Very unhappy with Boardwalkbuy. Ordered a small item ($25.00) on March 11,2019. After 5 months and 4 attempts at contact, still no delivery or refund. They apologised and offered a 15% discount code to make up for the lack of service, but that won't happen.
On 10/31/2018 I ordered 2 of the following: 2-in-1 Weekender Duffel Bag and Suit Carrier and paid $76.94 by Credit Card. After writing for shipping information, I finally received order
{from China) The 2 bags received was not the same bags pictured on Facebook. Wrote them since there is no phone contact number; they requested photo of "claim" which I supplied. Still waiting for reply. I want to return for full refund or instructions for receiving the correct items.
I wish I had this for years! It was right on time considering we have had a very wet spring here. My dog never likes to go out in the rain but this makes her happy to go outside even if it's pouring! Kept her dry and happy!
Ordered two items for $40 plus $8.00 shipping, company intentionally shipped 2 different inferior items worth about $10. Filed a complaint with PayPal, company said I had to return the crap items to a Canadian address to process my refund, knowing it would cost $40 to ship to Canada from the US, even though they originally shipped from New Jersey.
One of the best electric comb brush at this price. I ordered it for my sister, she completely loved the product quality and the usage of this hair brush. She told me that display is also there which shows temperature. I recommend everyone to buy this.
Never got my order, never got a return email, never got a working phone number. My poor 8 year old son found out the hard way that scam artists don't discriminate. He used his own money, but here's to learning hard lessons and taking our business elsewhere :( absolutely awful!
I thought this might be a breakable piece of junk and was hesitant to try it out. When I pulled it out of the box I was surprised how simple the directions were to put it together. It had pictures which made it very easy. We had a bad bout of rain in my area so it was the perfect time to test the product out. It held up to wind and rain and my dog loves it!
Ordered a item at beginning of May 2019. It's now almost October and still have not received. Sent numerous emails and get the same canned response that they are looking into it. I asked for a refund 2 months ago and they told me they couldn't because order has been sent to warehouse. Still have not received item or refund. Am going to Submit a BBB complaint and a complaint with the State Attorney general for deceptive practices.
I placed an order for a portable charger, item *******, on Jan 8,2019. When the order came, it was the wrong item, I contacted Boardwalk, and they said there was no need to send the wrong item back, they would get me the correct item. That's the last I heard from them, after contacting them several times. I asked for the correct item or a refund. I have read the reviews, apparently, this is a common practice. After placing this review, I will go to the BBB and post there. Do not order from this company! I have tried attaching my proof of purchase, but it will not upload under photo.
I ordered a Peekaboo bear for my great grandson for Christmas. When I unpackaged it to wrap it, I found that it's speech was garbled and not understandable. I asked after Christmas for a refund, and they replied yesterday that since it was over 30 days from purchase that I could not return it. It is totally useless, so I am stuck with it. There was nothing in the packaging explaining their return policy, or even their company name or contact. I had to look up my email to find an address/contact. I wish I had read the review on this company, and I NEVER would have ordered from them.
I place an order in the begining of October 2020. Still don't have it. On the 26th of October it states in buffalo awaiting label... still saying the same thing. Talk about a slow boat from China. Will never order from here again.
I liked the design but the holding chain was very thin. Similarly the back of the ear ring I'd very delicate. One person found this helpful that was my husband
Very Pretty Sets Nice I like It and Thanks to BoardWalk Buy
Ive ordered a phone case 8 days ago... but cant track my status... funny theres no phone number only email to contact them... they keep apologizing and offering a %15 discount... why would I order anything else when my first item havent arrived... full of excuses no action
I've had a few times issue with my purchase, but still, I keep coming back to them because the customer service has been helpful and resolved any issues. It's a reliable place to shop, and more sites should follow their example. There's a reason why they've been around all these years.
Worst experience I've ever had with a company. It's been 6 weeks and still no delivery of the item I purchased. Their customer service is non existent. Their use of DHL (bulk mailing service) to deliver makes it hard to find any answers. Tracking always shows error through DHL.
Planning placing an order with them and I thought I would look at reviews. My wife recently ordered two 6 foot heavy duty android charge cords. So far they appear to be of good quality. They were shipped promptly. Read some of the negative reviews and felt I should share ours.
After waiting 2 months for my product to arrive. 6-7 emails later saying it was shipped. It arrived broken.
They expected me to pay for shipping back to receive a refund. I hope this company gets what is coming to them after treating all these other customers the same way.
Bought a product that was recommended by a daily newspaper. When it arrived it was faulty. Absolute pain to accept I could return it, but had to fund the return myself. Under the relevant trading law they cannot do this, they have to refund shipping costs, but continue to refuse. They keep quoting their T's & C's but they are incorrect. Do not buy from there crooks cos if it's faulty & there seems to be a lot of faulty stuff sold, you will be further out of pocket. Worst company I have ever dealt with. Look at their website "values" if you want a laugh. They have no values, morals or conscience
I ordered a number of products from this company (Nov. 2017) and all of them came in within the 5 shipping days as promised! Everything worked fine (I purchased some electronic stuff). After reading the reviews I was really nervous and had contacted them to ensure I would receive product - they got back to me the same day! Whatever was happening to cause bad reviews - I have not experienced it and would order again from them.
I've shopped Boardwalk buy for a very long time. The few times I've had any issues with a purchase, customer service has been helpful and resolved any issues. It's a reliable place to shop, and more sites should follow their example. There's a reason why they've been around all these years.
Overview
BoardwalkBuy has a rating of 1.6 stars from 332 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BoardwalkBuy most frequently mention customer service, credit card and tracking number. BoardwalkBuy ranks 797th among Electronics sites.
Your Interests First
We offer the lowest prices for products and services featured on our site. Guaranteed. We will match and beat any price advertised by another company for the exact same product. We eliminate the fluff and gimmicks from our operations. Thus allowing us to pass the savings on to you.
Honesty/Transparency
We are open an honest about all products. We are customers as well, we know what it is like to receive a product and be unpleasantly surprised. This is why we disclose all relevant information about the products and services we offer and will resolve any issues you may have.
Superior Customer Service
We like talking to you. Really. Contact us about a product you have purchased, or to share your experience (good or bad). We’ll do what it takes to make things right.
Who is Boardwalkbuy?
Boardwalkbuy features products from a number of companies including national brands, retailers and boutiques. By providing the merchants with sales, we negotiate incredible deals with them.
Where are Boardwalkbuy's Products Made?
We work with a number of brands and businesses that produce goods around the world. Many of our items are made in USA and Canada!
What delivery methods does Boardwalkbuy Use?
It depends on the business that is shipping out your goods. Most businesses ship using USPS, UPS, DHL or Fedex.
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- Toronto, Ontario, Canada
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi T R.
Thank you so much for sharing your experience! We're very glad to hear that you are happy with your product!
Please do not hesitate to contact our customer service team at info@boardwalkbuy.com if ever you require assistance with your products or any future orders!
We look forward to providing you with more amazing deals int he near future!:)
Kind Regards,
Boardwalk Buy