Booking.comReviews 4,267

Booked a hotel in London, Manor House, Leyton, through booking.com. The hotel was not as described on their website, more of a hostel than a hotel! Most residents appeared to live there, no food supplied but a kitchen to cook your own. Our room was very basic and shabby, but worse was the noise at night made by people, including staff! Gathered around the reception desk just down the corridor from our room, on being asked to stop shouting late at night, we were then subjected to ridicule and stamping outside our room. We checked out the next day only 2 days into a 7 day prepaid stay. Manor House refuse to refund rest of our stay, and Booking. Com won't do anything to resolve the matter, so we are having to resort to getting legal help. Wouldn't use this service again, total con!

My family went to Tenerife and booked a hotel through Booking.com.

We booked room only, but when thinking about adding breakfast, before we travelled I called Booking.com and they said it would be Euro 1,000 for three people for 8 morning breakfast (+Euro 41 each per breakfast). I told them they can keep their breakfast!

When I got to the hotel, I asked how much for breakfast and it was Euro 225 for the whole family for the 8 mornings.

Booking.com - you are the biggest rip off merchants. Shame on you for trying to get one over by charging more than 4 times the actual cost!

I tried to book a hotel with booking.com, but when I tried to confirm my booking, the website told me that the place I was trying to book had just been booked and I should look for something else. So, I booked something else... Then shortly after, I checked my email and saw that the original booking had actually in fact gone through and I now had two bookings for the same dates, both non-refundable, and could not be cancelled. I called booking.com several times to explain the problem. Every time, they said they would try to cancel one of the bookings and would call me back. Each time, then never called me back, and each time I made follow-up calls, then told me there was nothing they would do, and since both bookings were non-refundable, I would have to pay for them. Despite the problem I was having being caused by an error with booking.com website, they never helped me and I ended up paying for both places. Absolutely unacceptable behaviour of a business towards a customer- DO NOT USE BOOKING.COM!

I'm a Canadian customer of booking.com. I got my email confirmation of my booking and later on booking.com admit they post the wrong price. They offer me a higher price offline of booking.com, which means doing business outside of website posted price. They told me if their offer is not accept by me within 24 hours, they will cancel my confirmed booking. Why waste of your precious time dealing with someone not responsible? I have all the confirmation receipt and webpage images saved for investigation. When I was politely asking their supervisor to call me, I was refused, my phone was hang up, never call me back.

I have book with booking.com before and was very pleased with the service. Now that I am planning another vacation, the experience is not the same. I book a hotel stay for 3 days for a price of $75.65, while I was searching for things to do for the trip, I saw that the price was a little lower at about 5 different competitor websites of $62.00 a night. The first customer service rep was very rude, disrespectful and argumentative. I simply asked for a supervisor and she stated that she did not have one. Had me on hold for over 30 mins and stated that there was nothing she could do (short story form). I then asked to speak with someone else, because we were just going back and forth, she then stated " I will just transfer you back to the United States" since you can't understand me. I was like, Wow, really? You stated that, I just want someone else to assist me because nothing was being resolved with me and her. So, at this point, I hung and called right back. The second rep immediately transferred me to a supervisor upon my request without a problem. I told her what had just happened and she advised that she would follow up with the former rep's supervisor. She reviewed my information and stated that she would look into it. By this time, I sent in an e-mail to see if I would have better assistance via e-mail. As I was waiting again over 30 mins, the 2nd rep gets back on the phone and states that there was nothing that they could do because I booked a non refundable room? Ok, I get it. I advised that the website does not explain that very well, all I saw was a price match guarantee? So at this point I have advised that I will be sending a letter to the corporate office about my overall experience. I do understand that you have polices and procedures in place however my overall second experience was not good. After this trip, I will no longer book with booking.com or refer or advise anyone else based on this experience. ****Update*** After speaking with 2nd Rep, she called the hotel directly and they honored the lower price! That was all I ever wanted. I thanked her for you efforts and assistance and advise that I would mention it in the letter that I am still sending to corporate about the whole overall experiences. Raised to 2 additional stars.

Booking.com said the hotel was 1/2 mile from my location so I booked, drive the 1/2 mile only to find out that the one they advertised was actually 15 minutes away, downtown. Not the convenient 1/2 mile they stated on the Internet. I cancelled within an hour due to the misinformation and received a message that I would be charged anyway. Country Inn & Suites policy states that I will be charged one night if I cancel. I'm still trying to find out if Booking is planning on charging my credit card. Their misinformation just created a hassle I didn't need. Don't trust too quickly!

I booked the manhattan broadway hotel through booking.com. However a day before the planned check-in date, I requested the cancellation of the reservation due to the brutal weather in New York. Initially I was happy to have received the acknowledgement of my request to cancel and clearly mentioned they have contacted the hotel to cancel the reservation. Unfortunately for me I received debit notification from my bank for the full value of the reservation implying that the reservation was not cancelled. I wrote to the hotel to clarify my situation, sharing the initial mail I received from booking.com. The hotel insisted that the booking was not cancelled by booking.com and was a no-show in the system. Long story short, after about 20 mails I just gave up considering the fact that the value in question is about $250 and is not worth me wasting precious time that I could have achieved something important putting myself through the quagmire created by the incompetence of the booking.com personnel.
My advice to you guys: Just be careful. I lost $250 now but you might end up loosing $2000 if you book through these people. I hope no one will go through what i just went through in the hand of these people.

When I made the reservation through booking.com, in BIG BOLD letters, it said: "Free Cancellation."

Later, I received my email confirmation.

Like many people, I was busy and didn't study the fine print. Only there does booking.com mention any cancellation fee.

I called them, they said to call the hotel, and of course the hotel refused to waive the fee.

I spoke to Jamie Miller, the manager of the hotel, on 12/21/16. I politely summarized my experience and request for a refund. She said "look up the fine print," and hung up on me.

BAD BUSINESS!

I got stung. Booking.com DELIBERATELY set me up, and Jamie Miller and Howard Johnson's are complicit in this deceptive practice.

Has anyone been mislead with the cost of the booking from booking.com? Agreed in UK £'s only to be sent an email confirmation in dirham and been over charged by £700. No one will refund, customer services have been extremely rude and unhelpful. Any advice?

I am about to take this to every social media site and ask to check all their foreign bookings and see if they had been over charged like me as I have a feeling I am not the only one who has been mislead, surely this has happened before... its very fraudulent and I hope they get caught out.

Made a reservation through booking.com for Mooihoek farm. Got a confirmation e-mail from booking.com. The number for the farm they gave was wrong, no way to contact farm. Drove 5 hours to get their and Mooihoek had no place available and where never told by booking.com about the reservatiomn. Had to find another place to stay 9pm at night.