I purchased 2 pr of shoes from blueflly. This did not fit properly so I proceeded to try to get in touch with them. It took me a week before I finally reached someone and at that point she informs me that my return time is 14 days from the arrival date. She said I was 2 days over but would take care of it. I returned the shoes within 2 hrs of speaking with her and was expecting $60 minus the 7.95 fee for shipping. Instead I was issued credit for $22.05. I have now tried for days to get in touch with them again DO NOT PURCHASE FROM BLUEFLY... I WILL ONLY USE ZAPPOS! NO RESTOCK FEE, GREAT CUSTOMER SERVICE, 365 DAYS TO RETURN... THANKS TO PAYPAL THEY ARE TAKING CARE OF THIS FOR ME.