I've been emailing this seller for weeks asking about a status of my order, tracking number, etc. Zero response. Luckily I paid via PayPal. I'm in the middle of a PayPal dispute, which will hopefully result in a refund of my money. Stay away from this seller! They appear to be a scam.
After my purchase I found all these negative reviews, trust me, they are all true. We placed two orders on Dec. 3rd and 5th. PayPal paid for these immediately. When we check our oder status is just says paid and unfulfilled. I have sent them 6 messages via Facebook and email. Got one response asking me to not send multiple inquiries. Just glad I used PayPal so I can get my money back!
I bought a jewelry set for my daughter as a surprised gift, upon receiving the item, it surprise me that the item was damaged and immediately I request for replacement because I need it for a very special occasion. Was told no several times. I'm luckily the care support replied my email immediately and we had a very nice conversation and they really help me for immediate replacement of the jewelry. Working with the customer service was very easy. They reply very professional. You will not be disappointed. The support stand behind her company and this is the way a good company should act. When the jewelry came to our doorstep and gave it to my precious daughter, we are bought happy with the new set of the jewelry with simple letter inside. :)
I bought the Water Jet nozzle that "turns your garden hose into a high pressure washer" and it does NOT do as advertised. Nice solid product, not made out of plastic but does not produce the pressure or cleaning ability they show.
I ordered something from them for my husbands birthday, two weeks before his birthday. Long story short after three emails back and forth and a faulty tracking number, still nothing! This is a month and a half later by the way and i was originally told i would receive it within 48 hours smh never again!
I ordered 2 of the speakers and have yet to receive them. I was told I would receive them in 4-7 days. That was over a week ago. Still haven't received anything and they do not respond any more to emails. Horrible customer service.
I received mine today after placing the order on May 3. It came in a plain cardboard box with no product label card and no second nozzle. AND, when I tried to connect it to my hose, it would not work. A real POS.
I ordered two Bluetooth shower speakers... they took forever to send them out so instead of being Christmas gifts they turned into Valentine's gifts... I opened one when it arrived and it worked great... the other was opened as a Valentine's gift and the charger did not work (right out of the package). I contacted them and they said sorry it's been 30 days... but here's 15% off your next purchase... NO THANK YOU! I ordered two items and had two problems (late arrival and defective product that wasn't replaced). Never ordering from here again and I advise no one to order from here.
Wish I'd read the other reviews of this company before I ordered from their site. The item description and images showed 3 soap/shampoo/conditioner dispensers side by side. They appeared to be high quality. When they arrived, they were not sets of 3. Rather, they were individual dispensers that would have cost 1/10th the price at Home Depot or Lowe's.
Customer service did respond to offer 20% off on my next order, to "compensate" me for my dissatisfaction.
I am taking this beyond review sites. I will be contacting the attorney general of New York (where they are based). Consumers need to be aware of how cheap their goods are, and how poor their customer service is. You WILL be dissatisfied with your purchase, and you WILL be stuck with the bill.
Please help those of us who have not received the merchandise we paid for from Boardwalkbuy.com, and help us to get the word out that this company is a scam! There are over 50 negative reviews on sitjabber.com from consumers who have placed orders, their credit cards are charged the same day, the merchandise is never shipped, and when the consumer contacts the company, they tackle the infamous computer generated email responses of nothing but lies on when their order is going to ship.
I placed and order for a hair straightening brush on 12/15/16, I have still yet to receive my merchandise, of course my credit card was charged the same day. I too have emailed the company two different occasions and only once did I receive a response that "due to the unusual high volume of orders your order is excepted to be delivered in 4-5 business days"
Facebook please stop Boardwalkbuy.com from posting adds on your site allowing merchants to scam your followers.
I ordered a product in 10 minutes later tried to cancel it and wrote them a letter they emailed me 13 days later and said they couldn't do anything about it that they were processing my order I still haven't gotten the product there's no contact number for pathetic company don't waste your time
I agree with "stay clear of this company." They are terrible. The hair straightener marketed for "all hair types" does not work on curly hair and company refused to take back. The item also arrived on 12/27 despite being ordered three weeks before Christmas. The second item on the order was never shipped - though when I did complain at the same time as straightener, they said they would send "another" but I am not hopeful about the quality of that item.
