Dog Training Stop Bark Collar LCD Display Remote 100 Levels
https://us.banggood.com/Wholesale-Warehouse-Dog-Training-Stop-Bark-Collar-LCD-Display-Remote-100-Levels-wp-Usa-*******.html
Product ID: *******
I purchased a remote dog training shock collar and when it arrived the collar wouldn't work. I made the purchase from the United States warehouse. My sister-in-law bought the same collar at the same time and her collar didn't work also. I contacted Banggood and requested a return label so the product could be returned, they flat refused unless I produced a video and sent it to them first. I filed a dispute with paypal.com. Banggood offered ma a $3 refund if I would close the dispute? I paid $17 for the collar. (I know, it was cheap, should have expected junk)
They admitted to paypal.com that they refuse to refund the money to me, so I won the dispute. But I have to ship back to China, NOT to the place I purchased the collar from in the United States ( COMPTON, CA *******) - It would cost me more than the collar, so I guess I am just screwed. But I am going to be sure to spread the word about the treatment you can expect from there company.
Order No: *******
** Demand for a full video or NO refund AGAIN! **
How can your technicians can't get an accurate diagnosis of a problem without physically inspecting & testing the product.
I don't have the ability to produce a video and upload to your system. SO I AM JUST OUT MY MONEY.
That is fine I just started spreading the word online and with my friends about this treatment.
You demand a video or no refund? You can send a return label like most online shops and when you receive the item back you will see the item is defective.
You obviously make these types of demands so you don't have to take returns.
VERY BAD CUSTOMER SERVICE!
Thanks
Dave R
Dear Dave R, thanks for your feedback. We apologize for this inconvenience. All our products are always physically checked before the shipping process. However, in some rare cases it might happen that due to a human mistake, a wrong item is placed in the wrong package. Would you like to provide your order number then we could help you to check your case situation and confirm if our staff followed your case inappropriately before? Hope to hear from you soon. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Team
Dear Dave R, thanks for your feedback. We apologize for this inconvenience. For your order, we need a video to check the product's situation. We will try our best to assist you and hope for your kind understanding and cooperation. If you have any question, please contact us and we will help you to solve your problem.
For any further information or assistance please feel free to contact us. We will do our best to help you. http://www.banggood.com/Contact-Us_hi111. Have a good day.
Best Regards,
Banggood Team