I ordered a Peekaboo bear for my great grandson for Christmas. When I unpackaged it to wrap it, I found that it's speech was garbled and not understandable. I asked after Christmas for a refund, and they replied yesterday that since it was over 30 days from purchase that I could not return it. It is totally useless, so I am stuck with it. There was nothing in the packaging explaining their return policy, or even their company name or contact. I had to look up my email to find an address/contact. I wish I had read the review on this company, and I NEVER would have ordered from them.