Kerry R.

Ordered a item at beginning of May 2019. It's now almost October and still have not received. Sent numerous emails and get the same canned response that they are looking into it. I asked for a refund 2 months ago and they told me they couldn't because order has been sent to warehouse. Still have not received item or refund. Am going to Submit a BBB complaint and a complaint with the State Attorney general for deceptive practices.

They have the worst customer service and return program ever. I have been trying to get bars stools returned due to the manufacture putting wrong pieces in 2 of the 3 boxes that I received. I have given them everything they have required MULTIPLE times but still have a hard time getting my money back and sending the merchandise back to them. They tell you they will get back with you and then you have to get back with them because they DO NOt follow thru. Then you get a whole different customer service agent and they want you to start all over from the beginning. I highly discourage anyone from using this site. Wayfair and Overstock are 1000 times better than this company who I do not see staying in business very much longer if all these bad customer service reviews continue. I will be opening a dispute with my credit card company and probably filing a complaint with the BBB to get this taken care of.