BonanzaReviews 944

I have looked at the website a few times and finally made my first purchase. AS SOON AS my order confirmation showed up in my email, I get another one from Bonanza telling me that the seller has been removed and to file a claim through my method of payment. They just waited for a purchase to be made to remove the seller? And offer no help, just go file a claim with someone else? Truly unbelievable. This website does not offer enough protection to buyers, yet is a very welcoming place for scammers. I can't believe it is still around.

I have been on the site as a seller ( free) no subscriptions for about a month. I signed up for the 13.9% commision which advertises you on google. I have not made a sale yet and maybe 2 views per day. Most of my items have sold on ebay. They give preference to subscribers. I'm not sure how to rate them yet. Love the easiness of setting up a booth. Limited traffic. As long as I am making sales on ebay, My listings can hang out for a while here.If you are a new seller and need to make money, I recommend ebay. If your import from ebay, bonanza automatically adjust your price. Sometimes a bit to high.

My recommendation is AVOID BONANZA like the plague! I had a horrible experience with a seller that went by the name "Earlen." I order two items through PayPal, each a separate transaction. I followed the tracking information, but never received either item. The first purchase was sent to an address in the next state and hundreds of miles away. The second purchase was sent to an address in another city in my state but more than 100 miles from where I live. I contacted the seller multiple times requesting a refund and got now where, just responses like "what canI do for you?" I contact Bonanza multiple times and all Bonanza did was contact the seller, telling the seller that I had a question and wanted to hear from the seller. NO HELP AT ALL FROM BONANZA! I tried calling Bonanza a few times, but only got a recording in Spanish with no opportunity to leave a message or talk to someone. BONANZA IS A TOTAL RIP-OFF! I submited a claim to PayPal and am hoping to get the refund owed to me, the amount of $98.40.

I've been on this site a long time and finally made my first sale. My customer was not sent a check out link after I approved the sale. I was unsure what to do about this and so I created a new listing with the item and sent the customer a link to purchase... which they did. I then received an invoice from Bonanza for 30% of that sale. I was surprised by this so I reached out to their customer service. It turns out the 30% fee was charged BECAUSE I sent the customer an email... which I wouldn't have had to do had they been provided with a link to check out. The fee would have been lower had they been able to purchase the first time they tried. I've been going back and forth with customer service and they can't seem to understand this. It shouldn't be this difficult.

DO NOT BUY FROM BONANZA OR ATTICTREASURESGALORE!
THEY ARE THIEVES!
They took my order and billed my credit card. Then they sent me an email saying 'item out of stock'.
They did not refund my money! After numerous emails to them, they still have not responded.
THEY ARE THIEVES!
They have $39.39USD of my money. Not much. But if they STEAL this much from someone every day, it will earn them $14,377.35 in one year. DO NOT BUY FROM THESE CRIMINALS!
(If they return my money, I will retract this review)
Sincerely UNHAPPY!

Bonanza is horrible to sellers. It wasn't always this way, but the past year or two has shown them to be irresponsible, unreasonable and downright thieving. I was a long time, top-rated, trusted seller, with paid membership and money in my shipping fund, One - note that, ONE sale went south with a seller who threatened me, lied to me and sent me back an item that was chewed up by an animal. I offered a partial refund and they just booted me off the site with ZERO explanation. When I inquired they said, and I quote, "Due to security restrictions, our team is unable to provide further details involved with this action. " So that's that. They refuse to respond to further queries. How can a person know how to fix a problem when they don't know what it is? What about my shipping funds sitting in my account? What about sales I'd recently made and any potential issues those buyers may have? Usually there aren't any, but you never know. Now those buyers cannot contact me. In short, Bonanza's business practices have become god-awful, are actually against some fair business practices in the U.S. and they make no move to further discuss an issue. They just ignore you. Strongly urge sellers to avoid this site. They used to be a friendly, fun place with nice management. Now they act like a gestapo-wanna-be. To be so irresponsible, inadequate and unreasonable begs the question, just how old are these people running this site and do they have any experience in business other than bilking sellers out of their money with false promises of traffic if you "just pay for the gold/titan membership..."? Speaking of false promises, they're filled with those, too. They should be charged with false advertisement and their horrible business practices should be looked into by someone who can do something about them.

Total lies. The website said shipped in 1-5 business days. I placed my order on December 10 2019. They shipped it December 20 2019. Took my money that day thou. The seller and bonanza both took my complaint about the shipping being so late, that I was afraid I would not receive my package by Christmas I was assured from the seller that I would have my package no later than Christmas Eve. I received it on December 27 2019, so after Christmas and the seller even went so far as to tell me that if I would have just called ahead to Missouri, n paid extra then I would get it on time which is so stupid when I live in Illinois, and I paid the shipping at time of purchase. This is a horrible place to do any shopping from. I will stick to eBay and Amazon, even if u pay alitte extra at least you get your package shipped when they say they will. HORRIBLE SERVICE

I decided to move some of my shop inventory over to Bonanza, just to try out the platform, as I heard they were a decent place. After uploading some products and getting my Virtual Assistant to help me with my Booth (as I have never sold on this platform before), I got a sudden notification from Bonanza telling me my Booth was put on hold indefinitely because Bonanza believed I had another seller's account.
They claimed I owned a shop named Boujie. I responded to them immediately to tell them, I don't own two accounts. In fact I just recently decided to sell here.
I contacted the support team as I was prompted to do, and also contacted my VA, asking her if she ever heard of the booth name. Apparently, the store had been her prior client--and I was stuck in the middle of the mess.
I immediately informed Bonanza of the misunderstanding, letting them know that if there was any info they needed in which I could prove I did not own the account they were attempting to link me to, I was more than willing to provide it. I waited several days for a response from Bonanza, and after hearing silence for 48hrs, I began fervently emailing them.
They responded to me today only after I called them out on their unprofessionalism and the fact that I had to practically beg to get a response. Hayley from support at Bonanza, simply sent me an automated email, stating the same thing I knew already: Bonanza linked my account to this random Boujie store, and I was shut down. She even had the gall to tell me that I was free to keep running my 'Boujie store', one I did not own, nor had access to.
I normally don't even write reviews, but to be accused on something I did not do, and be punished for it, and essentially to have Bonanza lie on me, instead of trying to actually figure things out---I can't even express how DISGUSTED, I am with this marketplace.
The worst treatment of a PAYING seller!

If there is anyone even considering selling on this platform, I would strongly advise against it. I would never, ever wish such a terrible experience on anyone.

I bought an expensive jacket that doesn't fit. The seller states that they accept returns within 30 days but will not help me return it. I realize that is on the seller. However, I used the link to request Bonanza customer support and they have not replied to two requests for help. And it's been a week (says they will reply within 48 hours). Beware if you get a bad seller that you're basically screwed. What a waste of money :( I will be telling everyone I know what a scam this site is.