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I bought an expensive jacket that doesn't fit. The seller states that they accept returns within 30 days but will not help me return it. I realize that is on the seller. However, I used the link to request Bonanza customer support and they have not replied to two requests for help. And it's been a week (says they will reply within 48 hours). Beware if you get a bad seller that you're basically screwed. What a waste of money :( I will be telling everyone I know what a scam this site is.
Mel E.'s review of Bonanza earned 8 Very Helpful votes
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Hi Mel E., we're sorry to hear about the trouble with your jacket order. Bonanza expects sellers to adhere to their stated return policies, and we appreciate you bringing this to our attention. You had the right idea by contacting our support team directly. Did you contact them via email at the address support@bonanza.com? They are best able to assist through that channel and will be glad to help.
If you already emailed support@bonanza.com but did not receive a reply, please DM us here with your email address, Mel E. We'll be glad to sort this out and connect you with our support team. We appreciate you shopping on Bonanza!