After being a long time Bluefly customer I initiated a return for an expensive dress which didn't fit. I was two weeks late in returning and was denied any type of exception. I buy from all the other major sale sites who have return policies in excess of two weeks and did not realize that Bluefly's return was shorter (NO paperwork included in box). I will NEVER buy from them again. It is a shame that they don't place a higher value in their customers.