Angela B.

Ordered large bookshelf and paid extra 100$ for assembly-it arrived today with no assembly person and I can't even get it up the stairs, and an assembly scheduled for 6 days later. Rejected delivery and If they can't provide the proper service to go with the items they are selling - won't order from them anymore.

I have been a bluefly customer since 2008 and have spent thousands of dollars. I was floored recently when I bought 4 dresses, only 2 of which I kept-and was away on business for a month. It was a month in between when I received the items and when I needed to return them. I was told on the phone that there was a 21 day return policy-and on the site it says 40 days unless otherwise noted. This is completely unfair and a nasty thing to do to customers. Now I am stuck with a couple of hundred dollar dresses that I don't want. The average department store is 30 days-and most stores have a 60 day or 90 day policy. 21 days or even 40 days is just ridiculous. They just lost a customer who spent thousands a year on their site-not impressed at all and will never buy from bluefly again.