Booking.com

Rented a place under the impression that was renting a decent Hotel room, based on false advertisement allowed by Booking.com.
Cancelled the reservation the moment I arrived at the address provided and there wasn't any sign indicating that was the right place nor anybody greeting me and my wife. Felt very unsafe in the area.
Tried to get at least a partial refund and booking.com is useless.
TERRIBLE customer service.
Will avoid use them again.

Found the same room, same dates for $120 cheaper. Sent proof. They would not adjust the price. Asked to speak to a manager, said they're busy. They suck! Will NEVER use them ever again. We've had great service with Hotels.com.

On my last trip I booked a hotel through booking.com. When I received the confirmation, I noticed an issue and tried calling customer service - to no avail, after being on hold for 20+ minutes, I gave up. Instead I emailed them, along with a screenshot, to explain/prove the issue. 10 DAYS LATER, they finally replied, telling me, there was nothing they could do, I should have contacted them earlier! Lost money and time, dealing with an extremely condescending customer service. Never again...

We are staying at St Nicolas Elegant Residence in Paphos. On arrival, the staff was very friendly and accommodating. Any requests are dealt with immediately. We stay in a lovely apartment spacious and clean with all the necessary equipment, big fridge microwave, oven, kettle etc. Relaxing view of the see and lovely pool from the big spacious balcony. Huge complex with great facilities, tennis courts, play park for children, sauna, indoor pool and gym. I will definitely return to St Nicholas Residence

Their advertising is completely dishonest stating that it is "the last room" when it isn't, the cheapest in the area, when it isn't. I have asked them constantly to make sure bookers know it is up three flights of stairs, they won't.! We are looking at alternative ways of advertising our free rooms. They take 15% commission, ring the hotel direct they will almost always beat booking.com price! Awful company that should never be allowed to trade.

We recently stayed at Maplestone Hall in Shepton Mallet and had to leave after the first night. Reviews suggested it was clean and staff were friendly. Our experience was the complete opposite. Although Booking.com gave us one night and £20 back, we were told the B&B have refused the refund. We felt the need to let others know there is something wrong with the reviews of this B&B and booking.com have so far not allowed the publication of any photographs, which support our claim. Such a shame because we now feel as though we can't trust any reviews and if this continues, will not dare to trust reviews on booking.com again.

DO NOT USE THEM! This site pops up when you try to go to any brand car rental and appears to be the car rental agency itself. I travel a great deal and always book directly with car rental agencies - not an online booking company that makes it's money by ripping people off. Their website states "free cancellation". Every car rental company that I use allows me to cancel up to the time I pick up the car. When my flight was changed 12 hours before departure I had to cancel the reservation and booking.com charged me for the entire rental.

Used Booking.com for various hotels in Italy and when something went wrong (they posted a room as twin beds instead of a double and wouldn't allow for a refund and dodged an email and two calls. They promised to call back after escalating an incident and didn't. On the third call back, customer service apologized for my "aggravation" and refused to let me talk to a manager or escalate the issue. They refused to take any responsibility, blaming the property owner, who then blamed them. It is a scam. I will never use them again.

We booked two family rooms through Booking.com in B&B in Hythe, Kent to attend a social event. Reviews on Booking.com were fairly good. Arrived to find our rooms double-booked and were offered no alternative, despite have received email confirmation of booking and having checked the previous day by phone. Ended up returning to Devon same night as other venues full, leaving our weekend ruined and two extremely exhausted children. Read reviews on Tripadvisor.co.uk to discover many other guests put in the same situation as us, and those that have managed to stay at same B&B have posted terrible reviews.

Taxi failed to collect us at Athens Airport on 30th August 2023 and since that time have spent over six months of exchanging emails. During that time have been promised refund on over six occasions but without result. They now say it is the fault of the hotel who should refund. The hotel disagree of course. Unfortunately it is only now that I see that Booking.com, has an average of only ONE STAR. There is no facility here to award less than one star otherwise I would be giving zero as they deserve. Looks like I will be losing this refund but I wont be caught twice. I will never use this company again for any service they 'provide'. They do not address any complaints and continue to fob you off till such time as you lose patience and let them keep your money. I also note that, of course, they do not respond to reviews. I wonder why?

I found a fraudulent hotel/company and wanted to report it. I searched for hours just to report this fraud. There was no direct "customer service" nor was there a "contact us" button like in Trip Advisor (I reported the same hotel there too, since they are also promoting it). If you click on "customer service", it directed me back where I was. It's like a vicious circle. When I finally got where I should be, I could not simply click on "send" because I am required to log into my google account to be able to send the report. They should provide an email address to make scam/fraud reporting easier.

I book a lot of hotels, probably about 100 nights per year for work and leisure. I have come to the conclusion that booking.com is by far inferior to the other hotel comparison sites. The main reason is that it doesn't advertise the true cost until the very last stage and only in the small print. I have just stayed at a hotel which initially looked good value, but there was then 15% added for vat, 4% for city tax, I had to pay for all electricity I used and wifi was also extra. I definitely could have got a better price if I had gone to another hotel which showed the true price in the original advert.

Consistent with the 55% bad reviews of this company I can now see why. I booked a car on Booking.com and it clearly stated on the booking page "free cancellation." After having to cancel, due to Covid, Booking.com says there is a $40 cancellation fee. Even after calling, sending a screenshot of the free cancellation promise, they refuse to refund my money. Now going to fight using my credit card company to retrieve my stolen money. Please use the many other reputable companies out there to book your travel who will give you your money back and honor their promises and agreements. Bye bye Booking.com

I have booked over 20 hotels through booking.com and very very rarely have I paid at the property, the 'total price' listed on my booking.com reservation. This past weekend between 2 hotels, I paid an additional $60.00 for one night stay at each property. As well, the 'money' in my 'wallet' seems to disappear without any kind of explanation where it was 'spent'. Not a great rewards program at all. I will be booking direct from now on as I see no benefit whatsoever with booking.com. I will be removing all credit card/personal information from my account.

Overall approach to Customer Service - thank you, sorry, thank you, sorry - ultimately we will support the property whenever cases of dispute are brought forward.
It took 11 emails through 7 different Customer Service representatives to determine booking.com were not going to provide me with any real help or support.
So, I went to visa, who after investigation, agreed the property was fraudulent, and provided me with a full refund.
There is no mechanism through booking.com to call out the fraudulent properties they support. So you can't trust the reviews on their website either.

Do not trust this website. No refunds for hideous hotels. Despite the advertisement being completely inaccurate. I checked out of a hotel I booked using bookings.com after only 1 1/2 days out of a 5 day stay. Local prostitution on the street. Gunfire at night. Sirens throughout the day. They had a gate to the parking area, not because it's safe there. It wasn't. Terrible hotel, and bookings.com won't do anything.
Do not trust them with your business. I will never use them again.