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Bluefly Reviews Summary
The company's reputation is significantly marred by a consistent pattern of customer dissatisfaction, particularly regarding its customer service and order fulfillment processes. While some customers express satisfaction with timely deliveries and competitive pricing, the overwhelming sentiment highlights severe issues with communication, returns, and order accuracy. Many reviewers report frustrations related to unresponsive customer support, incorrect order processing, and difficulties in obtaining refunds. The negative experiences appear to overshadow any positive interactions, indicating a critical need for the company to improve its customer service practices and enhance overall reliability to rebuild trust with its clientele.
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Stella McCartney sandals bought from Bluefly fell apart after a few wears. Bluefly won't refund or replace.
Never buy from them. After 1 month of sunglasses, the product defected. They refuse to give me a refund.
Got a message they didn't have enough stock to fill my order. So why did it show available and make me go through all the forms and payment?
They did refund me which I appreciate
Today I received an email per paypal and bluefly that my $68.10 was refunded. Although It took several reviews and continuous calls, complaints and emails. I'm very appreciative that my money was returned. Thank you for posting my review but I stand strongly on the one Star. Bluefly customer service has been the worst experience I've endured as an online customer needing assistance. I'm always online shopping and at times I know people will say they didn't receive a item and did. I'm not one of those people I truly believe in Karma and that saying "What goes around comes around" as well as "honestly is the best policy" I felt bullied with this company but I didn't give up. I kept pushing back with true Facts. Thanks again Sitejabber for sharing my review.
I've contacted Bluefly several times in the past 4 days via email as I'm not aware of a number to call. My package was sent fedex by a third-party vendor per Bluefly. I don't have any information on the vendor as I purchased from Bluefly and weren't given that information. I contacted fedex to investigate the delivery and I'm told the item was delivered and signed. It says it was signed by S. Latrice which is not my name and shows a pdf of a signature that has a different signature name that I don't know. Fedex said they spoke with driver that states the package was delivered to my address and signed by residence but it was left at main entrance. I don't have a main entrance. I live in a four-plex apartment where 3 units are upstairs 1 unit downstairs and signs pointing upstairs where each unit is with the address in plain sight. Bluefly said I made several threats about filing a dispute in which I did not. Then Bluefly said I didn't give them or the vendor a chance to resolve the issue. I don't feel Bluefly made much of an effort to resolve the issue. I have several emails per our conversation in which I submitted with a dispute and the infomation from fedex delivery. Some of the files were to big to download so I edited them and resent.
They charge $10 to return an item. Clothes look unfashionable in person. Don't try to sell items from Blue fly on eBay thinking you can avoid losing the $10. No one wants this stuff.
My. Package was given by USPS to a stranger and stolen. When I reached out to Bluefly this was their response.
Bluefly Customer Support.
Ok but we are unsure what you are asking us to do since the tracking confirms it was delivered to someone in the building. You may want to visit the link below and fill out the form for missing mail and USPS will look into it and provide more information as to where exactly it was delivered if it is available.
https://www.usps.com/help/missing-mail.htm
Do not purchase from them you will not get a refund and they simply just don't care.
The worst what a disappointment.
Never again I hope the pandemic put you out of business I tried to cancel an order they just want to keep your money it was a mistake and it was not my purchase I tried to contact them and they sent me a sorry email I strongly recommend go to a store if you can't see the merchant don't buy from these people online there's no good customer service is horrible
Place an order on 13th of April and 9 days later still not shipped! Sent them several emails. Said they took it to FEDEX on the 13th, called Fedex and they said they have never received it. Requested full refund, and still waiting- 1st and last experience I will have with them!
Totally in love with their design concepts and vision over clothes! As well the pieces look very flattering on me. So it makes a + too
Really bad customer service. I order something and after two minutes I send a cancellation email, the next day respond back that they already shipped it and is too late
Please avoid this company at all cost. They have terrible customer service and zero contact policy. If you need to return any item you will be hassled and ha e very little support. I have literally been fighting back and forth via email. Since you can't call ANYONE... with an agent because their return label was not sent properly.
I'd like to start out on a positive note, their products are actually fine. However, as you know buying online can be difficult and returning or exchanging is necessary when you're unable to try on. Well, they make that extremely difficult. They ship your items in batches and it all doesn't arrive at the same time. They also charge you $10 each time you print a shipping label. So, I returned all items in one bag and only used one shipping label but put all of the other return labels with the items in one bag so I'd only get charged 1 $10 fee. They ended up keeping all of my returned items and only refunding me for the ones that were on the shipping label that was used. They kept over $100 and didn't refund me! I'm livid but there is no support person to reach out to. They don't have a customer support number. You can only reach out online but nobody ever responds! It's the worst customer service I've ever experienced. I spent about $400 with them and have used them before and spent several hundred dollars but they've completely lost a customer because I will never use them again. I highly recommend finding another company to purchase from that at least has a customer support phone number you can reach out to. They've essentially stolen from me and don't even have the courtesy to explain to me what is going on. It's been over a week since I got refunded for only 2 items.
I've purchased sunglasses from this despicable website thinking that it is a good and honest website. I waited more than 2 weeks to receive the item only to get a fully intact mailing box with damaged items inside. The original sunglasses box and case were severely dented and in very bad shape. When I contacted costumer service the person insisted that this damage occurred in shipping. Obviously it is absurd since the mailing box was in pristine condition. Sunglasses inside were damaged as well, but honestly judging from the exterior look I'm amazed that the damage wasn't more sever.
Costumer service only by email. Whoever is responding to emails needs years of training until able to communicate respectfully with people and provide good costumer service. Bottom line don't do business with this website.
The description and sizing of order was wrong. The item was USED!
THE 2nd PART OF ORDER NEVER ARRIVED!
They have NO WAY to speak to a human!
STAY AWAY from BLUE FLY!
Going through heck trying to locate a package that says delivered and I never received it, to make matters worse Bluefly Customer Support is only through email and whomever is responsible for responding, their Customer Service skills are horrible.
Ordered the wrong sized item and caught it immediately after paying. Scoured the site for directions on how to cancel order, after all it had been less than 1 minute. Their policy is no cancellations, seriously! No phone number googled it but the number listed online is incorrect. Emailed customer service asking if they would cancel the order, it had been less than 10 minutes at this time. They responded quickly saying, no. They apologized for inconvenience. Called my credit card company, explained what happened and companies policy was for me to wait to receive the item then return it for a $10 fee. My credit company laughed and said they would handle it for me for free and I would get 100% of my money back. BE WARNED DON'T CONDUCT BUSINESS WITH ANY COMPANY THAT WON'T ALLOW YOU TO CANCEL AN ORDER OR RETURN SOMETHING WITHOUT A FEE, OR PUT OUT THEIR PHONE NUMBER FOR YOU TO CALL. THEY'RE SCAM ARTISTS THAT SHOULD BE SHUTDOWN!
I like Bluefly very much and this is the site to go for amazing deals. Plus they have fast delivery and easy return service.
Love Bluefly. It has really takin attention since 2020. I found it was sold at auction. So new owners new management. Way better Than other outlets. The items are still selling full price at highend stores. Awesome
From the business
Ignite your style with over 1,700 designer brands at a premium discount - up to 40% Off retail. Fulfill your fashion obsessions with none of the guilt.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members