Bluefly

I have to say so far my experience with the bluefly has been positive. It also has really good discounts on brand names. I even bought a vera wang dress which turned out to be a bargain. For example stuff on Prada may not be the best prices but they do go on sales and it is better than the outlet prices. Also you do not have to drive to the outlets!

I've read other review about the cashmere having holes. Unfortunately my cashmere whether bought from other retailers have holes! It is just the nature of having wool, cashmere which bugs love to eat.

NEVER EVER order from here! Made an order that I had to cancel the following day (found a better deal at another store) and they said "Not a problem! We can cancel that for you, you should receive a refund withing 72 hours." The following day I get two emails stating that my order has now been shipped! I call them (numerous times since they do not answer on the first call) and they say oops! Our mistake, it was never cancelled! Now i have to wait over 20 days for the order to come in, ship it back, and wait for a refund! Unbelievable! Unreliable customer service!

I ordered a pair of size 9 shoes. They took over 10 days to ship, and when they finally arrived, they were the complete wrong size. I called customer service and they didn't even apologize and the representative jackie refused to let me speak with a manager. I pressed her to put me on with a manager, and she said she could take my number down and promised someone would call me back that night. No one from management ever called me.

Horrible customer service, and incompetent service.

I purchased some winter boots. They were cheaply made, I couldn't even get my foot into them because they had no tongue or zipper. The laces were just for show.

I returned them and they charged me $15. I will never order from them again.

The absolute worst! Stay away! Refunds are unrsoved, promises made and not kept. Be aware you are dealing with "third parties" and nothing can be done by bluefly if there are problems! Do not purchase anything fro bluefly unless you have no plans to return the item or deal with refunds and people that do not get back to you. I have been waiting over a month for a refund and no follow ups as to status are made unless I spend an hour each day talking to a representative.

They doesn't give a $hiT about the customers. They are liars and crooked. Please do not buy from them. They get their defective products from different merchants and they have no idea what they are selling. I'd avoid this website like plague. I bought a pair of New Balance. It clearly says on the description page they were made in the US. But when i received them i found out they were made in Vietnam. Bull$#*! lies! I called them and asked if they could refund because they deceived me. Now they are telling the shoes are worn and we dont issue refund on worn items. WTF! You liars!

This has to be the worst experience ever. The website went back to old addresses I had on file and used an express checkout without any warning. I tried to cancel my order or call to have it cancelled and there is no customer service at all. I tried calling my credit card company and Bluefly has already charged my account 800 dollars for the item and there is nothing I can do. I do not want the item. I tried to cancel immediately and there was no way to contact the company - no call center on to email them. This is a poor website and even worse customer service. If I am charged for this and get no response I am plastering this over social media and to the Today Show. This is ridiculous.

Order 5 pair of shoes only received 2 pairs. Shipment says delivered however they were not delivered idk if its fedex or usps at fault, or if package was stolen. However i keep calling blue fly 1800 number and it seems to be disconnected, everything has been email, now i a emailing blue rep back and forth all day, and it seems like a run around all day to get my money back or my darn shoes. They keep telling me i have to file claim with fedex and usps, they keep telling me blue fly did not ship packages, then why is blue fly on my Bank Statement? This is a hassle, time consuming, i wont be using them again this is absurd

BlueFly has the worst customer service of any online store in which I have shopped. Customer service makes or breaks a good shopping experience, It doesn't matter if you get a great deal and then cannot return it because it doesn't fit. Or, you can return it but your return isn't credited to your account. And you have to pay for the return, to boot. And depending where you live, drive miles to drop it off. To add insult to injury, the return process is complicated and have to wait on the telephone for quite a while before a customer service agent is available. Horrible experience. I will never shop there again.

"I was one of the earliest customers of bluefly 1n 1999. I bought two Daryl K sweaters, which were very nice, and then a new bedding set. I returned the bedding and they credited my account. The only problem was that I was unable to access the credit, as I could not change my address on the account, nor have them sent to me at my new address. Spent many hours on the phone with them, and still they clung to this ridiculous policy to screw me out of $150. I never shopped with them again, and am still bitter about it 14 years later. Bluefly essentially stole my money, and it appears that, going by other reviews, they are somehow still doing the same to other customers all these years later. How in the world have they stayed in business? This is a horrible, horrible company and I hope they get exactly what they deserve. I hate this company and will always remember that they stole a little chunk of my youthful innocence. Burn, bluefly, because you absolutely suck."

Ordered shoes that was priced, on their website, at $121; however, upon receipt, there was a sticker on the shoes that read $46. I've attempted to get the difference back but was told to send the shoes back and they'll refund my money, minus shipping, and supposedly they had attached the label to the email, but it was not attached. I asked several times. There was no return label. I've been bamboozled! Wish I'd read the reviews first.

They are a fraud. You'd better call police and report them.

I ordered one top and they didn't ship it, but sent me a track number. I sent numerous emails and they didn't respond except a automatic respond mail. They didn't explain why this happened, but I found out they lost the item in the warehouse, but never sent me an email or responded. They took my money. Finally I was going to call a police, and they refunded me. Again, I'm telling you they are a fraud. I don't understand how they still can run their business.