Bluefly

Bluefly is supposed to sell high-quality, designer items, but they are among the worst for returns and customer service. In one instance, an item I ordered and paid for did not ship for over a month. When I asked for a refund, they said I would have a store credit on my account. I never received the store credit months later. The website tries to scam you out of money for products you never receive. Also, they have the slowest shipping.

I got up this morning and checked my bank account on-line and found 4 charges from $1.00 to $389.95, totaling $448.95 leaving me a bank balance of $9.77 all from Bluefly.com and I had never even heard of them. I wonder how my card number was used at this establishment? And how I will make it for the next couple of weeks without this cash in my account. I vow to never use my credit card number on-line ever again! I don't know if this has anything to do with Bluefly, but there were 4 charges AND one reverse charge for $1.00. Looks like an inside job to me.

My Bluefly purse is my favorite. They provide excellent customer service. This store made ordering my new purse the easiest I've ever done. It was enjoyable. Only free shipping could have improved it.

This is the second time I have ordered something from Bluefly that they said was in stock, but wasn't! So disappointed since these were items I really wanted.

Bluefly already went out of business, once back in 2019. Leaving customers and their staff high and dry.
Here is the link to the article talking about the company going out of business:
https://nypost.com/2019/02/01/online-shopping-emporium-bluefly-buzzes-off/

I will never order from them again.

I order products and they were shipped two weeks later and after they were so late called in twenty times but their system never works, and finally after three weeks of calling my purchases have passed the eligle return date of 21 Days!
Are you kidding me 21 Days?
This is bogus! Trust me go shop on amazon.
I spoke to Heidi and Deanna of the customer service!
Its amazing how in todays days you have a website like bluefly still in business!

I have an update to the review above. I was provided with a return label to have my item "authenticated" (I had no doubt that once any expert took a closer look they would realize the shoes were fake) and today, I received the shoes back in the mail--no paperwork, no certifications of authenticity, nothing at all--just the fake shoes. I'm genuinely appalled by Bluefly's dishonest business practices and complete lack of customer support. I reiterate what I said before--stay far, far away.

They advertised new shoes, but sold me used shoes that were worn at the sole. Don't buy from here because their customer service is terrible and after addressing my concerns with the order, they just said the shoes weren't worn. That rubbed me the wrong way and I even attached photos to prove that they were worn. Ridiculous! I'll be contacting the Federal Trade Commission regarding false advertising by clearly selling a used product, but not listing the condition of it and selling as if it was new for $304. This is very misleading to consumers and if I had known they were used, I wouldn't have bought them. They didn't offer me a partial refund and I had to bug them for a return label. Oh, and also they charge $50 for return fees not including shipping. What an unprofessional, unethical company! I'm considering suing and anyone reading this should too! It's a complete scam!

I have been a bluefly customer since 2008 and have spent thousands of dollars. I was floored recently when I bought 4 dresses, only 2 of which I kept-and was away on business for a month. It was a month in between when I received the items and when I needed to return them. I was told on the phone that there was a 21 day return policy-and on the site it says 40 days unless otherwise noted. This is completely unfair and a nasty thing to do to customers. Now I am stuck with a couple of hundred dollar dresses that I don't want. The average department store is 30 days-and most stores have a 60 day or 90 day policy. 21 days or even 40 days is just ridiculous. They just lost a customer who spent thousands a year on their site-not impressed at all and will never buy from bluefly again.

I ahve tried emailing the company several times directly from the "Contact us" button on the website. Emails keep bouncing back to me. I received the wrong pair of shoes. I want an exchange or refund... not a return. Why should I pay return shipping on the wrong item? No way to reach them. Tried the phone number I found --- no number listed on the website BTW. It "does not accept incoming calls". Very frustrated. I have sent out numerous emails to company officials that I have located through online research. Those didn't bounce back as "mail not deliverable", but I have yet to get any response from anyone at Bluefly. Unbelievable that there is no way to reach customer service. The fact that they are listing a non-working email address on their website seems incredibly fraudulent. I would REALLY appreciate a response to this comment!

🖕🏾🖕🏾🖕🏾$#*! BLUEFLY! Avoid this company at all COST!My order was never delivered, they asked me to file a claim via email might I add with USPS which I did. The outcome of the claim is that USPS confirmed the order was not delivered and blue fly is still refusing to issue a refund. Really poor business practices sort of like a con artist company. 🖕🏾🖕🏾🖕🏾$#*! BLUEFLY and there $#*!TY REPS.🤞🏾Everyday I'm posting where it matters for people NOT to order anything from this raggedy $#*! unprofessional company and Reporting to BBB everyday

Bluefly has a questioning customer service and inventory system.
Bluefly has kept sending me wrong items to same item(2 times so I have made returns 2 times). I made return the 1st item, Bluefly does not issue full refund. I do not know the reason since they made mistake why I cannot have full refund(I did not wear or anything)? I have send an inquiry email but no response. I am now worrying about the refund of 2nd returned item too, pretty rip off.

I bought Celine purse from this website. I was very excited to get my hand on my dream purse... then my purchase arrived. I eagerly opened the box, only to find out that they sent me a fake purse. So fake it's embarrassing to carry. I felt that they insulted my intelligence as a consumer. Do they really think they can get away with sending fake purses? Why would I pay $700 for an ugly imitation purse? They claimed they have authentic product but they don't. Customer service sucks. Don't buy designer items from this website.

If I could review zero stars I would. Do NOT give this company your money. I purchased shoes from them, didn't like them. I was given the runaround by their rude customer service because they were trying to ride out their 14 day return policy.
I have a UPS return receipt (uploaded) showing the return I sent back to them SHOWING that their facility received my return and they still have not credited me. It's been over 90 days now

In 9/2015, I ordered a shirt from Bluefly in large, and they sent me a medium. When I called to make a return, they sent me another #$%!$#! Medium. When I returned both shirts, someone in processing only market off one shirt, so I didn't get a full refund. The nice gal in customer service said I was pretty much f--ked due to their own series of mistakes, but she was "kind" enough to give me store credit. When I went to use the store credit on some other items, a processing error has put me in limbo. So, no clothes, no money back 2 months later. At this point, I'm not sure how they stay in business. SCAM.

In October 2014 I bought a desk from Bluefly; they sent a different desk. I've been trying to get labels to return it and get a refund to no avail. Even when my credit card is the default payment method at Bluefly they charged it thorough Paypal. When I contacted Paypal to have the charge back they told me they don't cover insurance for this (purchase? Store?). I filed a complaint with the BBB but follow up is poor. Bluefly has been the WORST experience ever on my online shopping!