Booking.com

I strongly discourage using this site. I have just had a very unpleasant experience - I booked accommodation for 3 people through the site but on arrival found that there was only room for 2. I subsequently learned that this is a common occurrence with this site - to lure you in with misleading availability. We were offered alternative accommodation at no extra charge but 2 days later charged an extra $110! Booking.com has washed its hands of the incident... Pathetic.

After reserving a hotel room with Booking.com I booked my flight via Expedia and was offered the same room for approximately 10% less. Numerous mails to the customer dissatisfaction team at Booking.com confirmed that there is no interest to handle complaints in a proper manner and the "best price guarantee" is worthless.

My advice, do not simply assume that this comparison site will result in you securing the most favourable hotel rates. Shop around and do your own comparison.

I booked an 8-day stay for a large apartment in Paris, for over $6000. They charged me the rent TWICE, claiming that my card was invalid. Then, they threatened to cancel at the last moment if I didn't pay a 500 euro deposit. I paid that three times--again, "invalid card." But after I arrived they cancelled the reservation, I succeeded in getting the $12,000 back, but not the $1500. The basic problem seems to be that this site is happy to deal with fraudsters who claim to be property owners.

Worst company. Very unreliable. After booking you reach the rental counter and they have no voucher although it shows up on booking.com. After 3 bad experiences I erased the APP. Don't use them for anything since highly unreliable and vendors don't honor their rates.

Has anyone been mislead with the cost of the booking from booking.com? Agreed in UK £'s only to be sent an email confirmation in dirham and been over charged by £700. No one will refund, customer services have been extremely rude and unhelpful. Any advice?

I am about to take this to every social media site and ask to check all their foreign bookings and see if they had been over charged like me as I have a feeling I am not the only one who has been mislead, surely this has happened before... its very fraudulent and I hope they get caught out.

They charged me 48 Euros though while reservating it showed only 28 Euros. They didn't try to resolve the issue and just ignored my screenshots claiming it didn't contain a date (their system doesn't allow to take screenshots with dates - I guess it's with intentions to do scams like those).
I used to use them every other day as I'm a world traveler.
No More. Don't work with scammers and cheaters.

I have used this site in the past with good results... however, I recently booked a room and received my confirmation number...(2 nights away with my wife, without the kids for the first time in 5 years!) Booking.com called the next morning to very bluntly state the hotel was double booked, that it was the hotels fault, nothing to do with them... and there was nothing they could do about it, regardless of my confirmation number! Now here's the hardest part... we can't get any accommodation where we want to go! I will avoid this website going forward and advise as many people as possible to do the same. It's boycott.com for booking.com from here on out, it's not acceptable to treat people like this. I can only hope they go from worst to bust.

I have been using this company for 2 - 3 years and have only had a problem of being sent to a double booked hotel once ( and even then we were taken by the owner to another hotel). I like it because you can read the reviews of people who have stayed in the hotel recently and check the rating from 1 - 10. I try for something around 7.5 plus. When you sign on with them you get cheaper deals as well.

I will never ever use this company again. I've gotten told three different stories it was a he said she said situation they have no integrity their principles are down the drain. I could go on and on about this company as you can see that's why they got a 1.4 rating

I will never use Booking.com again. I was lied to several times. When I followed up on my concerns Booking.com told me to call the health department on the hotel I was staying at and only offered me false promises of someone calling me back within 24 hours to relocate me. They did not take an extremely situation seriously and failed to follow you. Please book through another site. I doubt they will be around operating this way. Save your self.

Found out that I was charged both by booking.com as well as the property/hotel directly. Booking.com is impossible to get hold of. They keep asking for more documentation of me and some things aren't even possible to retrieve though the double charges are clearly documented. HORRIBLE customer service - have already wasted over an hour WITH stress. It's their mistake but the customer becomes the one to have to resolve it. Will never use again and might have to cancel charges as fraud as they are in no hurry to resolve.

@booking.com provide the absolute worse service. They may have good prices, god forbid something goes wrong, your left on your own. Suggest nobody use them. There are too many other good alternatives out there.

Horrendously filthy and unsafe self-catering property in Sumner Road, Buriton, Hampshire, booked through Booking.com. Do not stay here unless you do not mind paying to stay in a dirty property that looks as though it has not been cleaned for months. I have over 40 photographs of the dirt, stains, including stained mattress, which anyone is welcome to see. Property owner and Booking.com think it is acceptable for guests to pay to stay in disgraceful conditions. No apology was forthcoming. Booking.com told me that they would look into my complaints and find me somewhere else to stay but they did nothing but send me the identical standard response. I moved out of the property into a hotel as I could not continue staying in disgusting dirt. Horrific experience. I will never use Booking.com again.

In october I made reservation in hotel Mirabeau, Bellagio Como lake. From 21.06 to 23.06.2015.It was free cancellation room before june 2015. I got confirmation booking number is *******. Later we noticed that the whole price of reservation was charged from credit card and contact the customer care service, send them bank statement. We spoke with the owner of the hotel who told us that he recharged the money and booking com. Should refund us. Several e-mails send to customer relation service by they don't reply to us any more like we didn't exist

You can make a reservation with just one click. With a smartphone or tablet, simply an inadvertent screen soft touch... and you are CHEATED. Even if you cancel it 10 seconds later, you are into the "cancellation policy". In many cases, a full day of stay will be charged to your credit card. If you can communicate with booking (very hard, certainly) it's absolutely useless. They will simply invoke the "cancellation policy". I had their "Genius" category and nothing. They don't mind to lose a good customer for ever. They simply prefer to CHEAT you. It's unbelievable but it's true.

I booked a hotel room from what I thought was the hotels website. But I was scammed. Hidden fees, no refund policy and absolutely terrible customer service. I will be so much more careful next time. The hotel told me to always call them and never book online because of the scam. When I called my credit card to see if they could help me, the first thing they asked was if I used booking.com. They said they get so many calls about them and there is nothing they could do. In a nutshell I paid 300 dollars more for a room than I should have. What a terrible sleazy company. They should be ashamed of themselves. They are disgusting.