ocean City, Md. Had a serious problem with young college partiers all night. We contacted booking.com who was not very helpeful. We ended up threatening to contact American Express and reverse the charge. We finally got a refund. We left a professionally worded & honest review but booking.com scrubbed our review from the hotel website.
Then we looked at the actual motel website and found out that the motel was offering less expensive prices than booking.com. We sent booking.com an email and screenshot of the hotel's website pricing showing a lower price and asked please for the difference because booking.com has a "Best Price Guarantee" and we were given a run around. Finally contacting American Express got us the difference in a refund.

MY RECOMMENDATIONS:
1) Always use a credit card NOT a debit card to book your reservation. When you have a problem you can always file a dispute with your credit card company to get a refund if booking.com does not respond with a satisfactory reply to your complaint. Be sure to file your complaint within 30 days after you receive your bill. If you book your reservation using a debit card it is like using cash they have your money, and you have no recourse.

2) Do not believe the pictures that are posted. In our case, the pictures of the motel room look nothing like the actual room, ( or any other room in the hotel) there was NO ocean view as shown in the picture. I believe that the picture was from a different property because the hotel is not Oceanfront and the ocean could never be seen from any angle.

BOTTOM LINE:
In my experience, booking.com was a very poor reservation site, will not be using them again.

Please mark this review helpful to assist other readers. Thanks!

Horrible experience. Wanted to cancel they were going to charge me $2,000 to cancel. Said it was the property charging the fee. Called the property, they said it was booking.com charging the fee. The property never received any emails that booking claimed to have sent to cancel without fees. I told booking to call the property they insisted to keep calling a number different than the one I was calling. The number I wS calling got right through to the property, the number they kept calling had no answer. They refused to call the number I had for the property. Finally they made one further attempt and did call the number I was calling because at this point I wS irate. None of this will go through when you're not calling the correct number in the first place. They didn't want my reservation cancelled free of charge. But tried to make it out to be the property. The property called me and said the booking.com agent got through to them finally and was being nasty and uncooperative but they will make sure my reservation is cancelled free of charge. Then booking.com proceeded to tell me that they were fighting for me to get my reservation cancelled free of charge. Twisting this whole thing around on the property. If it weren't for my contacting the property I would've gotten no where with booking.com. They were nasty to the property manager, not wanting to cancel my booking because they were going to lose my money. But they twisted the whole thing around making the property look like the bad guy. It was so wrong. Shady, and manipulative. I would give booking.com a zero. I'm not okay with the manipulation and lying.

They steal your money, wasn't even able to go into my hotel and they will not care or give you your money back. Do not recommend

Hello! We have been long time clients with booking.com and used their platform in the past for our travel booking. We trusted the platform to be genuine, transparent and belief that they value customer relations.
However recent incident came as a shock to us. We had booked property in USA initially for 4 nights, then we changed to 3 nights. The changes were made, and confirmation email was send to us stating the revised price.
When we checked in the property manager, informed that price is higher than quoted for the stay. The property manager mention that booking.com was informed about the price and they need to inform the client. Unfortunately, we were not informed of the price hike.
The joke is when I called booking.com, one of their agent Ms. Riya spoke to me and told me that they will find another property. Seriously we had 15 hours of flight and 3 hours by car to reach my destination My whole family with me, at that state really do anyone want to relocate?
Because of error or miscommunication by booking.com they decide where we will stay. Anyways then we spoke to another agent Mr Jayvee and he assured that booking.com will compensate, we should go ahead with the stay.
I send bookimg.com the email with all details along with bank statement. As excepted from very unprofessional company they replied that property owner has declined our request. Then called again and one of their agent Ms Siena (hope I got the spelling correct), was extremely rude and said that since we refuse to change the property they can't do anything about it…
Really is this our fault to trust booking.com? Is this our fault that we did not agree to change the property and let them decide where we will stay?
The is extremely disappointing and unprofessional. Any business word to mouth is the best marketing but sadly lost one old client.

I have been with hotels for 25 years from housekeeping to front desk to management. Nothing about a third party booking agent is good. The hotel industry has this thing called rate parity. Meaning a booking agent can't offer a hotel's rooms any cheaper than the hotel can offer them. Priceline gets around this by offering rooms in your location and in your preferred "quality" bracket. But this means that you really WANT a Hilton, but they put you in the Comfort Inn that's falling apart, but the price allows them to get their commission and still offer you a rate you're willing to take. Booking.com also won't let hotels respond to reviews criticizing them, it's in their review guidelines, and they won't publish it if we encourage calling the brand directly (TOTALLY DO THIS! WE WILL WORK WITH YOU! We aren't able to be flexible if you booked outside of the brand!) or if we say anything negative about booking.com. I get so many reviews that are about "Booking.com is horrible, I'm rating this stay a 1 out of 10 because booking.com screwed up" and those kinds of things are dings on the HOTEL. You may have had an amazing stay at a wonderful hotel where the staff treated you like royalty, but booking.com was the WORST. Where are you directed to leave your review? To booking.com... where you're reviewing the HOTEL, not the booking agent/travel agent. But as the staff of the hotel, we only see that we got hit with a 1, even though everything about the hotel is great on the review, but the agent was terrible. So please, if you have a problem with the reservation, not the hotel - don't review on the travel agent site. Review on Google or TripAdvisor or the brand directly. Those things help the good hotels stay good and call out the bad hotels on their shenanigans.

I purchased a ticket for my sister to go to Iceland and got insurance. She couldn't go and they won't give me my money back.

I rated it 1because I couldn't rate a zero!They falsely advertise cancellations and you have no recourse! Horrible and rude customer service!

Very difficult to get answers from them. I spent an hour on the phone and was told I would receive my payout the next day and to call if I didn't get it. I called the next day and was told they hadn't even facilitated the payment, and that I needed to! After speaking to multiple people they finally released the customers credit card info (yes, the houses you rent out can see all of your credit card info), but then they didn't give me a zip code to actually run the card! I had to speak to three separate people and had to be called back and transferred to numerous representatives (they have to call you back on a separate number to discuss anything) only to find out they didn't collect the persons address. How have they been in business so long? They told me they were going to put me on hold and call the customer and ask him for it and it was 11:30pm at night! I finally told them that I would contact the customer myself and get the zip code and i asked them not to contact them, because they still seemed confused about what I needed. 10 minutes later I received an email from them saying they needed MY zip code to run the payment. They not only went against my request to not contact the customer, but they accidentally contacted me instead.

Aside from that it was very confusing on how to list your property and set up the proper terms to rent out a place and even though I selected to have my house be rented out a minimum of 5 days someone was still able to rent it out for 3 (for less then the price I had listed). And no I didn't have any discounts available. Use air bnb or vrbo that are much easier and professional to work with.

Of you want a nice hotel to stay book your room at Rodeway in Metairie,LA.Its newly renovated and the front desk clerk Cerina is the best.

I payed for a cancellation fee and canceled within the hour and they still took my money and cancelled my booking