Sara E.

This website is horrible. I scheduled a two night hotel stay here, and when I got to the hotel, they told me they had already been booked for over 24 hours and that it was the fault of Booking.com. After being in their lobby for an hour, I was finally redirected to another hotel (after the booking.com people told me that they "might" be able to reimburse me, after I rebooked another hotel by myself. Not the most convenient). When I was getting off the phone with Samantha, she told me any other expenses I had that weekend, as well as some of my hotel stay, would be covered. I just received an email stating now I am only being offered TWENTYFIVE DOLLARS. Not only was the new hotel about thirty minutes away, while I drive a V8 sports car that is not good on gas, the new hotel did not have complementary breakfast either. So 25 dollars to cover that, and the other expenses I submitted, after you guys made a mistake on a $400 booking? NEVER AGAIN. Horrible customer service, and you do not even stand up to your promises. I am going to make this known on all travel sites and ratings. Is this the best you can do?