Booking.comReviews 4,267

I understand how people would be upset if their holiday is ruined by booking.com or something else. However I have used Booking.com and found them excellent. Recently I thought I had a problem but now I know I was partly responsible for the problem. Booking were very accommodating and gave me a refund of 100 as a gesture for my upset. They kept me up to date al the time by email or phone calls. As I said I understand if people had their holiday ruined but I have nothing but good to say.

I booked a holiday in Mexico, but the booking process kept crashing and when I finally received an E mail the booking was for one adult only! - I called immediately to advise of the error and despite their " Free Cancellation" on the website ( took pictures from my internet history) was told the whole amount was due to cancel but I could cancel one month later for half the cost (?). After a heated discussion they agreed to E mail the hotel to ask them to cancel for free. Five weeks later and 4 e mails I am still no nearer to the cancellation and every effort to contact them has been met with silence. The booking still appears on my account and in fact the hotel "vine" has been E mailing me desperately with advertising. I have cancelled my credit card just in case. I would advise against booking with Boooking.com and use another site such as Travel Republic, where they DO respond to customer service requests and are actually very helpful

Bookin.com popped up on the screen when booking a 3 night Christmas stay in
Blackpool, near where we live in st annes lancs, it was my partners last as he died
The following November 2013, it was absolutely ruined by all their small print
Saying half price room only, when the hotel did not do a room only at Christmas
It was the first and last time I had ever booked anything on line, the hotel had to
Get in touch with booking.com - it ended up costing us £900 for the worst ever
Christmas. But he was too ill to travel abroad as we liked to,
They do not care about peoples feelings and all the trouble they put you through
At what was a very bad time for us, it left me with terrible memories - will never
Book through booking.com again - beware of their small print, liz

I booked a week away in April for myself and my 3 children through booking.com. I booked this yesterday and as I was checking my bank account this morning noticed that pending transactions were putting me into the red. On calling the bank, the hotel had charged me twice! As you can imagine this is a considerable amount of money. On calling booking.com they couldn't have been less interested, she did however try to call the hotel and a few moments later said all the hotel lines were busy, I take it February is a very busy month for them (!). She kept re-iterating that it was nothing to do with them as it was the hotel that took the money. Surely they should safeguard against this? What is the point of booking through them otherwise? I could have just gone through the hotel direct. They will investigate once I send them a copy of the bank statement to show I have in fact been charged twice. As the transactions are still pending, they might not show for another few days, nonetheless, I will incur charges through no fault of my own. Absolutely raging, and more so at the attitude of booking.com, once they have your booking, they don't really care.

Also called Sunday Guest House offers room with kitchenette. The room has a kitchen area but no stove, no table, no pots and pans and not even a drinking glass. There is not even an electric pot to make tea or coffee. There is a small fridge but it turns off when you take the key. When confronted the manager is rude and dismissive. Also there is no wifi except in the lobby. The room was never cleaned or towels changed. Worst place I ever stayed and will not refund so you can't leave.

My stay at this hotel was worst and I want to let the world know that they should not opt for Taj at all for the following reasons:

A) Poor service at Restaurant
B) Water Leakage in the bathrooms
C) The staff particularly the chief engineer gave the feeling of discomfort as he kept on looking and gave me unwanted smiles... UNSAFE!
D) Shubhi from reservations doesnt have manners to talk and handle the query

This is to aware others to not go for this hotel. I have mentioned on different forums too.

Sonal

I booked a room that was supposedly cheaper with breakfast included after searching for hours. I arrived there only to realise that booking was selling me breakfast at 297 pesos ( real price 200 and discounted price of 140 mx$) and my child breakfast was not included... When I enquired the difference of price in breakfast and the lack of integrity in the process meaning that my child breakfast was not included, I was given a vague answer and Booking brought the price of the breakfast to 150MX$ online...
As a genius buyer, I am supposed to get special prices and discounts... Bunch of dishonest lyers who lack integrity... Booking.com does not provide cheap deals anymore, they cheated me and are playing hide and seek... Never again!

I have been a member of booking.com for almost 4 years. I travelled a lot for my business and leisure with my family. Each time I booked thru this website is smooth, the photo in website and actual condition is correct all the time.

One time in Nov 2016, my family and I went to Sicily, Italy for 3 days. Booked a hotel one month in advance. Picked a Villa location is beach front. Arrived in The Villa, greeted by the owner and his wife. They speak only Italian. My husband and I speak little Italian. They tried to explained to us that there was a small huricane hit The Villa 2 nights before we arrived, therefore, our room is a mess. He recommended me to another Villa own by his friend. Arrived in new Villa but I do not like it. It is not beach front and no linen and pillows ready. I've called booking.com and she called the owner of the Villa trying to solve the issue. She called me again and offered me different Villa with similar situation (beach front, kitchen ready, etc). She also able to full refunded my money from previous booking.

I think this is very profesional customer service who would go out of her way tried to call me and villa's owner to solve problems of all parties.

Booking.com can count on me as their customer.

While travelling put the correct dates on to the search engine and filtered for hotels. You naturally assume the search engine would spill out hotels for the selected period of time. Check the date and book the hotel, then receive a confirmation with the exact same date for the month of February. Ring bookings.com to ask whats going on and they advise that they cant provide a refund as it was a non refundable hotel, and even though I have paid via bookings they can do nothing about it. Tried to email while travelling and cant find their email address only a phone number on the website. Rang them back when i got home only for customer service to hand up on me. I have booked so many hotels via bookings but never again Better to use Trivago instead.

Unfortunately, this site doesn't give an option for zero stars. I booked a room in NYC for $90 per night for 4 nights. Yesterday, booking.com contacted me to inform me that they made a mistake and that the actual rate is $300. I called the property, and they said they wouldn't honor the $90 rate, so my only recourse is to deal with booking.com. As it turns out, they are masters of stonewalling, which means I'd have better results having a conversation with a ham sandwich. This company is a ripoff, and I will never use them again. Beware, public!

I have no Idea how many of you will go to Amritsar, India, though Holy of Holy of sites for Sikhs. After a horror experience with Jet Air Delay, worst Landings, Like landing on Air Craft Carriers, I reached this hotel after 12 hours delay.
Surprise of Surprise the car allocated to pick me up was waiting with Gujrant, the driver.
My Stay from Jan 20th to 24th, 2017 was very memorable and great, the service from Their Manager Mr. Amit, was fantastic. The service was at my beck and call and hospitality was Prime. Worth every cent That I paid.

Please do not go by location, but by the service. The room was clean and neat and serviced everyday.

The best part was the taxi with Tony, as my driver who was very knowledgeable and had tons of patience, (I am a Senior), he explained every aspect of Amritsar in detail and pains takingly showed and explained the History behind every holy point.

Very rare but in case you decide to visit. A numbers can be provided.