Booking.comReviews 4,266

They will scam you every opportunity they get. The money you pay goes to them not the hotel and they refuse to give you a refund unless the hotel writes them? But they'll give you the run around all day and it's so hard to contact them. If you find a deal on their website, just book through the hotel because booking.com is a SCAM!

I dealt with booking.com a lot. And would book hotels on through this app. Recently, one of the hotels dream apartments silk hotels asked for a deposit and didn't refund. Booking.com told me they will. I kept contacting them several times and every time I contact them their response was to wait 24 hours and they never refunded my money. The hotel dream silk apartments and booking.com are both scammers and will steal your money. AVOID THIS COMPANY as much as you can

Booked with them Feb 2022 for Oct 2022. Found out I was pregnant 2 weeks later. I have been trying to cancel or change my reservation since. I am 8 months pregnant and they have not been of any help. I highly recommend not using them. TERRIBLE customer service. I have waisted a lot of time and money with them.

This ompany is scam, they advertise what they don't have direct link to, book flight with them its scam, hotel with them a scam, taxi with them a flop

Unfortunately, I had to give a star in order to leave this review... don't waste your or time with these thieves!
I booked for a 2 night stay in Orlando, had to cancel due to Covid and got lies and excuses... not to mention, getting hung up on 4 TIMES! Diago, Carlos, Imelda and Nikko ALL HUNG UP ON ME! I was told they can't help at all because it was a " Partner Offer". No Supervisor to speak with, I was refused an email that states their cancelation policy and they will not do anything to help!

They are liars and crooks!

I made the booking for a group at the earliest month of the year, booking for December holidays. I submitted my banking details though it was stated that there was no need for deposit payment. It appeared in my profile that my reservation was secured but l was worried that there was no communication that was taking place between me and them. I tried to contact them but in vain as there is no direct contact number. It is very difficult to communicate with them since everything is programmed, you can't say what you want to say. To cut the story short, on the last day before departure l decided to google the number for the accommodation l had booked, only to find that my name didn't appear from the guest list. I don't want any thing to do with Booking.com!

I will not be using Booking.com again. The people at Hampton Inn in Georgetown were kind enough to refund my "no-show" fee, but that should not have been charged in the first place as I followed instructions to cancel my booking through you with 4 DAYS NOTICE. If you don't plan to monitor and respond to emails, I suggest you don't instruct people to reply directly to them for assistance.

Friday February 18 2020, I called to reserve a hotel room, from Friday to Tuesday February 22. I get to the room on Friday to find out booking.com made my reservation is for August 2022. So I was left with no place to stay and my debit card short $150, I have a email saying my cancellation was free, and a email saying I owe the $150, both emails from booking.com...

They will cancel your reservation and rebook it with someone else without telling you. To avoid ruining my plans in the future, i will not be using booking.com again

Reservation at a Best Western Resort was never received by the resort! Was peak season and unfortunately the resort was completely sold out, as were most decent lodgings in the area. Booking.com agent was no help whatsoever. Alternate lodging Booking suggested was a rat-hole. NEVER AGAIN!

Storm Eunice hit and all trains cancelled which consequently led to us not making it to the hotel. They refuse to give us credit to even just stay another day or give refund. With prices soaring it's disappointing that a massive corporation refuse to help a customer out. When I used to book as a business and they were very flexible because they only think about money. Don't get me wrong if everything is going smoothly, they are fine. Very disappointed

We had a reservation for one night at a hotel and when we got to the hotel they said that they had to cancel many online bookings due to over booking. I did not receive an email, phone call, nothing! This is the worst experience I've ever had with online booking. You all can go $#*! yourselves.

I will never use this scamming company ever again. The reservation ended up costing twice as much as they told me it would. Reserve directly through the hotel.

I used to love booking.com but now it should be called booking.con. I have just booked a hotel and it was a) a confusing process with all the room configurations and b) they made a promise about not charging me and then the hotel charged me within one hour of the booking. I have phone customer services and it's not their fault - it's the hotels fault?! This company had seriously lost its way. I won't be using it again.

I recently booked a hotel through Priceline. The room we were checked in was substandard for the amount we paid torn and dirty curtains very loud exhaust fan, coffee maker non-functional dirty fridge, and much more. Upon calling Priceline I was connected to Booking.com somewhere in Asia I was quite surprised to know that Priceline has a partnership with Booking.com, anyways I talked to their customer service couple they absolutely were unhelpful and completely lacked the customer mindset they asked me to send them pictures and videos, which I did. No response I called them a couple of days later none of them seemed to have opened my complaint and all the pictures or videos. I hung up on them. I wouldn't at all recommend going through Priceline or Booking.com. Extremely poor and unprofessional customer service. The hotel room was not worth $60 a night I paid $190 for a total of $1070.

I booked a trip through booking.com 2 weeks ago and today i received an email saying that my trip was canceled. I have 2 days before my birthday trip and now i have to find another room. This is my first time booking through bookings.com and will be my very last!

I had booked a hotel in Tucson, AZ for the gem show, and drove all through the night about 12 hours. When I got into Tucson, my hotel that I had booked was under construction and it was fenced off. I contacted customer support, asking for them to put me into another hotel, or to use the money that was already spent towards another hotel for the night. They said they couldn't do anything but refund me, between 7-12 business days. I had only emergency money left in my account due to the gem show and peoples acceptances of cash only for purchases. They had told me to ask somebody else to pay for my hotel since I wouldn't BSs getting my refund for the trip. Completely unprofessional and terrible customer service. The first person I talked to was a broken record of saying "Sorry". I wanted results not apologies, but they do not care.
I have proof, but the file size is the image is 3mb too large.

Booked a hotel, canceled, and refused to return money while also lying about talking to the hotel where I booked. I reached out to the hotel in question and spoke to the Director who stated Booking.com never reached out to them, however, they were not holding and money and not charging me. Booking stated they did, will not be using it again. Booking.com stopped talking to me as soon as I called them out. Contact with booking.com only holds money if the hotel holds it. The hotel in question also stated they had issues with booking.com in the past and were not happy with it.

I've tried to call to confirm my flight schedule change only to be transferred and shortly after hung up on 6x's. Most of the reps are rude, argumentative, short and unhelpful. They cut you off when you're talking and do not allow you to explain that you don't need to be transferred to the same department you were just in. I was also trying to cancel two passengers on my booking and spent 3hrs, most of which was spent calling back after being hung up on and repeating myself. Before I could get the words REFUND out of my mouth I was interrupted and told my flight was changed and I had to confirm. Round and round on this merry go ride I went, time I will never get back. I will gladly pay any amount to never deal with them again. If you value your time in the slightest do not book with them.