I understand how people would be upset if their holiday is ruined by booking.com or something else. However I have used Booking.com and found them excellent. Recently I thought I had a problem but now I know I was partly responsible for the problem. Booking were very accommodating and gave me a refund of 100 as a gesture for my upset. They kept me up to date al the time by email or phone calls. As I said I understand if people had their holiday ruined but I have nothing but good to say.