ida m.

My package from Estee Lauder was marked delivered on 8th Dec but by 11th, it was still not in my Vpost. Emailed Vpost Singapore and they replied a day later to wait for 5 working days. After 5 working days the package is STILL not tagged! I know it's a busy December month, but its nothing new. Every Dec is a busy month and companies adjust to adapt to the demand correct? I emailed them again and they replied a day later that they will let me know within 3 days after they investigate. So another 3 days go by and zero updates, emailed them twice and till now 2 days after still waiting for any sort of reply. It's like they are purposely ignoring you and hoping you will just go away. Big question is what happen to my package and who is reponsible? To the US seller, they have done their job and its delivered. There's no responsibility at all with Vpost. It's like daylight robbery where no one gets caught. Shame on you Vpost for running such an irresponsible and illegal den. I hope people will read the reviews before trusting Vpost with your hard earned money.

I sent them a PM, email, online chat, anything I can find after I made an order with express shipping and then I cannot log into my account, my email no longer exists. It has been a few days and no one at all even bothered to reply and help. Delivery is supposed to 5-8 Nov and it's now 6 Nov and I cannot even check if the order has been shipped out, I've not receive any emails from you as well about shipping. This is extremely stressful and I truly regret ordering from them.

I've just deleted 800 off my products, closed my booth and finally closed my account. Sigh of relief! I had high hopes with Bonanza to be as successful as my Etsy stores but right off the bat, they disappointed me and stressed me out. I signed up on 10 Apr for a free trial, and in their terms and conditions, it was stated clearly that i will not be charged for the first 30 days. I worked my $#*! in the next few days to list everything. Then I checked my credit card and saw that they had charged me US$290 on 10 April for the whole year membership. I emailed their support and there was no reply for 2 days. Honestly if they had replied i would have been ok and continued out after getting a refund. But getting no reply was horrible. Finally I posted on their forum and got a response that the 1 year membership comes with 1 month free which still does not explain why they went against their own T&C. They also agreed to give me a full refund which I received today and once that is done, I have also cancelled this account. I cannot imagine selling here with this mess.

Get this! This is the outcome of my issue. To recap:- Item is not received after 3 weeks. Groupon Singapore advised not to cancel that its a good deal and I'll receive in 5 days. On the 4th day, they cancel the order without telling me. When I email them, they said they have refunded me and there is no refund in my Paypal. So I've emailed them asking for my money and opened a PayPal dispute.

Their reply - they will refund me in GROUPON credits to be used within 23 months and they are sure that I'll enjoy using them in Groupon.

How is this fair? So they didnt send me my item, took my money, now giving me no option but to only use it in Groupon and the worst thing give me a time limit for the use. So after 12 months, if I don't use it, the money is theirs! How many ppl are they scamming with this crap! Who makes up these policies?