I had purchased a British Airways roundtrip ticket from them from Toronto to Lagos, and had flown the outbound sector, I was going to change the date for the inbound sector, but having read the bad reviews on them I decided to call the airline first to have an idea if there was availability on my booking class to pre-empt the lies they would tell me about the need to pay a fare difference, and it was confirmed by BA that there was availability, but the airline couldn't make the change because it was a commercial ticket issued by the agent. And true to my expectation, my fears were confirmed, I called Bookairfare to make the date change. They were going to charge me $300 for the date change penalty and requested for additional $500 plus for a fare difference which is not required if ticket has been partly flown and there is availability of same booking class which had already been confirmed to be available by BA, more so my flight date is an off-peak period. As an experienced and certified Travel agent I understood immediately that I was about to be ripped-off. A date change on any BA ticket would normally cost a maximum of $225 CDN and the Travel agent is allowed to charge for service. I declined the offer to be ripped-off by Bookairfare. I will never buy a ticket from them no matter how cheap it may be as they will in turn rip you off if at any time you need to make a change. I am sure a lot of people have unknowingly been ripped-off by Bookairfare in this manner.
I need to change 2 airplane tickets that I bought with BookAirFare but NOBODY picks up the phone nor answering the emails. And the live chat does not exist.
This is terrible because we need to change our return date RIGHT NOW... my grandma is dying and we need to go back to the USA right now!
Here is my information:
Flight e-ticket - Trip ID: *******
E-Ticket numbers: ************** and **************
PNR number: 77OP9A
My name is Pablo and you have the email that I used to register and buy the ticket. I won't post the email here because I don't want to get spammed. Please send me an email ASAP.
The services and features offered in their site are quite user friendly. This allows me to confirm my air ticket bookings in a very short time.
I am happy to see that this website regularly updates the latest offers. It helps me get the best flight deals. Thank you so much.
On hold for hours no one there to answer the phone keep getting e mails that my card was declined even though my bank said they already paid DONT SHOP HERE
Thank you for letting us know about your recent experience with us. We apologize if our service did not meet your expectations as we understand that you have received credit card denial email and later you had to face long hold time to fix the issue. We would request you to kindly share your booking ID, email ID and contact number so that we can check internally and have this case addressed on priority.
My tour to Rome was within a good budget only because of this website! The cheap tickets were indeed great and helped me save a lot.
I had to visit Canada at an urgent basis and checked in this website and got discounted tickets that helped me save a lot.
Whenever I have uses this website to book my tickets I got it all for a good price and saved big. Thank you so much.
The ticket booking process of this website is really fast. I did not have to wait for long and the alerts are instant.
I was browsing through the cheap airfare to Boston and found great options in this website. That was a good bargain for me.
It was many times that I called them for helping to book my ticket online, the customer service are always there to answer.
Number of times I have purchased my tickets from this website, it has been cheap. It helped me save a good deal.
The features in their site are quite user friendly as it allows me to search flights conveniently and get the best results.
I was in Los Angeles and want to fly to Hong Kong. This website offered me discounted tickets. Thank you so much.
I was having problems in booking my tickets to Bali. When I dialled the customer care team they helped me out efficiently.
Usually this website provides you with cheap tickets every time. Its useful for me as I love to travel light and cheap.
I booked my tickets to Los Angeles from this website and had got it at a fabulous price deal that made me save $12. I was happy with the price rate.
Bookairfare has an excellent customer service system that is not only prompt and eager to serve but also friendly and courteous.
I have had the chance of bagging great discounts from this website and hence have recommended it to all my friends.
I booked my tickets to Japan at the last hour from this website and got a great discount. Thanks a ton!
Overview
BookAirfare has a rating of 3.7 stars from 356 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookAirfare most frequently mention customer service, cheap tickets and best deal. BookAirfare ranks 16th among Travel Search Engine sites.
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- Wilmington, Delaware, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Passenger,
We understand your concern and apologize for the inconvenience that has caused on your reservation. We would request you to share your booking credentials i. E. booking number, trip ID etc with your email id & contact details. We shall investigate the case and have our Supervisor call you to address all your concerns.