Can not fix my order the system electronically pick my former address on there site. I emailed then seconds after I saw the receipt in order conformation email. There is no way to correct the address they say. They will not cancel the order and the will not refund my money these guys are thieves i have al really contact the better business bureau. Please dont use them as a provider at all. Unless you are willing to get RRRROOOOBBBBEEEEDDDDD!

I purchased over about $750 worth of clothing from Bluefly on July 25th, I received it on the 27th. I have been attempting to return it since Saturday morning 08/08. I received a reply from someone named Dominick who has repeatedly told me to click the button that says "Create a Return Label" to which I have repeatedly told him that I checked out as a guest and therefor the site does not provide that option - it only provides the option to "Click here for Returns" which then takes you to the following instructions. E a Return Label" it instead only offers me the option to "Click here for Returns" which then takes me to the following page which states: "If you see a link that says "Click here for Returns," please contact customer service at *******@bluefly.com to start your return. Indicate your order number and the items you would like to return and someone will follow up with you to create an RMA & provide a shipping label." All of which I have done only for him to tell me to click "Create a Return Label" which I have repeatedly told him it DOES NOT allow me to do. I have sent this guy 4 emails asking for him to please simply follow the process as stated on the website and "create an RMA and provide a shipping label" and it takes forever to get a response, and when I do he just says the same thing. There is no customer service number, and as far as I'm concerned this is a fraudulent business. I have never had this awful an experience with any online shopping boutique and I spend more that I'd like to admit monthly on clothes from RueLaLa, Gilt, and HauteLook regularly. This was my first and last time at Bluefly and I'll be making sure all of my friends who share in my shopping addiction do the same.

Here's the last response I have received from Dominick - their "Customer Support" Rep after 3 emails articulating the situation and I have provided screenshots of the site clearly directing me to him (I have attached them for your viewing pleasure)
>
> Please see my previous response. You didn't check out as a guest so you can do the return right from the order in your account.
>
> Thanks,
> Dominick
> Bluefly Customer Support

I had heard Bluefly was a reputable company, so when I was asked to help a friend find the perfect engagement ring for his girlfriend, I found the perfect one on Bluefly for him! He loved it, and I ordered it for him on March 14,2018. It took one day to verify my billing information and the shipping information (to another friend's house in the same town as my friend) which was expected.

Then the issues began in what became a horrendous saga of drama over what should have been a simple process. I heard nothing from Bluefly for 7 days. On March 21, I called their customer service center for an update. It turns out the ring had been shipped on March 20, and no one had updated the order record. The item arrived on March 22nd. It was the correct ring setting. IT WAS THE WRONG STONE! The center stone was supposed to be a dark blue sapphire. Instead, it was a teal stone. NOT THE SAME STONE as was shown on the website. My friend was extremely upset- this was not the ring for proposing to his girlfriend!

I immediately contacted customer supported and reached Elena, an assistant manager, who took the pictures I sent her and contacted the vendor to resolve the issue immediately. The vendor sent a return label on March 23, and the ring was sent back on March 23.

I had to reach out to Elena and/or the customer service center every single day for an update. They did not reach out to me with updates proactively.

On March 27, I received an update from Elena that the item should arrive that day back to the vendor and she would personally make sure that the right stone was put into the ring and shipped out with expedited shipping within 1-2 days back to my friend.

On March 28, the friend who was the shipping address person (not ME- the PURCHASER) was left a voicemail that the order had been refunded! I was not notified and had my friend not checked her voicemails for any reasons, we would have had no idea that this had happened. I was not called, emailed, or contacted in any way. NOT WHAT WAS NEEDED! When I contacted Elena to find out what had happened, I was handled by Michael, a customer service representative whose response was to reorder the item. This was on March 29, and Elena would personally make sure it was sent out immediately. However, the price of the ring had now increased from $458.09 to $503.99. There was no way on earth that we were going to pay MORE for a ring that had been WRONG EVERY STEP OF THE WAY. My friend needed the right ring immediately for an out of the country proposal and was legitimately extremely upset, as was I, as the entire ring cost was still on my credit card, and we had no ring to show for all of this hassle.

I will NEVER do business with Bluefly ever again and I strongly discourage anyone from ever working with them. This was completely ridiculous. I ordered a ring. I should have gotten that ring. Easy. That's the entire purpose of the company. No customizing, nothing special, size 7, ring, as pictured on the website.

The vendor somehow got my information and called me by accident on 3/29. I was able to get things sorted out directly with the vendor (THANK GOODNESS) because Bluefly was not going to be able to get this done at all for me.

Then on 4/4, I finally got my refund back on my credit card... for the incorrect amount based on what I paid Bluefly for the ring in the first place! WHAT?! We'll see how long it takes for something this "difficult" to get resolved... at least the ring got sorted out by the vendor. I have filed a dispute with my credit card company as I will never deal with Blueflys customer service department again. Bluefly's customer service was reprehensible at best and atrocious at worst. Do not trust this company to handle anything with accuracy or efficiency. In todays world, there are other options. I urge you to seek other companies and save yourself the time and headache.

