This is NOT an ethical company. This is the second time (and believe me the LAST time) they have screwed up a store credit of mine. I had about $186 of in store credit. On 1/19/17 I purchased two dresses - the total of the two came to $186.98 - so I paid via the store credit (with the balance of less than a dollar to my visa card).
Within 10 minutes of placing the order I got an email from Bluefly saying that they couldn't fulfill one of the dresses (which was $113.99) but the other dress (which was $72.99) was going to be shipped. Well - disappointing - but that sometimes happens as I realize their inventory is limited on each item. But I would expect the $113 store credit I used for the dress that they couldn't fulfill would immediately be put back into my account. I checked that evening - and NO store credit. What?
Their customer service department hours are only Monday- Friday (really?) so I sent an email to the customer service department explaining my situation on 1/22/17 (they say "Our flyreps will do their best to respond to your email within 24 hours"). Well - after 48 hours and NO RESPONSE - I started a live "chat" with Carolyn in the customer service area. After explaining the situation she said she would absolutely make sure the $113 credit was restored to my account and she would be in contact with me by the end of the day.
Well, you guessed it, NO EMAIL or CALL and most importantly NO return of my store credit FOR AN ITEM THEY COULDN"T FULFILL!
What is even shadier is the dress I originally wanted but they couldn't fulfill is STILL IN MY ONLINE CART and looks like it still available in the size I wanted. What is that all about? I thought you didn't have the dress in that size? Send the damn dress is it's in stock or take it out of your inventory!
At best, this is the worst run company I have ever shopped at... but now I'm thinking it just down right unethical. Not fulfilling items that they show are still in stock AND not reimbursing for the store credit I used to purchase the item they couldn't fulfill - that is stealing!
RUN AWAY FROM THIS COMPANY AS FAST AS YOU CAN!
Hi Ann, we're very sorry about your shopping experience with us and would like to look into this issue for you. Your order details have been forwarded to our team for immediate investigation and a Bluefly member will be in touch shortly with an update. Thank you.