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Bonanza has a rating of 1.9 stars from 945 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bonanza most frequently mention customer service, credit card and phone number. Bonanza ranks 568th among Marketplace sites.
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From day one nothing I have done with Bonanza has been easy. They have an import feature to import your listings from Amazon or eBay. This feature works but takes about a week to export and it never ever gets everything. And don't get me started on there customer service. There is no phone number to call. They have a form you fill out with a question or issue and at they say they will answer you within 24 hours and it it usually much longer than that. They do have a call and a chat feature but you have to pay to use it. Maybe this is great from a buyers viewpoint but its terrible for a seller!
We bought 1000 crickets for our bearded dragon. They arrived six days later after they had been shipped from Pennsylvania to San Diego back to North Carolina where we lived. Out of the 1000 I am being generous when I say only 300 survived and those were so weak they died within days before being fed to the Dragon. And trying to pick the hundred or so out that was still alive was a disgusting nightmare. They also will not let you leave reviews on their site; it is all five stars with great things to say, but no real customer is allowed to leave a review!
I ordered an $18 item through Bonanza. My card was charged but no merchandise was ever received. I received a confirmation e-mail but never got a tracking number. After 2 weeks the I sent an e-mail and called the seller, no response. I then contacted Bonanza and after 3 days of e-mails going back and forth they basically told me to go dispute this on my own.
Some customer service! I use their site to purchase an item from their listed customer and when the product isn't delivered they tell me to handle it myself. Great business model.
I was not impressed with this company's e-book. If you are going to sell an ebook. Please be sure you can read it and highlight it. Not just complying a book and turn around and sell it. I will not be using this company and its fraudulent books.
After months of selling without an issue Bonanza decided to just close up my booth without warning. I did have good sales, but it was from MY MARKETING and KEYWORDING that gave me traffic. They're reasoning was beyond belief and their are dozens of other booths selling the same items, take mine down... take m all down!
This gang of countryfolk needs to go back into the woods of Oregon and light a fire! What a joke of a website, get ready for a class action suit... it's coming your way, like Paypal and Ebay.
P.S. Mark D. Is a wonderful copy and paster... or a robot.
I have bought off Bonanza numerous times, mostly for Manchester United jerseys, my very first buy was a New 2014/2015 Manchester United Home #9 Falcao Long Sleeve Jersey for 35$ I thought it was too good to be true but couldn't pass up the opportunity, shipped quickly took a couple days, the jersey was New unopened with tags still on it, and the best part: IT WAS AUTHENTIC I was going nuts, great site to buy off, GGMU
Bonanza.com is a very good place for consumers and small businesses alike. Their site is very easy and convenient to use. I have received more response from their site than I have any of the other sites combined. Eddie Arnold / PArnoldsBooth2016
Hi all,
Basically I found Bonanza to be nothing more than a scam site, Bonanza offers you great rates and low final value fees, But it is very much to the contrary.
I found after joining BONANZA and importing all my selling items from eBay, I waited one week and ZERO traffic not even one single view, all I got was a convenient Bonanza notification telling me I had no traffic and would I like to become a member.
Lowest membership $20 per month for silver with the promise of traffic.
9% final value fees on top of that in a separate advertising section.
I took both silver membership at $20 per month plus i choose 9% final value fees in return for lots of traffic.
Well after a month still no item views or any other traffic all 24 items showed ZERO traffic in all areas despite the promises made by Bonanza.
SO IF YOUR LOOKING FOR AN ALTERNATIVE TO EBAY ITS DEFINIATLY NOT BONANZA.
Bonanza is a site that will suck you dry before you know it, absolute $#*!.
I have been a seller on Bonanza.com for approximately 3 months. They do have some good features pertaining to selling on this site but not many people know about the site so most of your buyers will be first time visitors due to online google ads they place which they charge you for. The site support is atrocious. They don't allow you to call them, only if you signed up for certain memberships (Titan $200 mo.)will they allow you to place a phone appt with them. If you use their escrow account to receive credit & debit transactions they don't always pay you on the date it says the fund are to be released, sometimes your paid the next day from the release date but most of the time it's 2-5 days afterwards, it's like they don things when they get around to it. Get this, I sent a message asking how do they pay out and why is it inconsistent and they put my escrow account to "inelgible status" and removed the release dates on the $1,000 I still had remaining in escrow because someone got in their feelings. This site seems to be run by one family out of their house or something. Customer service does whatever they want to. I upgraded by membership from a Pro to Titan for an extra $130 mo. And don't receive any better traffic than before so I canceled the upgrade. Other sites offer much more support than this one.
Bought 2 large posters from Museum Outlet, new and printed in India, arrived rolled in 1 inch tube, dirty in the back, and the smell was toxic, STAY AWAY FROM THIS OUTFIT BIG TIME
I have been selling on Ebay for 3 years and never had an issue, I used bonanza to replace the high fees of Ebay and its worse
And almost all buyers are from ads and I got more than 50% claims, I am closing my bonanza booth shortly, as I am happy with Ebay, and
Added Amazon and Etsy where thay are great comparable to Bonanza.
Get away from Bonanza ( I hope someone advice my before getting in)
Hello
Don't waist your time setting up a seller account, go to eBay.com
If you are not paying for a store and advertising you will get very little or no sales at all.