If you are reading this and have not bought from Bluefly yet, PLEASE CONSIDER USING ANOTHER SITE as it's definitely not worth the risk! I really regret buying from them and wished I had read the reviews here before ordering. Thanks in advance for reading this long write-up.

Firstly, it took several days to place my order as Bluefly had just started accepting international orders and had technical difficulties processing this via their site. I was fine with this as their rep replied to my emails in a prompt & proactive manner, plus it seemed fair that a new service would not be at 100% yet. I was just happy that the item was still available after the 3-4 day delay and my order was finally accepted on 19 Sept.

The REAL PROBLEMS started after emailing them (12 Oct) about the whereabouts of my parcel as it had not arrived and a self-tracking service had not been offered.

A new rep finally responded on 19 Oct. She had contacted their overseas delivery service and concluded that the order was lost, therefore a full refund was promised.

This all seemed ok until checking my credit card statement, I was surprised to see TWO charges for the same amount (both processed on 6 Oct), but only ONE refund for the same amount (8 Oct) from Bluefly... where did the extra charge come from?

What followed was repeated unsuccessful attempts to clarify the new issue with their "customer services" team. Between us, there has been a staggering total of 17 emails + 2 calls to date... and don't even get me started on their painful call waiting times or having to send numerous follow-up emails!

More frustratingly, they have implied the misunderstanding was at my end and were not willing to look into things further. So, I called my credit card company to clarify Bluefly's activities in case, and they've confirmed I had indeed paid the same amount twice but had only been refunded the same amount once.

It was clear Bluefly had put through an additional unapproved charge on my card and the error was on their end.

Armed with this new info, I called Bluefly at the start of their business day to speak with my email rep to resolve things quickly (as previously instructed if I still had further inquiries). She was busy on another call, so her colleague took down my details as "they could not" transfer me, which is frankly surprising in this day and age.

I was assured she would call me back despite being based overseas, he even said "I am personally walking over & putting your message on her desk (now)". I even emailed her directly afterwards so she would know I was expecting a call, as well as repeated my contact details, outlined what my credit card company had said, and even suggested to align on a time to discuss if easier due to time zone differences...

It's been 2 business days and she has yet to call back or acknowledge receipt of my message or email as requested.

Yet another brush off... anyway, I've had enough time wasted by Bluefly as they clearly don't care about customer service. It is especially scary how they can charge whatever they want to your credit card and refuse any responsibility for it. Instead, I will be putting a fraudulent claim via my credit card company (like the many others here), and hope to get my money back soon.

I order a watch, Order # *******5790, Jules Breting Discovery One Men's Watch, as a gift.
The watch is supposed to be water resistant, however, when it rained the watch became water logged. There was no warranty with the watch and I wanted it replaced as what I received is defective. Customer Service advised they were not able too because it was past the return policy. 30 DAYS PAST THE RETURN POLICY. So was it supposed to rain within 30 days of receipt of the watch so I would of been able to detect the defect?

They also advised to contact the manufacturer which is in a DIFFERENT COUNTRY and there is supposed to be a year warranty on the watch but the warranty card was not in the box! So I am left paying for a defective watch that this company sold me and REFUSES TO SATISFY THIS DISATISFIED CUSTOMER. I LOVE TO SHOP BUT WILL NEVER SHOP FROM THIS SITE AGAIN!

UPDATE:
After this review was posted a representative emailed me and advised they would refund my money once I send the watch in. I advised I did not request a refund, I requested an exchange. It was a gift and the fiancé liked the watch so he wanted to keep it. The representative advised they were not able to exchange the watch. The representative gave me a $50 credit. I did not respond. A week later I received a full refund.
So I change my 1 star to 2 since BlueFly did their due diligence, although I still did not get an exchange and I had to go through all the back and forth. But for the money refunded the watch can be fixed. I probably still would not shop there except to spend the $50 credit.

2ND UPDATE
Tried to use the $50.00 credit and ordered a necklace #*******745.63.94 was the total. A week later I received an email saying they canceled the order because the necklace is no longer available. Here it is a week later and I have not received my credit back or the 13.94 credited back to my bank account. I sent a follow up email and they responded back with an email saying they are researching the matter and will get back to me! WHAT IS THERE TO RESEARCH?

So first a year and half ago, I made tom ford shoes purchase, it was delivred to me just fine and fast, few months later I ordered valentino shoes and bottega venta wallet and they were also delivred to me just fine, the delivery was fast and confirmation was fast too! I even began to think that bluefly is actually the best website to order from! I ignored what people said here. I thought they were lying. Anyway so couple months after every time i try to place my order there it just won't! I buy with my VISA Credit Card and one of these times they charged my MasterCard! I thought to myself it was weird that they did! I changedd my MasterCard to a new one, just to be in the safe side, couple weeks ago they had a valentino shoes that compeletly blow my mind I said to myself I must get it so I pulled the trigger I tried to purchase it I couldnt I tried 3 times, and I even called my cozn to order it for me by phone but then THANK GOD I changed my mind last min and I told her don't!
Next day, my VISA Credit Card company because there is about $1000 purchase made in INDIA! What! How! It turned out that bluefly they stole my credit card information and they took the money from my VISA purchase, and everytime I talk to them they dont reply to me they ignore my chat msgs! THEY ARE SCAM FOR REAL NEVER EVER ORDER FROM THEM!

