Beth K.

We booked a hotel in Ocean City, Md. Had a serious problem with young college partiers all night. We contacted booking.com who was not very helpeful. We ended up threatening to contact American Express and reverse the charge. We finally got a refund. We left a professionally worded & honest review but booking.com scrubbed our review from the hotel website.
Then we looked at the actual motel website and found out that the motel was offering less expensive prices than booking.com. We sent booking.com an email and screenshot of the hotel's website pricing showing a lower price and asked please for the difference because booking.com has a "Best Price Guarantee" and we were given a run around. Finally contacting American Express got us the difference in a refund.

MY RECOMMENDATIONS:
1) Always use a credit card NOT a debit card to book your reservation. When you have a problem you can always file a dispute with your credit card company to get a refund if booking.com does not respond with a satisfactory reply to your complaint. Be sure to file your complaint within 30 days after you receive your bill. If you book your reservation using a debit card it is like using cash they have your money, and you have no recourse.

2) Do not believe the pictures that are posted. In our case, the pictures of the motel room look nothing like the actual room, ( or any other room in the hotel) there was NO ocean view as shown in the picture. I believe that the picture was from a different property because the hotel is not Oceanfront and the ocean could never be seen from any angle.

BOTTOM LINE:
In my experience, booking.com was a very poor reservation site, will not be using them again.

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