Letitia W.

I order a watch, Order # *******5790, Jules Breting Discovery One Men's Watch, as a gift.
The watch is supposed to be water resistant, however, when it rained the watch became water logged. There was no warranty with the watch and I wanted it replaced as what I received is defective. Customer Service advised they were not able too because it was past the return policy. 30 DAYS PAST THE RETURN POLICY. So was it supposed to rain within 30 days of receipt of the watch so I would of been able to detect the defect?

They also advised to contact the manufacturer which is in a DIFFERENT COUNTRY and there is supposed to be a year warranty on the watch but the warranty card was not in the box! So I am left paying for a defective watch that this company sold me and REFUSES TO SATISFY THIS DISATISFIED CUSTOMER. I LOVE TO SHOP BUT WILL NEVER SHOP FROM THIS SITE AGAIN!

UPDATE:
After this review was posted a representative emailed me and advised they would refund my money once I send the watch in. I advised I did not request a refund, I requested an exchange. It was a gift and the fiancé liked the watch so he wanted to keep it. The representative advised they were not able to exchange the watch. The representative gave me a $50 credit. I did not respond. A week later I received a full refund.
So I change my 1 star to 2 since BlueFly did their due diligence, although I still did not get an exchange and I had to go through all the back and forth. But for the money refunded the watch can be fixed. I probably still would not shop there except to spend the $50 credit.

2ND UPDATE
Tried to use the $50.00 credit and ordered a necklace #*******745.63.94 was the total. A week later I received an email saying they canceled the order because the necklace is no longer available. Here it is a week later and I have not received my credit back or the 13.94 credited back to my bank account. I sent a follow up email and they responded back with an email saying they are researching the matter and will get back to me! WHAT IS THERE TO RESEARCH?