I ordered from them with hesitation. After I ordered was when I discover all the negative reviews. I actually got my products rather quickly to my surprise. It was junk. Absolute junk. This company is not out of the u.s. and they have east coast shipping their junkie product. They Banned Me from leaving any types of messages on their Facebook site. I guess they didn't like what I had to say. I couldn't instant message them anymore because they blocked me from that too. But I did get an email from them stating they talk to the manager of the warehouse and that they would give me 20% if I kept the product. What a joke. It doesn't work and not only that, it seems a lot of things dont work. It's a shame there are so many fraudulent companies out there like this on Facebook and as a buyer you have to do your research before giving you money up. My bank had no problem giving me my money back that's for sure.
I purchased a straightening hairbrush. While I did receive my order in a timely manner, the brush itself would not turn on and it arrived with someone else's hair in the bristles. Totally disgusting and unhygenic. I requested a refund by facebook message and email. It took a month to garner a response from the business and their offer of a refund was totally ridiculous. My options were to foot the bill to ship back their product or keep a defective item for 20% off. This business is a total scam and they need to be exposed.
I ordered 3 items. After getting them nothing works so I asked to return. I was told my order was hygiene products and final sale. How are kitchen drain plugs hygiene products? The other was advertised as anit snoring device and the box / packaging for what came say Air Purifier, noting with Anit Snoring.
Still emailing back and will credit card company next.
I am having the same exact problem. I want to return an item that doesn't work. They offer to fix it through the Facebook Messenger app, but I told them I don't want that. I want a refund. They are not responding now at all. I am so frustrated and just want my money back. They won't tell me how to do that and get a refund. This is so unprofessional and not good business!
, received my power washer after SIX weeks. No directions in the box. What was the extra black piece that was in the box for? Also what is the little knob on the side for? I wanted it to clean a brick patio but it doesn't do any more than my hose nozzle on a high spray. SO disappointed.
My item was supposed to be shipped in 5-7 days, and it never arrived. I have e-mailed and called the company to no avail, so I opened a claim with paypal to get my money back. I wish I could leave them zero stars, but it wont allow it.:-(
This company is probably a huge scam. I bought a Superman shirt for my husband as a Christmas present and it said shipping would be 5-10 business days. It's been 3 weeks and I have no idea where my shirt is :( I contacted their customer service and demanded a tracking number of my package and it still says it's in China for more than week! Very dissapointed with this purchase and will never order anything anymore! I don't even think I will receive my item :(
I was having some trouble with items 'coz my product was lost in transit upon delivery and got to speak to BoardwalkBuy Support Team who was very capable and able to help me sort out my issue in record time. They make sure everything was in order.
Fantastic service!
Overview
BoardwalkBuy has a rating of 1.6 stars from 332 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BoardwalkBuy most frequently mention customer service, credit card and tracking number. BoardwalkBuy ranks 797th among Electronics sites.
Your Interests First
We offer the lowest prices for products and services featured on our site. Guaranteed. We will match and beat any price advertised by another company for the exact same product. We eliminate the fluff and gimmicks from our operations. Thus allowing us to pass the savings on to you.
Honesty/Transparency
We are open an honest about all products. We are customers as well, we know what it is like to receive a product and be unpleasantly surprised. This is why we disclose all relevant information about the products and services we offer and will resolve any issues you may have.
Superior Customer Service
We like talking to you. Really. Contact us about a product you have purchased, or to share your experience (good or bad). We’ll do what it takes to make things right.
Who is Boardwalkbuy?
Boardwalkbuy features products from a number of companies including national brands, retailers and boutiques. By providing the merchants with sales, we negotiate incredible deals with them.
Where are Boardwalkbuy's Products Made?
We work with a number of brands and businesses that produce goods around the world. Many of our items are made in USA and Canada!
What delivery methods does Boardwalkbuy Use?
It depends on the business that is shipping out your goods. Most businesses ship using USPS, UPS, DHL or Fedex.
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- Toronto, Ontario, Canada
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members