I don't have a store on ebay and still have sold over 700 of my item over one year, only 3 on bonanza.com
Site Looks Great
Very Very Little Traffic
Fees Up To 30% Of Your Sales
Keep Hoping Things Will Get Better (They Don't)
My underage daughter purchased a Luis Vuitton bag for my wife for Mother's Day. She spent $300 of the money that she earned working at her part time job. No proof that this is a real bag was provided. When I asked Bonanza to intercede they just blew me off. HORRIBLE AND DISHONEST
First and last time I buy anything on Bonanza. Weeks later still no merchandise, Bonanza does not reply nor does seller. What a joke. States their policy is that they take 30 days to place order I paid for and up to 2 months to ship! BUYER BEWARE!
Beachboy product are ALL counterfeit! Do not buy from them unless you like broken dvd's: scratch, open and messed up! I flag all the counterfeit, you know what? They are still there! Do you know why? Because it does sells a lots and they got commission for it! Thay are FRAUDULENT!
I ordered a shirt for my friend around Christmas time. Even after reading the reviews, I tried it anyway. When I did not receive my item a month later, I contacted the store, who never replied. I then contacted the company itself to be told by them that that buyer had been banned from their website. They were banned but the company didn't refund their orders? Instead of refunding me, they told me to dispute it with PayPal. Never received the product. Never buying from this website again.
I had been checking mail like usual and somehow after giving my email address several times I ended up on a site that says you can work from home on FB and get paid easily. On the page which was done right, the correct persona etc. You have to see if you qualify by living in the right geographical area only in the USA anybody practically could meet the 5 qualifications. Then you would be asked to pay what was called a fee to get only the serious applicants for a meek 47 dollars. At one site they were offering the money back if you were not accepted also easily refunded if you were not happy etc. Ok you comprehend all that, READ THE FINE PRINT BEFORE PURCHASE all of it in any case the whole thing is total BS and they pretty much say it in the print it gets the blood flowing a bit faster it unbelievable the extent they went through to pull this one off they did a good job they got me. I will try for a refund but I already chalked another one up one more dont mater, I wish I could just stop them so someone else dont get hit for sure the people who created the site have the talent to take this down and create another legit site and that is that until the next one rolls around.
Somebody please update me on my package which I odered a month ago, but no news atll all. The tracking ID is is useless!
Transaction Summary
Sold on: 04/11/16
Payment type: Paypal #2ST*******U*******U
You left negative feedback on 05/11/16
Shipped on: 04/11/16
Tracking: LN*******US Refresh tracking information
Tracking information:
The package has not yet been received by the shipper.
Click here to view the complete tracking info
The estimated delivery date for your package is Friday, April 15th.
She gave me good info, but I have not heard from the seller!
Answer: Bonanza has an internal customer service department that can be contacted directly at support@bonanza.com, or you can click on the "Contact" link found on the footer of any page on Bonanza.com
Answer: Not fake but not a good site to do business
Answer: Ebay. I always get great customer service from ebay... as a seller. Bonanza provides no customer service; if you have an issue, they just keep sending the same "canned" response over and over... and I had one sale on Bonanza for which they charged me a 17% fee... then they took $25 more out of my bank account... I have addressed both of these issues with Bonanza... Regarding the huge 17% fee... they sent me about seven (7) of the same "canned" response. I wanted a lesser % fee since their website claims they always charge the "lowest fee possible"... just one "canned" response after another... If they would have offered a more reasonable % fee in order to provide me with satisfactory customer service. I would have been satisfied; but they did not... after the seventh "canned" response... I closed my booth... And NOW... EVEN WORSE... they took an additional $25.00 out of my bank account... and for what I have no idea. I called the phone number which was listed with the transaction on my bank account and of course got a recording. I left my information, and it has been four days... and still no response. When you call ebay, you speak to a live person who works to solve your concerns... I HATE BONANZA... and you would think that BONANZA would not want RIDICULOUSLY UNHAPPY CUSTOMERS... but they do not care. I moved all my ebay items to Bonanza to see if it was a better experience than ebay... ebay's fees are 10%... and they have a much larger shopping audience... and they have real customer service people that you can talk to. Bonanza has a much smaller shopping audience, NO CUSTOMER SERVICE AT ALL, and their goal appears to be to charge sellers the most enormous fees that they can get away with. I never get online to post negative reviews... I generally get online to post about great customer service and great products... I like to keep things on the POSITIVE... but this is just not possible with BONANZA... they are like a Phantom Selling Platform... totally disgusted. I will be reporting BONANZA to the BBB and to the US Attorney General's Office. Very disappointing experience.
Answer: Sellers can create and offer coupons with zero limitations ("Sell on Bonanza > Edit booth options > Discounts & Coupons").
Answer: I set up my account with Bonanza and their platform is pretty much the same as setting up an account with eBay, Etsy, Amazon, etc. What problems are you having?
Answer: I have never seen any benefit to paying extra for advertising. Bonanza just doesnt do it like ebay does. Have you ever seen a Bonanza ad on TV? Nope. And therein lies the problem. Nobody will shop there if they havent heard of it. True many sellers are leaving ebay (or sadly being kicked off by the BS) but nearly everyone goes to Bonanza to SELL not to buy.
Answer: Yes and the answer be sure if ya are absent minded of being taken advantage of..
Answer: Hi Mark, Thanks for reaching out! We'd love the opportunity to make things right. If possible, can you please email us at support@bonanza.com so we can better assist you? Sadly this review site does not provide much information for us to be able to locate your account. We appreciate your patience and look forward to hearing from you.
Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.