My niece recommended me this website when I was searching for cheap flight tickets to South America. I found a fabulos flight deals here and the discount was more than I expected. Thanks a ton!
For my weekend vacation to Aruba I was searching for cheap flight deals. This website provided me the best deal and helped me save close to $15 and I was able to use it elsewhere in my vacation.
U are completely screwed if u want to change a flight even after buying trip insurance. American Airlines didn't recognize my flight through book airfare and also didn't recognize trip insurance
I have been using this website since my vacation to Vancouver December 2015, and I have always found the best deals. This website is always offering discounted deals all year round.
I have used this website a couple of times and the services were smooth and fast. The website navigation is easy and I haven’t faced any downtime issues.
I faced a problem and I dialled the customer care team. An executive picked up and helped me with the query in the most efficient way. I am happy with support and service.
My trip to Britain was on my budget as I could get cheap tickets from this website! I have asked my friends to use this website as well as it provides great discounts always.
I booked my tickets for Sweden from this website. Since it was my first transaction from this website, I was apprehensive at first. However, I received a good discount and the services too are great.
My friend recommended me to book my Denver flight tickets from this website. I received at a very low price. I am recommending this website to my family now.
I am looking at fares from Vancouver to Milan, and they have some very good fares.
Has anyone booked at this site and can tell about the experience. By the looks the site looks reliable...
I was unable to complete the ticket booking process. I called the customer care help desk and the executive helped me to navigate my way through the process and I got the ticket booking done.
I was faced with a query and I called the customer care team for help. I was happy with the professional approach of the team that attended me instantly.
I had some questions to ask about a flight and the connecting flight to Jordan. The customer service people are too helpful to give the information about the flight.
First time I had to wait a long while when I dialled the customer care number. Second time the call was attended fast and helpful. The customer care executive was helpful.
They will make it difficult for you to book overcharge you to make any small changes. They will lie and blame it on airline fees.
"Dear Valued Customer, We understand your concern and apologize for the inconvenience that has caused on your reservation. We have looked into your case and found that you have raised your concern on the other social media platform also. We have responded to them with all the details/explanations of the case, you may contact them directly for the status of your complaint or call us on our Toll Free number 1-855-282-6507 and request for a supervisor’s assistance.
Regards,
Customer Service – BookAirFare.com
I wasn’t getting my email and mobile notifications even after I had made the payment. I spoke to the customer care and everything was solved within one hour. Thank you.
Contact For Booking Support *******594
Contact For Booking Support *******594
Contact For Booking Support *******594
Contact For Booking Support *******594
DO NOT EVER USE THIS COMPANY! This company is also Faregeek.com, so don't be fooled! They charged my mother and I more than we agreed to pay and never refunded the extra money. Then my husband's and my return flight from Paris to San Diego got cancelled and they never notified me. I happened to check online a few weeks ahead of time and called the company to fix the problem. (Thank goodness I did, otherwise my husband and I would have been stranded at the airport indefinitely!) At that point they said that there would no seats available and that they couldn't get us home until over 24 hours later. They would not pay for the extra expenses that we would incur as a result of the changes. I called over 20 times, always waiting on hold for at least 20 minutes before the phone even got picked up, only to have someone tell me that there was nothing the company could do and that I was just out of luck. The agents even had the nerve to get mad at me for calling! While the company says they are in Delaware it is very obvious that they are located overseas, if for no other reason than the fact that I was asked if there was a "local train from New York to San Diego" that I could take instead of flying. Seriously?! Bookairfare/Faregeek refused to take responsibility for anything and made it obnoxiously difficult to even get home after I had already paid for a return flight. I will only buy tickets directly through the airlines now as a result of this painstakingly frustrating experience!
As happened to many others here, i was conned by this company. I purchased a ticket and never received an e-ticket not even a cancellation email! 12 hours before the flight i called Bookairfare, only to be told the flight was cancelled by the airline! That's a lie. I called the airline (THY) and they confirmed that it was not cancelled. The trick used by this company is this: they reserve the ticket on your behalf and never send you the e-ticket. They either call you to notify it was cancelled or expect you to call them. And upon speaking they will tell you the price is changed and the airline cancelled the ticket for that reason. However, if you pay extra £££ they will issue you the ticket. Its a scam. I will notify Momondo to remove this company from their affiliates. Bookairfare told me i could not find the ticket at same price. However, i purchased the exact same ticket from Mytrip without any problem. Avoid this company at all cost. Do not rely on them issuing the ticket. You will lose time and effort. I will be reporting them to Trading Standart as well as any other relative departments... This is a geniune review and feedback. Please do not remove. I can provide confirmation if requested by Sitejabber.
Dear Tuna Sonay, we regret and apologize for the inconvenience caused as we understand that our services did not meet your expectations. We have retrieved your booking details and one of our supervisor is working along with the concerned department on the issue/s reported & shall be in contact within next 48hours to share an update addressing all your concerns. So, would request you to kindly share a suitable time/contact number & we will be surely contacting you. Apologies again for the inconvenience caused.
I have repeatedly contacted book air fare in order to recoop a flight voucher i have already purchased; i have waited for hours on hours on the line to speak to a human being but have not got in contact with a single person. After raising countless tickets and sending requests to bookairfare i just get the standard bull$#*! email saying a travel agent will contact me and they have never done so. They asked me to provide them with my proposed travel plan but still i havent received anything. My travel voucher has since been expired twice after twice artificially getting extended by "some automated" response.
CAN SOMEONE PLEASE HELP ME: MY Booking Ref #: ZU7PBB and contact me directly at *******@gmail.com
SINCERELY CONFUSED AND ANGRY,
Deva Simmasalam
Dear Deva, Thanks for contacting Bookairfare. Please be advised that our team has made several attempts to call you on the number and has left voice messages too. We also see that the first email dropped in out account was on 12th Feb asking to use the travel voucher for a travel date of 21st Jan 2017. As per the airline restrictions and policy in place a passenger can only use future credit within 1 year of span from the time of your purchase. It has been advised to you that your travel has to be completed by 18th Feb 2016. The travel dates asked cannot be fulfilled by the airline hence would request you to kindly look at the Future credit voucher email and cross check on the terms and condition advised. We have always tried to explain you the same information by email and call attended by the Supervisor over the phone. You may also cross check the policy of Future Credit with the airlines to be assured on the policy. Feel free to write us back on fares@bookairfare.com for any further assistance.
Overview
BookAirfare has a rating of 3.7 stars from 356 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookAirfare most frequently mention customer service, cheap tickets and best deal. BookAirfare ranks 16th among Travel Search Engine sites.
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- Wilmington, Delaware, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We understand your concern and apologize for the inconvenience caused. We wish to discuss the concerns raised over the phone with you & would request you to kindly share your booking reference number & a contact number with preferred time and we shall contact you to address all your concerns & resolve them.