This is NOT an ethical company. This is the second time (and believe me the LAST time) they have screwed up a store credit of mine. I had about $186 of in store credit. On 1/19/17 I purchased two dresses - the total of the two came to $186.98 - so I paid via the store credit (with the balance of less than a dollar to my visa card).

Within 10 minutes of placing the order I got an email from Bluefly saying that they couldn't fulfill one of the dresses (which was $113.99) but the other dress (which was $72.99) was going to be shipped. Well - disappointing - but that sometimes happens as I realize their inventory is limited on each item. But I would expect the $113 store credit I used for the dress that they couldn't fulfill would immediately be put back into my account. I checked that evening - and NO store credit. What?

Their customer service department hours are only Monday- Friday (really?) so I sent an email to the customer service department explaining my situation on 1/22/17 (they say "Our flyreps will do their best to respond to your email within 24 hours"). Well - after 48 hours and NO RESPONSE - I started a live "chat" with Carolyn in the customer service area. After explaining the situation she said she would absolutely make sure the $113 credit was restored to my account and she would be in contact with me by the end of the day.

Well, you guessed it, NO EMAIL or CALL and most importantly NO return of my store credit FOR AN ITEM THEY COULDN"T FULFILL!

What is even shadier is the dress I originally wanted but they couldn't fulfill is STILL IN MY ONLINE CART and looks like it still available in the size I wanted. What is that all about? I thought you didn't have the dress in that size? Send the damn dress is it's in stock or take it out of your inventory!

At best, this is the worst run company I have ever shopped at... but now I'm thinking it just down right unethical. Not fulfilling items that they show are still in stock AND not reimbursing for the store credit I used to purchase the item they couldn't fulfill - that is stealing!

RUN AWAY FROM THIS COMPANY AS FAST AS YOU CAN!

I have never had a bad experience with Bluefly

What a joke for a business! Ordered a watch got the confirmation email which was followed by another email saying canceling my order due to billing address doesn't match the credit card. I called customer service. I verified all the info correct. She even told me i will let credit dept know you verifed info so they dont kick it out again. She put it through again. Same thing happened again, said billing address doesnt match credit card. I call my bank and get them on 3 way call with bluefly.com, bank verifies that is my correct billing address, I'm told by rep she's sorry but can't put it through again THEIR fraud dept detected SOMETHING and they have had alit of problems with fraud, (are you sitting down?) she said and it was going to a different address than me. I said have you ever heard of sending a GIFT to someone for their birthday. Mayberry is not dead. What a joke. So then my bank on 3 way says the two charges went through and have been deducted from my debit card bank acct. I'm sure my bank rejects a charge if info doesn't match too. So on 3 way my bank TD bank a great bank says so our customer doesn't have to wait for a refund fax me your OK tobremive these two charges over $200 on bluefly letter head and we can remove them from Mrs Russo's acct in 2-3 hours. She says I can't connect you to the fraud dept. Orders are in a Q and you can't talk to them. They make their own determination. I demand a supervisor. Hours later a call from Virginia. Darryl the stupid visor tells me the same things. I explain who gets their bank on the line and calls twice trying to rectify a problem if they are fraudulent. I gave customer service my home number for him to call. He said well maybe give us your home address instead of your po box. I said then it won't match my billing address on credit card and I don't get mail at my house for security reasons. I don't like credit card statements bank statements not secure so got a po box over 20 years ago. And any moron knows unless getting a pacjage ups or FedEx, regular mail man won't deliver without a mailbox. So they would have to ship my watch uos or FedEx etc. He couldn't verify how it would be mailed. He asked if I could give him another creditcard. Yeah, you have over $200 taken ioff my debit credit card checking now, and won't mail my order but want me to give you another card which has the same po box billing address? Gosh I will read reviews BEFOE placing an order with a company like bluefly.com again. Still waiting for my refund of over $200. I immediately ordered from amazon.com. Amazing my order went right through. Why did I waste 3 calls on bluefly.com? Trying to rectify their problem. Disgusted with no satisfaction from bluefly.com. Gosh, I wonder if they will have trouble crediting my bank acct back since they claim the billing didn't natch my credit card. I expect a call from barney five telling me to cancel my po box before they can mail a check refund to my physical address. What a home company. How do they keep customers and make money with barney fifes running the cartoon show. Discussed Mrs Russo in malabar Florida. Ohhhhh, they told me I was wrong when I said don't mist people order gifts for others so it us sent to a different address. In case that was the real problem. They said actually its rare most order to go to their hone. As I said. Barney five company and employees and supervisor I think Darrylbout of Virginia.

HORRIBLE Customer Service