BonanzaReviews 945

I have sold on bonanza for three years, then today my booth was shut down for no reason. I did not get one email warning me, or even telling me I did anything wrong. Could not log in to even answer buyers questions. Leaves the buyers with no way to contact the seller, I emailed and got a canned response that said I had violated the user agreement, but did not say how, so I emailed and asked how. I got the same response back, the exact canned email that I got before. No customer service at all, this place makes ebay look great!

I had three stores on Bonanza. For years. I didnt sell much it doesnt get much traffic. Today I go to log in and all three are shut. Suddenly and with no warning or reason given. I was told I was deemed high risk. As to what that means or what I can do to address their concerns I am given no clue. I am a professional full time online seller with my own website and I sell on Ebay and Etsy also. No issue. I am not high risk. Im disgusted with how I have been treated and with their system in place. Terrible terrible.
UPDATE:
The response from Bonanza that they are linked with the Better Business Bureau and that means something is bogus. I have reported what happened to me with the BBB. Bonanza.com simply reply with the same canned response. There is no customer support here even when reporting to the Better Business Bureau. The behaviour from Bonanza.com remains disgraceful as a business. There is no intermediary with the BBB.

I've just deleted 800 off my products, closed my booth and finally closed my account. Sigh of relief! I had high hopes with Bonanza to be as successful as my Etsy stores but right off the bat, they disappointed me and stressed me out. I signed up on 10 Apr for a free trial, and in their terms and conditions, it was stated clearly that i will not be charged for the first 30 days. I worked my $#*! in the next few days to list everything. Then I checked my credit card and saw that they had charged me US$290 on 10 April for the whole year membership. I emailed their support and there was no reply for 2 days. Honestly if they had replied i would have been ok and continued out after getting a refund. But getting no reply was horrible. Finally I posted on their forum and got a response that the 1 year membership comes with 1 month free which still does not explain why they went against their own T&C. They also agreed to give me a full refund which I received today and once that is done, I have also cancelled this account. I cannot imagine selling here with this mess.

We operated 2 stores with 100% feed back and 100s of transactions. All of the sudden they closed our booths saying its a high risk. I operate Multiple stores on ebay and amazon with top rated seller everywhere, 3 employees and a warehouse. $380,000 yearly paypal transactions. These people know nothing about communication or being professional. They do not answer our emails since, like we never existed. Do not waste your labor and effort building anything on bonanza, its a waste of time and effort.

Started off selling on bonanza, everything was going fine then about 2 weeks in. Bam. my sellers account was banned and the only explanation i get is that they considered my account to suspicious. I only had one customer at the time and i kept in touch with her and she had emailed me and told me that she had received an email from bonanza stating that they suspected me of being fraudulent and that she should get in touch with paypal and start a case to get a refund... after this is i was livid, called customer service and got a voicemail which no one replied, Emailed multiple times and i kept getting a generated email over and over that did not explain anything... i give this cowardice company 1 star for not having their $#*! together and to scared to talk to people on the phone or over email

I sell on bonanza along with all the other big sites. I treat every customer and order I receive the same no matter where they purchase. I am online several times per day to complete orders and answer questions. They have a great UI to list and process orders I find it easier than the other big sites allowing me to give lower prices. I accept all returns for any reason in a timely manner.
Please come shop with us you wont be disappointed we are professional sellers!

I order a dress. I was sent a tracking number as to how it was delivered to my mailbox, but nothing. They will not respond and I don't even think that the tracking number is real. I am checking to make sure it is not a fake site for the post office. Federal offense if this is true. Bad form for everything else

Buyers and Sellers keep away from these clowns I am staying with ebay, blujay, ecrater, toucandeal. Open account with bonanza back in november 2015. Made 9 sales had a 100% rating. Next thing I knew my store was closed on 3/23/2016. To this date they have not contacted me nor can i contact them. A lot of work for nothing. Another problem with them is there is no traffic on there site unless you pay for premium rate on your sales. The rate is now 30% fee alot higher them ebay. And even at 30% you will make little to no sales at all. I make a lot more sales on ebay, blujay, ecrater, toucan deal. Bonanza has no real future in any market place. They are there own worst enemy

DO NOT SELL ON THIS SITE! They say that you can subscribe to a Trial Membership but there's nobody to talk to when you want to cancel it. You have to go through the online cancellation process provided with no confirmation that it went through. All of which I did then what do you know for the next 2 months my credit card is charged for a membership fee. You try to call the company but there's no phone number on the website. I had to get it from my credit card company but of course when you call that number again there's nobody to talk to. They tell you to contact them online or leave a message that will be transcribed to them WHAT? ARE THEY EVEN LOCATED IN THE STATES? I WONDER! Sorry to those buyers that have been taken and new sellers BEWARE! In case you want the phone number here it is and of course it's an obscure Wyoming number and again nobody to talk to you! *******849 GOOD LUCK CAUSE I'M NOT HAVING ANY!