I ordered a pair of size 9 shoes. They took over 10 days to ship, and when they finally arrived, they were the complete wrong size. I called customer service and they didn't even apologize and the representative jackie refused to let me speak with a manager. I pressed her to put me on with a manager, and she said she could take my number down and promised someone would call me back that night. No one from management ever called me.
Horrible customer service, and incompetent service.