BlueflyReviews 374

Ordered shoes that was priced, on their website, at $121; however, upon receipt, there was a sticker on the shoes that read $46. I've attempted to get the difference back but was told to send the shoes back and they'll refund my money, minus shipping, and supposedly they had attached the label to the email, but it was not attached. I asked several times. There was no return label. I've been bamboozled! Wish I'd read the reviews first.

This was my first time ordering from this company and it will be my last I placed an order received two emails with shipping and tracking so I waited 48 hours tracked my two shipments I get message saying USPS waiting package so I call blue fly they tell me the will look into and call me back nothing from them I called two days later tell them I have two orders with tracking explained the issue there reply give it a view more days until monday they stick to there scripts and seem not intrested in helping there customers locate packages they have cleared paid for, I will contact them again until they either locate my packages or I cancel and get refunded Dont buy from here if you need asap. Very slow and unsupportive yo there customers

I ordered a pair of $300 sunglasses from there and they broke 2 months later. I always put them in their case, didn't drop them, didn't step on them, didn't sit on them, cleaned them - essentially i took very good care of them. I called customer service when it happened and they were very unhelpful. Their return/repair policy is 14 DAYS which makes sense for returns but repairs? Cmon. I get that it's discounted designer items but they should still stand behind their product and not treat their customers like crap. I will never be purchasing from this website again and suggest you do the same.

Ordered a jacket, customer service was extremely quick in answering a couple of my inquiries. Loved the item I received - it arrived in a timely manner. The only reason I'm docking one star is that the jacket did have a couple small holes in it. Nothing really noticeable but still a little disappointing. But I guess it's not that out of the ordinary considering the great price. Based off of these reviews I was a little worried but overall I had a good experience.

After being a long time Bluefly customer I initiated a return for an expensive dress which didn't fit. I was two weeks late in returning and was denied any type of exception. I buy from all the other major sale sites who have return policies in excess of two weeks and did not realize that Bluefly's return was shorter (NO paperwork included in box). I will NEVER buy from them again. It is a shame that they don't place a higher value in their customers.

I placed an order on Bluefly.com on September 1st, 2018. 5 pairs of shoes (2 Roberto Cavalli Loafers, 2 Versace Sneakers, 1 Versace Loafer) I received from this order are FAKE/REPLICAS of the designers shoes I intended to buy. It was not hard to see that the shoes were fake and are of bad quality. Another sad part of this bad experience is the fact that all 5 shoes from 2 different designers have the same identical plain black dust bag, which I also found very odd and not funny. I have been trying to contact them to get the issue of these KOCKOFF shoes resolved without success. I want to return these 5 pairs of shoes ASAP. It is impossible to reach Bluefly customer service over the phone or get an answer via email.
Someone please help me with this nightmare. Hopefully, I hear from them soon. I am very disappointed of Bluefly that prone to be selling only AUTHENTIC designers articles. I am trying to understand why their suppliers dropped the ball on my order and sent me those FAKE shoes.

I placed an order for a top on Bluefly. Shortly after placing my order I received an email advising the order had shipped. After not receiving the item for weeks, I checked the tracking link and it showed a label had been created but the item was never shipped. Despite repeated emails to Bluefly, I've only received one response from a customer service representative (written in poor English) advising Bluefly is looking into the issue. It's been weeks since I ordered this top and I have a little to no confidence I will ever receive it. I plan to dispute the transaction with my credit card company. Do not purchase from this site.

I purchased 2 pr of shoes from blueflly. This did not fit properly so I proceeded to try to get in touch with them. It took me a week before I finally reached someone and at that point she informs me that my return time is 14 days from the arrival date. She said I was 2 days over but would take care of it. I returned the shoes within 2 hrs of speaking with her and was expecting $60 minus the 7.95 fee for shipping. Instead I was issued credit for $22.05. I have now tried for days to get in touch with them again DO NOT PURCHASE FROM BLUEFLY... I WILL ONLY USE ZAPPOS! NO RESTOCK FEE, GREAT CUSTOMER SERVICE, 365 DAYS TO RETURN... THANKS TO PAYPAL THEY ARE TAKING CARE OF THIS FOR ME.

I ordered three products from this site and only one arrived. The first time I called, the CS agent hung up on me. The second time, the hold time was over 10 minutes. No one answered and I hung up. My email has gone unanswered. I had to contact people through Linkedin. Several weeks later I see a partial refund on my credit card, after the company publicly states that they couldn't find my order. Then, they post my PERSONAL INFORMATION on public website. A retaliatory, unprofessional and illegal practice. Yet another example of how ridiculous Bluefly.com is. Stay way. Tell your friends. Read the over abundance of negative reviews.

Bought Saint Laurent bag from bluefly. When it arrived, the bag came with box, dust bag. The bag is new and authentic. The biggest problem was it didn't came with an authenticity card. Contacted customer service, they said since they got the bag from another company (rue lala), there's no way for them to get the card. That lowers the value of the bag. I didn't return the bag since it's authentic and bought it for a really good price.

The worst experience ever! I wish I have read the revies before I bought the goods, just the idea of checking out every online retailer I wanted to use never occurred to me till now.
NEVER NEVER NEVER BUY from BLUEFLY, please! You will save both your money and your time.
To return the goods is virtually impossible. The process of returning, which is so courteously explained online, doesnt work. You get the error message right from the start.
The customer service phone number is a hoax. Answering machine tells you BS about «unusual customer calls volume whatever option you choose and if you are stubborn enough to wait for 20+ minutes it simply offers you to leave a message. No way to get back to these people with your returns and exchanges. It is a TOTAL FRAUD!

Be careful when you buy any final sale items from Bluefly. I bought a pair of boots that was marked as FINAL SALE. It was advertised as NEW, but when it arrived, it was already worn! The bottom of the shoes had some dirt and looked being worn several times. The tag was detached, and the box was all nasty. I contacted customer service, and explained that the boots wasn't the same as advertised, but they kept telling me that the item was marked as FINAL, and because of this reason, the item was NON-RETURNABLE! I have never experienced such a horrible service like Bluefly. This was my second purchase from them, and I will NEVER RETURN.