Jackie E.

Hi I do not usually post on face book. I must tell you all never do any business with BOOKING.COM
Anne and I planned a 2 day get away here in Florida. Destination was Dunedin Florida. Checking on line September 20, for a bed and breakfast or something different I found Larnach Lodge & Stable Stay. Showed it to Anne and we thought it would be fun. So I booked it on September 20, Sunday night for the next day.
Monday I go to add the address to my Tomtom and I see that oh my, this inn is in New Zealand. It is now 10:00 AM, September 21 in Florida so Anne calls Booking.com right away. She speaks to Monica A. Tells her this is an error and we need to cancel this reservation as we are in the USA and not New Zealand. (Do take note that New Zealand is a day ahead of us.) Monica said she will check on this and call us back by 5:00 PM or call her back. No news from Monica so I called Booking.com and spoke to Tom. He then called the hotel and comes back telling me that I still have to pay $104.06 for the room as I need to cancel by September 15, what it is now September 21 this was booked on September 20. Now on booking.com it is written that you don't pay until you arrive but they do need a Credit Card to place the request. I asked Tom what will Booking.com going to do to help with this. Tom states it is not their problem as the bookings go directly to the hotels. They do not have any dealing with the billing. That I should read the fine print for the hotels rules for cancelation. So I also asked why does Booking.com have a hotel in New Zealand at the top of hotels in Dunedin Florida, USA? This is an error on their end. He did not seem to care. So after dealing with this for a day, I will have to pay the price for this deal with Booking.com I will Never Again use their site.
Well Anne and I did have a great time in Dunedin Florida and found a lovely place to stay called the Meranova Bed and Breakfast.
Please do share.