Booking.comReviews 4,267

When you use Booking and everything is ok - they are good, but with the minimum problem - I'm afraid that no solution will be offered. My hotel changed the conditions after the reservation and didn't make a refund --- booking remained on the side of the hotel

Twice this has happened to me with Booking.com. The first time I booked a room at a highly rated place which I did not realize was a B&B. Got there after a long trip and the place was locked up despite it being only 6 PM. The "manager" who I contacted by phone said he was out "helping a client" and would not be back for at least an hour. We were left on the street in the cold with all our luggage. Fortunately with Google we found a hotel within walking distance. The sleazy operator tried to charge me for the room as a no show and later, reading reviews, it appears he does that often. Booking.com does not allow reviews unless you stay there. The second incident, an apartment, cancelled the reservation one day before our arrival and only because we contacted the manager. We had to scramble to find an alternative. Again, I cannot post reviews on such unethical business practices because Booking.com does not allow them. They also do not penalize these bad operators. At the very least they should deduct a point off of the rating of the facility. Booking.com is only in it for the money and doesn't give a damn about the customers.

I book a lot of hotels, probably about 100 nights per year for work and leisure. I have come to the conclusion that booking.com is by far inferior to the other hotel comparison sites. The main reason is that it doesn't advertise the true cost until the very last stage and only in the small print. I have just stayed at a hotel which initially looked good value, but there was then 15% added for vat, 4% for city tax, I had to pay for all electricity I used and wifi was also extra. I definitely could have got a better price if I had gone to another hotel which showed the true price in the original advert.

My 90 year old Mom got screwed by this dishonest company acting as if they're the Marriott official Hotel, then booking much higher price than what the Marriott own website shows, and then to add insult to injury they stated the Marriott does not offer senior discounts which they and most Hotels certainly do. I later (when I found out) booked directly with the Marriott saving $100s (2 rooms for just 2 nights), and then had their booking cancelled. Do not do business with this company. Priceline made a serious error.

I booked through Booking.com and booked Stampede Hotel in Tombstone. The offered "cottages" of all sizes. When I arrived I was taken to my "cottage", it was an old beat up mobile home with a broken down truck in the driveway and 2 broken down cars in the adjoining driveway. Also used car parts piled up next to the stair landing of the mobile home. I did not go into the place and told them I booked a "cottage" not that! I contacted Booking.com and they said that the owner of Stampede Cottages didn't want to return my money so, too bad for me! I even sent Booking. Com photos of the place and made it clear that it was not even close to what was advertised. They didn't care. I did let Booking.com know that I would not book with them again since they allow cites that completely misrepresent the facility. Never again!
Be careful because the Stampede cottages is also offered on other booking cites. Maybe they dont know what they're offering but I know for certain the Booking.com knows now!

This website is horrible. I scheduled a two night hotel stay here, and when I got to the hotel, they told me they had already been booked for over 24 hours and that it was the fault of Booking.com. After being in their lobby for an hour, I was finally redirected to another hotel (after the booking.com people told me that they "might" be able to reimburse me, after I rebooked another hotel by myself. Not the most convenient). When I was getting off the phone with Samantha, she told me any other expenses I had that weekend, as well as some of my hotel stay, would be covered. I just received an email stating now I am only being offered TWENTYFIVE DOLLARS. Not only was the new hotel about thirty minutes away, while I drive a V8 sports car that is not good on gas, the new hotel did not have complementary breakfast either. So 25 dollars to cover that, and the other expenses I submitted, after you guys made a mistake on a $400 booking? NEVER AGAIN. Horrible customer service, and you do not even stand up to your promises. I am going to make this known on all travel sites and ratings. Is this the best you can do?

I used bookng.com for hotel resevation in NYC and inadvertingly booked the hotel twice since the first email about hotel confirmation was not received and asked for repayment (credit card). I submitted payment again and finally received the email confirmation. I contacted bookng.com to cancel out 2nd reservation and they were unable to do so. booking.com said to contact the hotel directly which I did, and they informed me to deal with booking. Com. After several attempts i got absolutely nowhere with booking.com. And the 2nd hotel confirmation is now posted to the credit card. Going forward, I will be avoiding making all future hotel & travel reservations through the booking.com website, due to horrendous customer service.

I used to go through AGODA but their website is now terrible. Booking.com has fine tuned their website so that it is very functional. Under My Bookings they list each booking with a prominent check-in & check-out date in chronological order, you can send the booking to your smart phone that then links to Google Maps with the location of each hotel shown on the map. If you download "offline" maps from Google you can use your phone as a GPS to locate your hotel - a fantastic benefit when travelling. Of course you can also use the booking on your smart phone to book-in to the hotel instead of printing the booking confirmation. Just love the technology & seamless linking of all facets that Booking.com have done.

At 1 october i was in a trip in athens. I make a reservation by booking.com and when i arive, the hotel mistake my reservation, book that room to another person and i didn't have where to stay... i call at booking and say to book another hotel(the new hotel was more expensive and much better) and because it was the hotel mistake, they refound me all the money that i pay for new hotel... the booking.com was very profesional and the staf was grate... for all my futur trip i will use only booking.com

I had booked an accommodation at Trichy, South India, through Booking.com. I was charged 2,200 + taxes for a single occupancy. When I reached the hotel, I checked the Tariff card which had the same rate. Then what is that these people are talking about offering best prices. When I had to extend my stay, I did a direct booking with the same hotel and could get a rate of Rs. 2,200 - all inclusive for the same room. If I can get a better rate through direct interaction, then where is the need to book through Booking.com?? I would suggest all customers to call up their preferred hotel directly before booking through such portals. There are chances that you get 10-20% discount. Booing.com has just breached the trust and confidence I had in them.